"It was smooth easy process nothing was too much trouble even where we wanted to take the car on a test drive."

"Everything we have come to expect from visiting a BMW dealership from the initial call to handover of our new car. Great service and made to feel special."

"Raza has been particularly good at understanding my needs."

"Zed was extremely helpful in the sales process. He kept us informed of the status of our order and really listened to what we needed."

"I found the service provided at Coopers to be of a very high level from initial order through to delivery."

"No comment."

"They looked after me well."

"Carlos always goes the extra mile in making sure every element of the process is dealt with and understood"

"Zed, the salesman was most pleasant and helpful at all times."

"Fantastic, Raza Khan was excellent and a credit to Thames Ditton BMW"

"Very good guidance. Overall a very nice experience."

"The service was quite simply outstanding"

"We found the atmosphere very pleasant and welcoming"

"Cooper Thames Ditton have been excellent througout my purchase process. Amer Hamid, in particular has been friendly, efficient and helpful at all times. This has been throughout my dealings with Cooper during the last 5 years, not just now."

"Zed Hussain was of great assistance from choosing my car to the day I picked it up. Thank you."

"Having dealt previously with Coopers in the past I was not surprised by the excellence of their service and attention to detail"

"Job took longer and cost more than estimated. happy with the work but not the costs"

"Dissatisfied but this was Cobham and not Thames Ditton as your survey says"

"When i went to collect my BMW i was told that it was not ready but no one had contacted me to say."

"Everything is fine, it is the cost is exorbitant,"

"The service was good value and the car was returned thoroughly cleaned inside out. In addition, the advisor I dealt with was friendly helpful."

"I reported a slight noise, the garage said I was right there was a noise. The garage arranged to take the car back the following week, no-one came to collect the car. The dealership said they would call me back which they did not ."

"Purpose of the visit was to swap back from winter to summer tyres which had been stored by BMW. Unfortunately the fitters put the tyres back onto the wrong axles which I noticed and had to point out so that this mistake could be put right"

"Very poor communication. Work took much longer than expected."

"I have had to wait for appointments."

"Re my recent service Coopers lost my service book and I had to phone three times to generate a response. The interior of my car was not cleaned. My request for a bodywork inspection was ignored. Very poor in comparison to Audi."

"I had to wait at dealership half an hour until they dropped me at the station, they scuffed my leather seats but have offered discount for my next visit"

"I responded to an offer for a free brake check. When the car was cleaned a trim was pulled off the rear right door.My dissatisfacton comes from the dealeship wanting £140 to investigate the automatic transmission."

"Service department always helpful."

"Booked in less than 24 hours in advance not expecting same day resolution of the problem in fact resolved within a few hours, exceeding expectations"

"I have used that delaer before for servicing and body repairs. I have found them to be excellent helpful. The customer interface guy from the bodyshop is particularly user friendly."

"Service itself was ok but poor communication, request to investigate issue ignored, was promised an urgent call back and never heard from them again"

"Handbrake needed to be tightened, it was not holding. After work advisor stated it was within BMW Acceptable tolerances it was done anyway from 19 to 24 . Handbrake tightened but vehicle stills rocks when on a slope."

"customer has returned to the dealership. been advised to give it time."

"Good. Car running well. Also picked up to collect car. First class."

"Very Good"

"Would not give comment."

"Very satisfied apart from the boot catch which broke with a full load inside the car 800 miles from home"

"Polite and efficient service received from all at Thames Ditton."

"Did not telephone about more work required. The front carpets had oil marks on them I had to clean them, no protective cover provided."

"It was very good."

"The car keeps cutting out and it is proving hard to find out what the problem is."

"The dealer checked a warning light but could't fix the problem."

"It would have been nice to have a free courtesy car. The service is excellent"

"All requests dealt with efficiently and as important exactly on time"

"The team always work hard to meet the customer's expectations they were very accomodating to us in order to get the vehicle ready in time for a long journey"

"I had a child seat fitted that the dealer just left on the back seat without re- fitting"

"My vehicle was made ready in time for the school pickup - and they offered me a lift to town. The staff are polite, helpful and friendly."

"The staff in reception were very good."

"The service I received was prompt and very efficient and my car was ready within 24hrs."

"It would a 4 but getting through to get an appointment is terrible."

"Shirin Shar is the standard that you should set for all your service people"

"No complaints at all."

"The quality of the work is fine. The customer service is not."

"it has all been very good"

"John Joyce provides a top class service, the reason why I opt for BMW rather than Audi"

"Some attempts to assist us but generally deferring to BMW UK and overall not taking responsibility for issues with the vehicle."

"Lack of help with courtesy car and limited stock of spares"

"They have always been very good."

"I have always found Cooper's very good."

"Spent too long waiting to be seen by a rep 20 mins . When collected the windscreen wash warning light on empty and clock reading had to be re set. Not good enough when you're spending GBP 240.00 on a health check oil change"

"Along with having a blanket replacement of coils and injectors which has not fixed the problem also wanted a service done at the same time. I phoned twice on the day Coopers had the car to arrange this, but nobody got back to me and it wasn't done"

"They have reorganized reception making it much better."

"Originally booked in for MOT by yourselves at Thames Ditton, arrived on scheduled date and time to find that they were not aware of booking. Had to wait an extra 2 hours to get it sorted not good"

"As always, polite, helpful and honest"

"There very keen I have been there at 7.15am and there were people ready to take the car . I was very impressed ."

"An engine fault was not diagnosed when I might have expected it would have been."

"Car damaged in workshop, bodywork then required"

"So polite and friendly"

"The work was carried out on time without any problems ."

"I always get very good service."

"The service was thorough quick and efficient but I had to return to Coopers Thames Ditton to have a couple of minor things sorted out."

"Very fiendly, efficient, kept me in touch. The service dept is very good at Thames Ditton but the sales very poor."

"Freindly, helpful staff and an excellent service completed efficiently"

"Always found this dealer extremely helpful and efficient."

"The good news was the job was completed and works properly and came in under budget. The bad news is it took an extra day it was almost an extra 2 days and was rather chaotic with a wrong part and installation delays."

"Excellent customer service, quick turnaround and a great environment in which to wait"

"The dealership had my car for 2 days to enable diagnoistic to be carried out and it was inconvenient for me but i arranged it but on collection of the car the diagnoistic hadn't been done but they had cleaned my car."

"I could have been looked after bettter."

"They may not be my local dealer but I wouldnt go anywhere else, a joy to deal with and a credit to BMW"

"Would have appreciated call to explain wiper blades had been fitted"

"Staff are very helpful and efficient"

"Poor customer service over telephone, poor attitude"