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Our latest star ratings

Cooper Thames Ditton Star Rating

Sales

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4.8

9 comments from 61 reviews

information

Service

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4.0

54 comments from 135 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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4.6

"Only slight downside was we had to wait around a bit to see our salesman due to him being too busy."

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1.9

"The delivery date was not as I was first told being somewhat longer than expected."

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3.2

"It was unfortunate I was billed £500 for an extra I did not want."

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5.0

"Adam Shelton was amazing, very helpful and patient. this is the second time he has helped me buy a new car with you in the last two years!!! will always ask for his help."

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5.0

"Very helpful and friendly."

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5.0

"Very helpful and kept in touch regularly."

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5.0

"The guys were fantastic. Especially Haytham the sales man. Adam the finance man. And also Enzo the main manager"

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4.0

"I would have liked more time to have all the features explained for the car when delivered, particularly the communications system."

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5.0

"Previously we had purchased 2 new cars from Cooper Cobham since 2007 but we felt dissatisfied with the customer service there. So, we went to Thames Ditton and received the service we expected from BMW."

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Service
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5.0

"I was advised that my aircon had a leak, I had to wait for the approval from BMW to have the work carried out, my ipad went missing from the coffee area, it could not be found."

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3.0

"They didnt fix on the first visit."

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4.0

"they were fine."

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4.0

"I was disappointed to be told that I would have to pay £55 to fit new front windscreen wipers. I was told that it was needed for my car to pass an MOT which is fair enough, but it would have been nice to have been told this before the final bill."

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5.0

"I had the collect and drop off service on this occassion."

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4.0

"They didnt call to say when my car was ready."

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5.0

"Chris Lindsay was veryhelpful and went out of his way to assist me."

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2.0

"A request for a quote for a replacement trim to a wheel arch was a complete farce. I asked for the quote on 4 separate occasions up to the day of the service and I still didn't have in 8 days after the service. It got worse."

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4.0

"A couple of members of staff have made some comments that I was not happy with."

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4.0

"Black marks left on the cream leather by the hoover, not the best way to present a car! Service personnel cleaned it very quickly but checks should be put in place to ensure cleaning equipment is clean itself or seats are protected during process."

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5.0

"The service was very good."

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3.0

"It took alot of effect to book the appointment with the dealer as they didn't return my calls."

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4.0

"Happy with the service but the service took longer than expected, so I missed out on the valet."

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1.0

"The service was shocking. Old bits of the damaged rear bumper were used on the repair. I am glad I noticed this. I think that it was a very poor quality repair with very poor quality control. The dealership are having the vehicle back to rectify all "

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4.0

"I was also getting a rear light circuit failure this was all very well done and with explanation of possible causes."

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3.0

"They left scratches above the wheel arch when they either recovered the vehicle or carried work out, either way they weren┬┐t there before it went into the dealership."

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2.0

"The response regarding the warranty claim and they didn't keep me informed."

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5.0

"Helpful and friendly."

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4.0

"Very friendly and helpful, completed the work on the second attempt."

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4.0

"Had to make two trips for the work to be completed."

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5.0

"I was looked after very well and the staff we're professional and friendly"

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2.0

"there was no call back to say it was ready for collection and when i went down it was locked up in the service bay and not in the parking compound as he had been advised it was. The customer was unable to pick up the vehicle and had to go back the n"

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2.0

"A very long day, I arrived at 9.30 am and left at 16.30."

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4.0

"The staff were exceptionally helpful, nice to deal with and kept us informed."

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2.0

"My 645 was booked in just to have the screen washers flushed through and checked but I didn't check them on collection as the car had been newly washed; the next day on a longish journey I found them not working."

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2.0

"2 visits this year 14th April Service £596 and 2nd visit 2nd July brakes £775, I was told first visit that rear brakes were being done, obviously not, then both fitted and no prior notice. It's also had new rear tyres £420 as they wore on the inside"

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3.0

"Firstly, let me say up front that Bernard Smyth was excellent. My issues are around the telephony (terrible) and the fact that the person I dropped the car off with (not Berni) didn't note that I wanted a leaking screen washer pipe investigated."

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3.0

"The front head lamp washers didn't work after a extensive front repair.. So it should have been covered under that cost...?"

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4.0

"Good service."

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5.0

"They were very good."

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4.5

"The staff were very helpful."

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5.0

"Someone pinched the cable which connects the i-phone to the car."

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3.8

"it took 5 working days for the issue to be resolved."

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2.5

"Removed aluminium bolts on the intake air filter must be replaced with the new aluminium bolts and this was not done.After returning from the dealer I found that the air filter cover was loose and I had to tighten the bolts myself."

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5.0

"The service was quick and the staff were professional and courteous."

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5.0

"Good."

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5.0

"The service was excellent from start to finish."

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2.0

"90 minute service took two and a half hours , due to additional recall jobs which if I'd known about I would have booked car in for day , plus it took over 30 mins for valet"

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1.0

"i was not impressed with the dealers as they argued with me but they apologised but it was still poor service."

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5.0

"Very helpful."

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3.0

"I told them it was problem with the air conditioning when they came to collect the vehicle, which they didn't fix."

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2.0

"Staff very good and helpful. Srevice time was advised as 90 mins , I took time out of work !! the service time was approx 2.5 hours, very frustrating."

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4.5

"I wish they had the cleaned the boot."

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2.0

"I am upset that they said they were going to ring me the next day with regards to a part I needed for the engine but no one has bothered to contact me."

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5.0

"Very efficient"

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2.5

"The service on the day was excellent. However it took 5 telephone calls to actually book the vehicle in for a tyre change. On 4 of these occasions I was promised a call back which never materialised."

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5.0

"The service was good and my car was returned to me promptly."

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1.0

"The problem was not fixed. This is at least the fifth time. I had purchased insurance with the new car which BMW never purchased on my behalf. I am still waiting for a refund. people don't return calls. I will not buy a BMW again based on servic"

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3.0

"On this occassion I was more satisfied, but it was the 3rd time I had the car in for the same reason. Should have been dealt with first time around, instead I have lost a lot of time taking the car back to the supplier for work to be done properly"

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4.8

"Had BMW Emergency assist called out as was fault on Fuel heater. Booked into Cooper - also needed first MOT - so did both jobs. Traffic was really bad and took me 1.5 hours to get there so they agreed kindly to do everything while I waited"

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3.5

"they are always very very busy."

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5.0

"The service indicator has not been reset."

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5.0

"Always had a very good service from them."

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2.0

"My car was booked in for a glove box repair and a MOT, the glove box was not done, the car failed the MOT. They were supposed to order the parts but this has not happened on 3 occassions and I still have not heard anything from the Dealership."

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Cooper Thames Ditton
BMW Service

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