I was fairly treated

Waited until 3pm to tell me the part I needed wasnt in stock, then until 12pm the next day to tell me it would take a week to arrive.

Because it was an easy straightforward experience. It was a great customer service.

Prebooked collection and delivery service. CTD phoned me 5pm to say the car was ready, took payment and advised a driver would deliver the car within 30 minutes. 6pm no car. I phoned 9 times no answer. I ended up collecting my car Saturday morning.

Extremely rude and extremely poor services.

Although my car was pre-booked for fitting a roof box and bmw eye. Only the roof box was fitted but not the camera. It took 2 extra days to fit the camera in.

Total satisfaction.

The service was fine. However the wait to see a service advisor was totally unacceptable. Over 45min when booking the car in and nearly an hour when collecting car. Plus another 15 mins to get car from parking.

Took 1.5 months approx for availability to book the car in. This was looking at both the Thames Ditton & Cobham sites. See next box also

Did exactly what was asked and efficiently

I have requested a copy of the documentation related to my car service on numerous occasions over the last month by telephone, by email and by messages left for Customer Service department. I have received no response whatsoever. Appalling.

Booking and checking in/out ok. Cannot comment on technical quality of service but trust it is good. Checklist indicated video was made of the inspection, so disappointed not to receive, despite later call to reception.

Clearly not good work as its back in with problems.

Poor booking arrangement

I arrived for a while you wait appointment at 11:45 I found that my car was not on the appointment list. Fortunately I had a text with a job number on. They managed to fit me in for my front brake pad and disc change but I did not leave until 15:00.

Booked online, but confirmation email missing details so had to call. Was told Thames Ditton didn't cover my address (even tho was on online form) so they would get back to me. Eventually agreed. Car collection was good, but car return poor.

No progress update re collection. On collection informed of factory recall affecting car. Waited over 30 mins for car, which was dirty and damaged. Booked appt for recall work, took car in, part not in stock, had to book second appointment

While you wait front brake pad change took longer than expected.

well organised

Always helpful

The price for brake pads was too expensive and not competitive

As above waiting on call back, now been two weeks and I've called twice and still no response

wasted a lot of time not starting / finishing as agreed.

All good except car wasn't ready at end of the day as promised

Second time booked in for a service. First was for an MOT & service but you forgot the service! I had to come a week later (4 ADDITIONAL half hour journeys to and from you to leave and then pick up). No one bothered to apologise for your error.

Pleased with the car and service on sale, disappointed with everything after. Pickup of the car was smooth and no hassle what so ever considering the salesman turned the car around quickly. Extremely disappointed with after-sale service from repair

I was using Cooper Thames Ditton in the past and it was a mess. This year, however, I've noticed a significant change to better. I hope it stays this way and will improve even further.

Cost and time delay to get a booking were negatives

Cooper Thames Ditton were extremely helpful, accommodating & efficient. A refreshing complete opposite to Cooper Cobham.

Please refer to above comments. I have been a customer of Cooper Thames Ditton for nearly 20 years and the last visit left a very bitter taste in the mouth.

Car was ready for collection on a Saturday (2 days late) and it took over 3 hours for someone to be able to serve me & give me my car.

See above

Better than Cooper Banstead ever was, but when I collected the car the service person said all was fine. When I got home and flicked through paperwork, my rear tyres were on 2mm and marked immediate action required!

We'd read some bad reviews of this dealership and had previously avoided it, but our experience was good and the warranty issues were resolved satisfactorily.

Poor communication prior to service, undertook work without consultation then tried to charge for it, and car damaged during service with garage refusing to acknowledge this/offer to rectify it. Nigh on impossible to reach anyone on phone

Helpful, friendly staff. At times, speed of response could have been better but overall I was pleased.

Delayed delivery following promises given was a disappointment. Administrative procedures did not appear to be processed correctly which undermined my confidence for a completely satisfactory purchase experience.

Again a very professional and supportive all the way

the AC didnt work so we had it to give it back to be fixed, surprised this wasnt looked at before handing the car over to us.

Glen Slaughter was out of the top draw. Thoroughly professional and a really nice man to deal with. Answered all our questions in a precise and detailed manner. First class.