I can't answer this question in 250 characters. Suffice it to say that I had to request the direct intervention of the dealer principal in order to resolve an issue created by the service section. Which, in fairness, I did promptly receive.

I’m surprised that a marque that self-anoints as a “premium” brand does not offer a full valet after the car has had a routine service. A bucket of soapy water hardly becomes the image of a luxury car manufacturer.

Completed on date scheduled

The service manager said how long the service would taken.I therefore could plan my day accordingly.

Good professional level of service, provided regular updates on progress

When we purchased this new car, we also purchased fully inclusive servicing. I would have appreciated some sort of documentation to tell us what had been carried out. Even the healthcheck video we were sent, showed us nothing except under the car.

friendly people

Please see above. I asked for the car to be delivered back to me before 4pm. This did not happen. In the end, I had to take as taxi to the garage to collect the car at 7.30 pm. Absolutely unacceptable. Why is there no option for zero stars?

Complained about the service but never got a call back from anyone

The customer service was shocking, the waiting time long, response to calls non existent! Damage to the car after returning from its service

Car was collected & delivered back cleaned & washed.

product was faulty as explained above service was not upto mark

As above and good valet service. Taxi arranged for me to go to Kingston after the drop off .

everything dealt with promptly

All went smoothly and I had a chance to look around the showroom at an X2.

Very bad services

I was kept advised of progress and everything was delivered on time.

job done on time

Car was cleaned inside and out. Alloy wheels were not cleaned

I have booked service well in advance. A day before I had a call from dealership asking at what time is my service. It is either stupidity or gross lack of competence.I have arrived on the day at 0830. Eventually I drove off at 12.30 in a filthy car

Left message to call back but no response .

Took 40 minutes to arrange a car to take me to the station when dropping off vehicle

Having explained that my tyres were wearing more quickly than expected I was offered no advice on how to stop the slide. It was simple. I had been running at only half the recommended pressure. Thank you www for the advice. No thanks to the servicers

You simply cannot speak to service on the phone. They never phone back. Utterly frustrating.

Service advisor was very helpful but my car was dirty when I picked it up and I had asked for the tyre pressure to be checked and topped up on all tyres, not done despite having one tyre replaced.

They seem to always be understaffed these days and amazingly busy

On arrival to collect after the service, the car had not been done for reasons I am sure management have investigated. It would have saved me a journey if a telephone call had been made.

Car booked in with service warning light, and review of water leak problem. Car kept over bank holiday weekend without contact or warning from service department. Car returned not cleaned and warning light not re-set. Promised quote never received.

Easy to deal with, very flexible, quick & efficient, made me feel like I was the priority

the guide through how t use the car was excellent and it was helpful that several of the features were preset in the showroom

BMW Thames Ditton Never Answer nor return calls.Brand New Vehicle with damaged to the rear bumper. But BMW Escalation Team was so helpful trying to solve my case.