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Our latest star ratings

Cooper Thames Ditton Star Rating

Sales

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4.8

18 comments from 61 reviews

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Service

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4.2

87 comments from 211 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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4.0

"Only down side was waiting times to get a sales rep at the weekend"

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5.0

"The salesman, Christopher Key, was friendly, knowledgeable and profession. His approach together with the quality of the product made the sale."

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5.0

"Sales rep (Adam Basheer) dealt with my requests perfectly, reacted promptly during the process, always informed me accurately, and treated me appropriately.The general service level and ambience in the dealership was excellent."

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5.0

"The dealer was brilliant. Everyone from the receptionist to the sales manager was fantastic. The sales person, Adam Basheer, was also very attentive."

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5.0

"We found Raza very pleasant and helpful and we are glad we bought the car from him. The support from Jerry was also excellent.We would buy from them again."

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5.0

"The sales person was very good and kept me up to date throughout the experience."

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5.0

"The salesman went out of his way, was very friendly and accommodating, and was a pleasure to deal with."

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5.0

"Good recognition of previous business."

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5.0

"I was very impressed with the sales manager Justin King who has been completely professional throughout the whole process. I was particularly impressed with his video status clip vignettes that he sent to me on a regular basis to keep me informed."

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5.0

"Adam was excellent to deal with. Extremley personable, and knowledgable about the car. He answered all my questions to help me choose which car I wanted and also worked really quickly with my time frames."

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5.0

"More than helpful."

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4.0

"Overall, I was very well treated by Lee Edwards. However it was extremely difficult to do a simple comparison of the various BMW models and their features with other makes and so I did my own spreadsheet. At purchase, there is too much paperwork"

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5.0

"Cooper Thames Ditton is the best car dealership that i have ever dealt with."

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5.0

"Enjoyable experience, Chris Bishop very tenacious, in a good way, Salesman and extremely helpful and hard working. Enzo the Manager also most pleasant and helpful nothing too much trouble."

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5.0

"All the personel at Coopers worked very hard to make the purchase both enjoyable and rewarding.I will continue to look to them as my supplier of the excellent BMW experience."

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5.0

"Good location of dealer. Helpful staff, sales executive. Very helpful and knowledgable."

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5.0

"Staff at Cooper Thames Ditton are very helpful and professional especially Mr. Adam Shelton"

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5.0

"the customer h previousl been to another dealer and had a very poor level of salesmanship. Coopers Thames Ditton however restored their confidence in BMW very pleased"

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Service
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4.5

"It was all fine; quick; the facilities were good."

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5.0

"the service advisor was very very good."

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5.0

"Very friendly staff."

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5.0

"It was a month from booking it to the actual service."

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1.0

"I contacted the dealership and booked my car in because I had a problem with the rear indicator which only worked in spasms. I looked on the internet and saw that a few people had complained about this problem with their BMW. Also my heated rear wi"

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4.3

"Very happy with service department and bodywork personnel. Not happy with reception."

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4.0

"The service was good."

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5.0

"They know who I am when I go in and what car I have got. They are always courteous and very helpful. They always make me feel welcome and make me a coffee."

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5.0

"Always very helpful."

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5.0

"Overall my experience at cooper Thames ditton was what I have come to expect from them, " Totally dedicated to customer care""

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5.0

"Cooper Thames Ditton are very god and provide a good service."

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3.0

"It took a while"

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5.0

"Bernie who dealt with me on this occassion was very helpful."

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4.8

"This visit much better than recent service. Car ready on time and telephone updates accurate."

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5.0

"The service was very good. Perfect even."

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5.0

"The service was fantastic especially as I booked the car in at short notice."

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5.0

"the window is working and they were very polite."

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4.0

"The staff are very nice. They haven't solved a problem so I will have to go back."

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3.0

"Job done correctly, but I think I paid too much excess on tyre insurance - policy says £10, I was charged £30 (twice)"

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5.0

"Very friendly."

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4.5

"Very pleased, they did everything I asked them to."

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5.0

"They knew who I was and what I wanted before I walked in."

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1.0

"Took the car in for the locking to be fixed on the driver side, however when they where fixing it they have broken the inside panel on the driver side and now it is falling off. She cant use the car at the moment as she cant open the door any longer "

Cooper Thames Ditton Dealer Principal response

"Miss Kilinc-Dollery, Thank you for your feedback I understand that My Aftersales Manager has been intouch and made an appointment to meet with you to discuss your issues further Regards Stephen Edwards Dealer Principal"

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5.0

"The staff are always very pleasant."

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3.5

"We had to change a tyre under warranty, but they did not have one in stock so I had to re-visit."

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2.0

"Was asked to collect car at 17:00 but then had to wait over 1 hour for car to be ready. Was told not all requested work had been done and was shocked by an incorrect statement over the condition of both rear tyres as 1 was brand new."

