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Our latest star ratings

Cooper Thames Ditton Star Rating

Sales

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4.9

6 comments from 32 reviews

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Service

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4.3

78 comments from 185 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Haytham was excellent"

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5.0

"The dealership at Thames Ditton was first class and a very nice place to be. We were given full attention by the staff and would return there again in the future."

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5.0

"everything was fine."

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5.0

"Phone - as above"

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4.5

"My only complaint is that phone messages were not always passed from reception to the salesman i was deadline with."

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5.0

"The service was very good."

Click here for sales overview page.

Service
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4.0

"There was a time delay. Great service."

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3.5

"The car was not ready when I went to pick it up, also it had not been valeted."

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5.0

"A very nice atmosphere, very friendly."

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5.0

"Very helpful."

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5.0

"The service received was outstanding. It really is very superior compared to other dealerships I have experienced."

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4.0

"I rate the Thames Ditton dealership very highly. They have been helpful and attentive. I bought the car from another dealership in Highgate, hexagon, now Spire BMW."

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5.0

"Happy with the dealership."

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1.0

"Very poor."

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5.0

"i was very happy."

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4.0

"Very good level of service - quick, courtious"

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1.0

"I have been to the centre for the same fault that has not been fixed."

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5.0

"The service was very good."

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5.0

"Appointment was for an MOT and Service. Advised that futher work would be required in the future."

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3.0

"There was no one there to check my tyre pressure."

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3.0

"The reception staff was not very polite on the first visit but on the second visit they were a lot better."

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5.0

"It was very good."

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5.0

"it was very professional ."

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4.5

"The only thing I do find irritating us the time it takes to do the work. I take it in early in the morning but it is not usually ready until the afternoon."

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5.0

"They were excellent."

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3.0

"Good service."

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4.0

"I am satisfied with the experience."

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5.0

"I always receive a good service at coopers, my only disappointment is the gentleman I normally deal with seems to have been moved departments "sherin" which I feel is a sad loss for the service department, and us customers."

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3.0

"I had to wait all day for a loan car so I could not go to work."

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5.0

"they did a good job."

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4.5

"The service was very good."

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4.0

"They were courteous, but they did not change the battery for the car remote even though they had charged me, I had to return to have this completed."

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4.0

"Very good"

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5.0

"Excellent service especially David stewart."

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4.5

"Very freindly"

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3.0

"dealership did not quote for work that they said they would look at."

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2.9

"Car was booked for an MOT which was conducted perfectly well.The issue of dissatisfaction was the complementary wash and vac which was very poorly done - better not to have undertaken this than provide a half complete job literally."

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4.0

"Only 1 small comppaint - during the service, the luggage compartment straps,securing fasteners got disturbed for some treason and I now appear to be missing one or two fasteners which is a pain as the straps are useless without these."

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2.0

"Booking the service I was informed it was best to leave the car rather than use fastlane. For this reason I booked the car and delivered the car for 8am. ( I thought the car would be ready to collect mid afternoon), it was ready at 4.45pm"

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5.0

"Very happy with the dealership."

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5.0

"Very efficient and helpful and a good job done."

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5.0

"i am completely happy"

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5.0

"i am very satified"

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5.0

"It went all smoothly"

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3.0

"The work was to swap the car's tyre's over to its winter tyre's. This was to be a while you wait service taking no longer than 90 minutes. For some reason, not fully explained it took 135 minutes - a long time to swap tyres & valet the car."

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5.0

"Slightly disappointed that repair of the leaking rear door, a problem causing recurrent condensation in the cabin, but not discovered by myself during the warranty, was not funded by BMW."

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5.0

"Very good service."

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4.1

"As expected"

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5.0

"Not applicable - see earlier comment."

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5.0

"Happy with the dealership."

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4.0

"Happy with the whole process"

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3.0

"They were very good at advising me, however the waiting time was 3 hours not 45 minutes as expected."

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4.0

"They were really good, they got the work done in a day."

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5.0

"they are friendly and very professional."

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2.0

"handover car a chore rather than a good experience. courtesy was a vauxhall , had to wait around."

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5.0

"Customer Service here is off the charts!!! I decided to have the service done here as it's the dealer I purchased the car from and I secretly hoped I would get a better service than at my local garage. I was looked after like a VIP!!!!!"

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5.0

"The technician was really nice and explained everything well."

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4.0

"I asked for the brakes to be done on the service but they said that it was fine but a few days after the service the warning lights for the brakes came on. They should have got the brakes done on normal service."

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2.5

"They did not check whether the battery needed replacing for the clock on the vehicle."

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3.7

"Disorganization reigned on arrival. Fortunately a BMW Driver found a parking space and parked the car for my wife. Then long delay until keys handed over.Difficult to get an update on progress during the day. Otherwise all perfect."

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5.0

"Very friendly and helpful."

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1.0

"They scratched my car during the service and they have to keep it for a week to repair it."

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5.0

"they are very good."

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4.0

"My car showed I needed a service but when I went to Coopers I was told it was too early for it to be done. Unfortunately my car had not been re-set from my previous service."

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5.0

"i was completely happy with them"

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4.5

"It was very good, much better than the previous time."

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5.0

"Everything was completed as expected."

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4.0

"Happy with the dealership."

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4.0

"The service was fine. You were let down by two people ringing on successive days afterwards to seek my comments, the second not knowing about the first and asking exactly the same questions"

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5.0

"The service has improved. They knew who I was when I entered."

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5.0

"The quote for the time was spot on."

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2.5

"They didn't have the parts in stock (brake discs) which would seem to be a standard item so a simple service took 2 days to complete. Other than this I asked them to look at repairs to the trim - this request was forgotten /ignored"

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3.0

"The service was good but the change of the summer to winter tyres proved a problem again as they weren't readily available at the dealership. They arrived eventually."

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5.0

"superb."

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5.0

"Pain free"

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5.0

"I have been massively impressed with the dealership - the staff are friendly , very professional and clealry enthusiasts for the marque. Over the years I've been to at least 4 other BMW dealerships and this one is by a country mile the best."

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5.0

"Very professional people - kept me informed all the way."

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2.0

"Car booked in to investigate air bag warning light. Told that car needed new battery cable costing £1,000 but reason not fully explained. I told them not to proceed and collected car. Warning light gone. Have phoned 4 times no one has returned call"

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5.0

"Very efficient, very professional."

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5.0

"They do not have a stamp to indicate the service."

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5.0

"The centre where I go to I do get good service."

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4.0

"They kept me waiting a bit longer than they said."

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4.5

"They were brilliant, no problem at all."

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1.0

"I took the car in for service + diagnostic for a sound from my front right tyre. The person I met showed no interest in solving the whistle sound and I took the car back with the same problem and had to take it to another service centre."

Click here for service overview page.

Cooper Thames Ditton
BMW Service

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