All instructions carried out well
The problem has not been sorted out. Was charged for work that would 'definitely fix the problem'. Have had to return the car over the weekend as it's not safe to drive the car.
Complaint also with Business Manager Andrew Amis, who again has not come back to us.
Securing a date for your car to be serviced are ridiculous. I had to wait for 1 month, which is not unusual. Love the cars, but service delays are inexcusable and the reason why I may look elsewhere when I renew my car next year
terrible experience from customer services. Was called one hour late from, took the entire day for an oil change, and when the car was ready, had to wait 20 minutes for the attendant to finish call, even saying I needed to pick up my son from nursery
Extremely good service however the car wasn't cleaned inside like it usually is
Agents perfectly friendly . Loan car arranged for me the next day
I was attended very quickly and offered a coffee. It was explained to me very clearly what the service involved and what were my options
The staff were helpful and courteous
Unable to contact the service representative in spite of numerous attempts to phone. No follow up to messages left. Basically there is no attempt to provide customer satisfaction. Technically I suspect the work was carried out satisfactorily.
All dealt with quickly and efficiently
The service i received to resolve my door issue was good, and the service operative was good, however after BMW having my car for over a week the first thing that greets me when i turn on my car is a warning saying that an oil service is now due.
Service OK, but cleaning poor. Roof not cleaned, nor all dirt on bodywork. Foot wells OK, but the instrument panel/fascia not cleaned. Front facing camera disconnected and left. Telephone request to service for callback about it ignored.
I always get good service when my car goes in. Updates and accurate estimates of time and cost
This is self evident from my mails and the lack of follow up on left messages
given sensible advice as to whether or not have air con service.
Service was fine but he surrounding services was less than average
Very efficient handling of recall issue and car delivered back fast.
Service was very good. It's a very busy dealership so I needed to wait a few weeks for an appointment. Also I went through the tyre details when booking the appointment by phone and had to repeat this step again in person.
Call to say I needed to go and collect my car the next day despite saying on booking I needed back the same day as going on holiday the next day in the car.
The car wasn't collected. The service wasn't done. The whole experience was appallingly terrible.
Had to return for spark plug change as none in stock on 1st visit.
Feel very happy with service
From the initial contact with Glen Slaughter (sales team) and his oversight of the whole process made the whole process a joy with the smooth way from start to completion. Glen went through every aspect of the car and its controls, which I still hav
The job (MOT) took longer than advised due to computer software issues at CTD but the MOT was completed which was great
Good service but just took too long.
Nice people. Got job done quickly but no replacement car so had to wait while work was done
When I buy a BMW I expect a premium service. Cooper had issues with sorting out a courtesy car.
Despite picking up problems with the tyre the centre failed to tell me prior to completing service so that I could have authorised tyres to be changed. Instead I was returned a vehicle with needed changing something that most other dealers do.
sorted key fob problem quickly and efficiently and we very pleasant
Little information about collection time. Vehicle had oil fingerprints left on the bonnet.
Having booked in for a £500 service to be told they could not give a lift to Kingston { 5 minutes away) until I made a point of there not being a reasonable alternative. The car did feel better for the service, though.
Very poor service. No communication from the team advising when the car would ready. I rang at 5pm but was unable to get information on when the car would be ready. Eventually I was called at 5:30 which was far too late to get there for 6pm.
Very great customer service, I didn't give full mark for only the time of waiting when I did the service for my car.
Really disappointed that my experience has ended like this. I just want the new part replaced. A couple of advisories came up after the work was done - new rear wiper and brake pads. I wasn't made aware of this until I came to collect.
Won't be using Thames Ditton for services or MOTs again. 1. None of the things we asked to be checked were checked. 2. My wife ended up waiting for over an hour, despite the desk saying the car was ready.
Oliver was a really helpful salesman
As stated above and the car arrived earlier than anticipated which was pleasing.
Very surprised to see the car had a cover which I had to take off. Very happy
very easy process. kids enjoyed taking the cover off the car
The sales team , ie Malcolm
Helpful, friendly staff. At times, speed of response could have been better but overall I was pleased.
Delayed delivery following promises given was a disappointment. Administrative procedures did not appear to be processed correctly which undermined my confidence for a completely satisfactory purchase experience.
Again a very professional and supportive all the way
Cooper Thames Ditton BMW
Thames Ditton