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2.6

"I was disappointed to be charged £100 to tell me there was nothing wrong with the car"

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4.7

"Booked for MOT and Warranty Check"

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5.0

"Excellent service from Cooper Thames Ditton as usual"

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4.0

"The dealership was brilliant."

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4.5

"I actually went in for a service 1, I need to touch base with the dealership as the coolant warning light has come on."

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4.5

"I had to wait quite for while for the courtesy car."

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4.0

"My vehicle was delivered back with a mud mark across the passenger seat. Quality of windscreen wash used very poor. This has left a constant white mark across the screen."

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5.0

"It was picked up and returned on time"

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4.0

"I still have the same issues."

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1.0

"I had two new rear tyres fitted and the dealership put the wrong pressure in the tyres, it was far too high. Also, one of the rear alloy wheels was damaged. The manager told me this must have been done by the tyre machine but it looked as though the "

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1.0

"Rubbish service and terrible customer relationship skills shown by the dealership"

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5.0

"i was happy."

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1.0

"Lack of communication - I had to call on Thursday to find out what work was required. Also had to call on Friday despite being informed that I would be called by 3pm. Monday once again I had to call to get an update."

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4.5

"Happy with the dealership."

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4.0

"The oil light appeared after the service."

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4.5

"It was very professional and efficient."

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4.0

"The car was dropped off at the dealership at eight o'clock in the morning, at five o'clock in the afternoon I had to see if my vehicle was ready as I hadn't recieved a call from the dealership."

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5.0

"They were not very clear on the level of service the vehicle required, I think it was quite expensive for an oil change, £100 for an diagnostic before the service was done should be included in the service price."

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5.0

"Very attentive staff"

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4.5

"Very good experience."

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4.0

"The service was good and the mistake on the invoice was corrected."

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4.0

"they were fine. The quote did not include vat over the phone so the final cost was more."

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5.0

"they were very attentive and i am very happy."

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2.5

"I had difficulty trying to book my car into the workshop."

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3.0

"The part was not available."

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4.0

"It took three hours; I was waiting a while."

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5.0

"Very quick service."

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4.0

"i had to make a second visit as there was a further part required"

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4.5

"No real problem. Some confusion regarding time car would be ready for collection."

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2.0

"no records on the vehicle visit on the day and i was kept waiting untill this was sorted out. We requested advice about possibe work to be carried out for a quote but the dealer service team investigated the issues instead giving us advice and a quot"

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1.0

"After 3 unsuccessful repairs of the gearbox oil sump, your engineers concluded that our car needs a new auto gearbox. No mention was made of (part) responsibility and no offer was made of (part) payment of the associated costs."

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5.0

"they were really good"

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4.0

"the work generally good but i am going to have to return to have the door remounted as it has not been put on correctly"

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4.0

"Good service."

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4.0

"Took longer than expected and agreed"

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5.0

"The service was good and the valet too."

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4.0

"I was shocked to find that the service would cost over £600 when I felt the car was running well."

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5.0

"Good service as usual."

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5.0

"Very satisfied."

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4.0

"The service staff were excellent."

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3.5

"The car was not washed very well."

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4.4

"The service was good and the service manger was very good, however it's expensive."

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5.0

"They mended the leak; there was a lack of communication and the authorisation my wife had given to carry out the work on the roof had not been passed on."

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4.5

"They were very good."

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3.0

"Although in for a service,i was left to drive home with a broken light bulb in rear cluster.A replacement bulb was not available that day so i had to return the vehicle the next day.As soon as i started the car,the warning service light came on."

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5.0

"The saleman who I dealt with when purchasing the vehicle was Adam Shelton.I contacted him regardingb the problem and he sorted out everything and ensured I was not kept waiting around and hopefully rectified the problem so I did not have to book the "

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5.0

"It was very very good."

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4.0

"I find the dealer very expensive."

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4.8

"It was great"

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5.0

"very good . Not enough spaces for customer parking"

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5.0

"Very good"

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5.0

"I was spoken to personally on arrival which was very good."

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5.0

"Steve Castle was excellent."

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5.0

"Always very friendly and its a pleasure to go there."

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5.0

"The service was very good and the staff really helpful. I even had a member of staff drop my car off which was very helpful."

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5.0

"It handled very well"

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5.0

"Very welcoming and professional."

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5.0

"Very accommodating."

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4.5

"There was a slight misunderstanding, i trhink the dealer forgot i was there."

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2.0

"My child seat was damaged whilst at the Dealership. We are in discussion about this."

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5.0

"Whitest the vehicle was at the dealership it was damaged. I can not fault the dealership for the way that they dealt with me. They have always given extremely good service."

Click here for service overview page.

Cooper Thames Ditton
BMW Service

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