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Since my service my vehicle has started experiencing issues with the dealership in question unable to help for a month.
Because my car was in the garage for more than 6 hours and all what they have done was diagnosing the fault. Parts were not available and now I have to take it once more to carry out the service.
the service experience had no regular updates despite initial assurances from the service staff to the contrary. my vehicle had a strong smell of diesel when received after the work had been completed
no parking at site. Brake pads are worn but BMW didnt tell us this and another garage found this fault 2 weeks later
Forgot to MOT my car, they were only promted when I called them at 1700 to enquire about progress. I should have been contacted directly much earlier in the day so I could make alternative arrangments
Very satisfied so welcoming and got me booked in right away
Getting through on the phones is incredibly frustrating. You are transferred and the phone rings out, unanswered. Upon day of arrival for service had no record of my booking, was later confirmed, but not what you want to hear on arrival.
As above I will not be returning
Service itself is satisfactory
Matt - service advisor was very helpful. Gee - master tech was 1st class as always.
On time and on budget
See above, poor customer experience.
Help in choosing new car was first class and transaction went extremely smoothly
It took them two days to change the tyre and it was impossible to get anyone to answer the phone, in any department - I understand subsequently that they have not got a good reputation.Not sure
I had to chase cooper Bmw on several occasion in regards to my tyre change. It was a stressful experience for me.
I felt valued as a customer. Furthermore I was kept up to date about the work in progress and the expected cost.
See above. I complained several times and at one point got told by a staff member he didn't care what I thought. I have his name if you are remotely interested. I left after 2 hours of wasted time with the 90 minute job NOT even started.
Lots of waiting around - particularly at collection as very few people working in service department and those that were weren't particularly interested in offering any form of customer service
quality service & approachable staff
The person who I dealt with was good, but still the underlying issue of the recall meant I had to pay full service fee without addressing my previous issue.
Had to wait 30 minutes plus to drop off the car due to the unavailability of service staff. The receptionists attitude was poor and did not take my name correctly leading to further delays. No one answers the phone and call backs did not happen
as above but won't be bringing cars there again unless I get some management assurances that things will improve
Car was not finessed on time and some loose part under the Bonet
Took 2 hours to just do an MOT.
service completed at convenient time and car kept until convenient for collection
Better communications with current 'post sales' manager who was helpful and positive and delivered a solution that dealt with a problem that might have caused me considerable difficulty.
Very pleased to say that the service experience once again meets my expectations, the changes and effort put in by the team have resolved all the issues experienced previously.
Always pull out the stops for me. Haven't a bad thing to say about your service department.
I had very good and attentive service.
No one available at the scheduled time to drop off the car.
I was told I needed to pay £99 diagnosis fee - that's outrageous when the engineer already knows exactly what's wrong.
When I gave in the car it was not made clear to me when it will be available for pick-up. When picked up the car no one went through what was done or the advisories.
The car got fixed eventually and under warranty which I greatly appreciate.
Once you get into the garage most staff were pleasant. Manager Adam amiss didn't turn up for a meeting he agreed with me.
Excellent but my new car that I purchased needed a new battery that should have been replaced on the day of collection.
Months to get car booked in for body shop. They never ring back for bookings. Finally in it took 6 days for a minor bumper scrape. No call during that 6 days, I only found out it was ready as I rang them. Left waiting 20 mins at empty reception
Nothing to complain
The people at Cooper Thames Ditton are always helpful and courteous, things are explained and outlined as simply as possible.
I was told i would get a different courtesy car after the weekend but that never happened. Would have been better to know uncoils keep it.
Other than occasionally difficult to get through on the phone lines, the entire team was very supportive even when Scott was off.
I was very pleased with how my purchase was handled.
All the credit go to Glen Slaughter (my sales guy @ Cooper Thames Ditton), from my first phone call until the delivery he has been great. Glen is professional and hard working man, he also is very efficient and delivers what he promises.
no coffee or water!