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ABOUT COOPER THAMES DITTON.

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Andy Amiss

Head Of Business

Adam Basheer

Retail Manager

Carlos Aguier

Retail Manager

Glen Slaughter

New Car Sales Executive

Lawrence Mchaon

Used Car Sales Executive

Matthew Desiderio

Used Car Sales Executive

Neil Hughes

New Car Sales Executive

Scott Alexander

New Car Sales Executive

Robert Hewitt

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Since my service my vehicle has started experiencing issues with the dealership in question unable to help for a month.

Service

Because my car was in the garage for more than 6 hours and all what they have done was diagnosing the fault. Parts were not available and now I have to take it once more to carry out the service.

Service

the service experience had no regular updates despite initial assurances from the service staff to the contrary. my vehicle had a strong smell of diesel when received after the work had been completed

Service

no parking at site. Brake pads are worn but BMW didnt tell us this and another garage found this fault 2 weeks later

Service

Forgot to MOT my car, they were only promted when I called them at 1700 to enquire about progress. I should have been contacted directly much earlier in the day so I could make alternative arrangments

Service

Very satisfied so welcoming and got me booked in right away

Service

Getting through on the phones is incredibly frustrating. You are transferred and the phone rings out, unanswered. Upon day of arrival for service had no record of my booking, was later confirmed, but not what you want to hear on arrival.

Service

As above I will not be returning

Service

Service itself is satisfactory

Service

Matt - service advisor was very helpful. Gee - master tech was 1st class as always.

Service

On time and on budget

Service

See above, poor customer experience.

Service

Help in choosing new car was first class and transaction went extremely smoothly

Service

It took them two days to change the tyre and it was impossible to get anyone to answer the phone, in any department - I understand subsequently that they have not got a good reputation.Not sure

Service

I had to chase cooper Bmw on several occasion in regards to my tyre change. It was a stressful experience for me.

Service

I felt valued as a customer. Furthermore I was kept up to date about the work in progress and the expected cost.

Service

See above. I complained several times and at one point got told by a staff member he didn't care what I thought. I have his name if you are remotely interested. I left after 2 hours of wasted time with the 90 minute job NOT even started.

Service

Lots of waiting around - particularly at collection as very few people working in service department and those that were weren't particularly interested in offering any form of customer service

Service

quality service & approachable staff

Service

The person who I dealt with was good, but still the underlying issue of the recall meant I had to pay full service fee without addressing my previous issue.

Service

Had to wait 30 minutes plus to drop off the car due to the unavailability of service staff. The receptionists attitude was poor and did not take my name correctly leading to further delays. No one answers the phone and call backs did not happen

Service

as above but won't be bringing cars there again unless I get some management assurances that things will improve

Service

Car was not finessed on time and some loose part under the Bonet

Service

Took 2 hours to just do an MOT.

Service

service completed at convenient time and car kept until convenient for collection

Service

Better communications with current 'post sales' manager who was helpful and positive and delivered a solution that dealt with a problem that might have caused me considerable difficulty.

Service

Very pleased to say that the service experience once again meets my expectations, the changes and effort put in by the team have resolved all the issues experienced previously.

Service

Always pull out the stops for me. Haven't a bad thing to say about your service department.

Service

I had very good and attentive service.

Service

No one available at the scheduled time to drop off the car.

Service

I was told I needed to pay £99 diagnosis fee - that's outrageous when the engineer already knows exactly what's wrong.

Service

When I gave in the car it was not made clear to me when it will be available for pick-up. When picked up the car no one went through what was done or the advisories.

Service

The car got fixed eventually and under warranty which I greatly appreciate.

Service

Once you get into the garage most staff were pleasant. Manager Adam amiss didn't turn up for a meeting he agreed with me.

Service

Excellent but my new car that I purchased needed a new battery that should have been replaced on the day of collection.

Service

Months to get car booked in for body shop. They never ring back for bookings. Finally in it took 6 days for a minor bumper scrape. No call during that 6 days, I only found out it was ready as I rang them. Left waiting 20 mins at empty reception

Service

Nothing to complain

Service

The people at Cooper Thames Ditton are always helpful and courteous, things are explained and outlined as simply as possible.

Service

I was told i would get a different courtesy car after the weekend but that never happened. Would have been better to know uncoils keep it.

Service

Other than occasionally difficult to get through on the phone lines, the entire team was very supportive even when Scott was off.

Sales

I was very pleased with how my purchase was handled.

Sales

All the credit go to Glen Slaughter (my sales guy @ Cooper Thames Ditton), from my first phone call until the delivery he has been great. Glen is professional and hard working man, he also is very efficient and delivers what he promises.

Sales

no coffee or water!