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Our latest star ratings

Cooper Thames Ditton Star Rating

Sales

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4.9

14 comments from 66 reviews

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Service

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3.9

51 comments from 130 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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3.2

"It was unfortunate I was billed £500 for an extra I did not want."

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5.0

"Adam Shelton was amazing, very helpful and patient. this is the second time he has helped me buy a new car with you in the last two years!!! will always ask for his help."

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5.0

"Very helpful and friendly."

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5.0

"Very helpful and kept in touch regularly."

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5.0

"The guys were fantastic. Especially Haytham the sales man. Adam the finance man. And also Enzo the main manager"

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4.0

"I would have liked more time to have all the features explained for the car when delivered, particularly the communications system."

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5.0

"Previously we had purchased 2 new cars from Cooper Cobham since 2007 but we felt dissatisfied with the customer service there. So, we went to Thames Ditton and received the service we expected from BMW."

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5.0

"1st class"

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5.0

"We have dealt with them for about 14 years and they have got to know us. They got our new vehicle quicker than expected."

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5.0

"service was excellent from start to finish."

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5.0

"Justin King was absolutely fantastic and even went to the extra length of lending me a hire car for free for my wedding, as my new car hasn't been delivered on time.I couldn't have asked for more from him and Coopers."

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5.0

"Friendly, helpful, gave great advice and patient."

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2.0

"A problem with the paperwork meant that having had the introduction to the car, instruments and controls I was not able to take delivery of the car. Dealer accepted responsibility but the disappointment and inconvenience was considerable."

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5.0

"The whole team in cooper Thames Ditton were brilliant and stayed late to help me with my purchase Chris the sales man was fantastic and made my buying experience awesome, he has been really helpful and has kept in touch all the way"

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Service
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5.0

"I was looked after very well and the staff we're professional and friendly"

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2.0

"there was no call back to say it was ready for collection and when i went down it was locked up in the service bay and not in the parking compound as he had been advised it was. The customer was unable to pick up the vehicle and had to go back the n"

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2.0

"A very long day, I arrived at 9.30 am and left at 16.30."

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2.0

"My 645 was booked in just to have the screen washers flushed through and checked but I didn't check them on collection as the car had been newly washed; the next day on a longish journey I found them not working."

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4.0

"The staff were exceptionally helpful, nice to deal with and kept us informed."

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2.0

"2 visits this year 14th April Service £596 and 2nd visit 2nd July brakes £775, I was told first visit that rear brakes were being done, obviously not, then both fitted and no prior notice. It's also had new rear tyres £420 as they wore on the inside"

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3.0

"Firstly, let me say up front that Bernard Smyth was excellent. My issues are around the telephony (terrible) and the fact that the person I dropped the car off with (not Berni) didn't note that I wanted a leaking screen washer pipe investigated."

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3.0

"The front head lamp washers didn't work after a extensive front repair.. So it should have been covered under that cost...?"

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4.0

"Good service."

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5.0

"They were very good."

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4.5

"The staff were very helpful."

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5.0

"Someone pinched the cable which connects the i-phone to the car."

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3.8

"it took 5 working days for the issue to be resolved."

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2.5

"Removed aluminium bolts on the intake air filter must be replaced with the new aluminium bolts and this was not done.After returning from the dealer I found that the air filter cover was loose and I had to tighten the bolts myself."

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5.0

"The service was quick and the staff were professional and courteous."

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5.0

"Good."

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5.0

"The service was excellent from start to finish."

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2.0

"90 minute service took two and a half hours , due to additional recall jobs which if I'd known about I would have booked car in for day , plus it took over 30 mins for valet"

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5.0

"Very helpful."

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1.0

"i was not impressed with the dealers as they argued with me but they apologised but it was still poor service."

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3.0

"I told them it was problem with the air conditioning when they came to collect the vehicle, which they didn't fix."

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2.0

"Staff very good and helpful. Srevice time was advised as 90 mins , I took time out of work !! the service time was approx 2.5 hours, very frustrating."

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5.0

"Very efficient"

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4.5

"I wish they had the cleaned the boot."

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2.0

"I am upset that they said they were going to ring me the next day with regards to a part I needed for the engine but no one has bothered to contact me."

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2.5

"The service on the day was excellent. However it took 5 telephone calls to actually book the vehicle in for a tyre change. On 4 of these occasions I was promised a call back which never materialised."

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5.0

"The service was good and my car was returned to me promptly."

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1.0

"The problem was not fixed. This is at least the fifth time. I had purchased insurance with the new car which BMW never purchased on my behalf. I am still waiting for a refund. people don't return calls. I will not buy a BMW again based on servic"

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3.0

"On this occassion I was more satisfied, but it was the 3rd time I had the car in for the same reason. Should have been dealt with first time around, instead I have lost a lot of time taking the car back to the supplier for work to be done properly"

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4.8

"Had BMW Emergency assist called out as was fault on Fuel heater. Booked into Cooper - also needed first MOT - so did both jobs. Traffic was really bad and took me 1.5 hours to get there so they agreed kindly to do everything while I waited"

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5.0

"The service indicator has not been reset."

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3.5

"they are always very very busy."

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5.0

"Always had a very good service from them."

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2.0

"My car was booked in for a glove box repair and a MOT, the glove box was not done, the car failed the MOT. They were supposed to order the parts but this has not happened on 3 occassions and I still have not heard anything from the Dealership."

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3.4

"a tyre was changed. The next day after 10 miles or so the flat tyre indicator came on. The tyres were all OK. I assume someone forgot to reset the tyre pressure sensor control"

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4.0

"they were very good ."

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4.0

"the work carried out was good but they have not contacted me abount the part that was being ordered . poor customer follow up."

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4.0

"The fault should not have happened"

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4.0

"The service was very good."

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3.0

"Slightly disorganised when I arrived to collect the car. The department was almost empty at 5pm but I had to wait 15 mins for the service assistant and another 20 mins for the car to be brought down from the park."

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4.0

"They were quite good but i had to wait for tyres to be delivered."

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3.5

"The systems that they use are not very good. They say one thing and then I speak to someone else who says a completely different thing. The staff are very polite and courteous."

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1.1

"It took more than 1h to change a single fuse and to exchange the number plate. The car was returned dirty inside (which it wasn't before)."

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3.0

"I have to wait around a while, it is never really when they say it is and it is not really cleaned very well."

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5.0

"I booked through the central cooking as it was a lease car but the details had not been passed to the dealer. However the staff were incredibly professional and fitted me in. This process could be improved as it is unfair on the dealer otherwise."

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2.0

"I'm disappointed to be even sent this survey. A few days after collecting my car I was asked by phone about my experience, I said I wasn't very happy and explained why so I wonder why you are asking again. Now out of message space, not happy!"

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5.0

"There always great."

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4.0

"they were very good at the dealership. there was a scratch on it that was caused through towing the vehicle on return to me."

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5.0

"Very helpful at the dealership."

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5.0

"it was very good the staff were very friendly."

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5.0

"they are always very good."

Click here for service overview page.

Cooper Thames Ditton
BMW Service

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