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Our latest star ratings

Cooper Thames Ditton Star Rating

Sales

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4.8

11 comments from 40 reviews

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Service

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4.3

65 comments from 177 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Absolutely fantastic experience, would highly recommend them all. Adam S, Carlos and Adam B were extremely helpful throughout, and the process was easier then picking my weekly fantasy football team. Had a great chat with Enzo too - Top dealership."

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5.0

"From our initial meeting with James Harris through to completion of the transaction James worked hard to both find the required vehicle and a competitive deal which satisfied both parties"

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5.0

"James Harris did a superb job in making sure that I was fully updated on a regular basis re progress. He was professional, helpful and very focussed on exceeding my expectations. He's a real asset to the sales team."

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5.0

"They were brilliant, really worked hard to give us what we wanted and listened to what we were asking for from a new car."

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5.0

"They were outstanding."

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5.0

"My wife and I were very impressed with the amount of detail we were given about the new car"

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5.0

"The salesman was very knowledgeable about the car without being pushy"

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5.0

"they were very professional and friendly and helpful. CHRIS was a credit to the dealership polite and helpful and not pushy the perfect salesman."

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5.0

"Haytham was excellent"

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5.0

"The dealership at Thames Ditton was first class and a very nice place to be. We were given full attention by the staff and would return there again in the future."

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5.0

"everything was fine."

Click here for sales overview page.

Service
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1.9

"Two sensors were eventually needed .Not very pleased and to top it all I was told when I picked the car up that the bodywork had been damaged in the workshop and would have to have the damage re sprayed . Car to be in for 3 days in the future."

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4.0

"The first time I rang to make a booking, service couldn't be contacted. Someone was to ring back later, which no one did. I had to ring again next da.y"

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3.0

"an excellent job done on the tyre change, and got a complementary service check and ride into work. However, did not receive the quote on body work i requested twice."

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2.1

"See comments below"

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4.0

"they are very professional . they did not make a personal handover or advise of the work carried out."

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5.0

"Very good experience as usual."

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4.0

"Requested that the auto headlight detector be checked. I was not informed that this is a chargeable item and on collection was charged £99.00."

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5.0

"Polite receptionist.Task completed on time."

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3.5

"Very helpful."

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1.0

"Only allowed 250 characters ??? Seriously, how do you want me to describe the issue I had wit the car and the service received ?NPS-t 0"

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1.0

"Warning light abs , do not drive. AA man advised to drive to the dealership. Reception was difficult, spoke to service man . e mail was ignored.Very bad attitude."

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2.4

"Overall, quite a frustrating experience."

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5.0

"Very satisfied, the transaction was smooth, they gave me a lift to the station and collected me."

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4.0

"I did have to wait longer than expected but felt looked after"

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1.0

"The timing was completely wrong, I was promised that my car would be ready, but its the second time I have had this issue, I have emailed the service manager and have not received a reply."

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5.0

"All good."

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5.0

"Dean the warranty person was first class"

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2.0

"It's impossible to get any information, there is never any call backs done. The seat belt retensioner that the car went in for is now worse than ever, also they did not re-set the warning light for the brakes. The car still advises that it is getting"

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5.0

"It was picked up dropped off"

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4.0

"There was a time delay. Great service."

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3.5

"The car was not ready when I went to pick it up, also it had not been valeted."

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5.0

"A very nice atmosphere, very friendly."

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5.0

"Very helpful."

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5.0

"The service received was outstanding. It really is very superior compared to other dealerships I have experienced."

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4.0

"I rate the Thames Ditton dealership very highly. They have been helpful and attentive. I bought the car from another dealership in Highgate, hexagon, now Spire BMW."

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5.0

"Happy with the dealership."

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1.0

"Very poor."

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5.0

"i was very happy."

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4.0

"Very good level of service - quick, courtious"

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1.0

"I have been to the centre for the same fault that has not been fixed."

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5.0

"The service was very good."

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3.0

"There was no one there to check my tyre pressure."

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3.0

"The reception staff was not very polite on the first visit but on the second visit they were a lot better."

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4.5

"The only thing I do find irritating us the time it takes to do the work. I take it in early in the morning but it is not usually ready until the afternoon."

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5.0

"it was very professional ."

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5.0

"Appointment was for an MOT and Service. Advised that futher work would be required in the future."

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5.0

"It was very good."

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3.0

"Good service."

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5.0

"They were excellent."

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5.0

"I always receive a good service at coopers, my only disappointment is the gentleman I normally deal with seems to have been moved departments "sherin" which I feel is a sad loss for the service department, and us customers."

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4.0

"I am satisfied with the experience."

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3.0

"I had to wait all day for a loan car so I could not go to work."

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5.0

"they did a good job."

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4.5

"The service was very good."

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4.0

"Very good"

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2.9

"Car was booked for an MOT which was conducted perfectly well.The issue of dissatisfaction was the complementary wash and vac which was very poorly done - better not to have undertaken this than provide a half complete job literally."

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5.0

"Excellent service especially David stewart."

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4.5

"Very freindly"

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3.0

"dealership did not quote for work that they said they would look at."

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4.0

"They were courteous, but they did not change the battery for the car remote even though they had charged me, I had to return to have this completed."

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5.0

"Very happy with the dealership."

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2.0

"Booking the service I was informed it was best to leave the car rather than use fastlane. For this reason I booked the car and delivered the car for 8am. ( I thought the car would be ready to collect mid afternoon), it was ready at 4.45pm"

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4.0

"Only 1 small comppaint - during the service, the luggage compartment straps,securing fasteners got disturbed for some treason and I now appear to be missing one or two fasteners which is a pain as the straps are useless without these."

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5.0

"Very efficient and helpful and a good job done."

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5.0

"i am completely happy"

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3.0

"The work was to swap the car's tyre's over to its winter tyre's. This was to be a while you wait service taking no longer than 90 minutes. For some reason, not fully explained it took 135 minutes - a long time to swap tyres & valet the car."

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5.0

"It went all smoothly"

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5.0

"i am very satified"

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5.0

"Slightly disappointed that repair of the leaking rear door, a problem causing recurrent condensation in the cabin, but not discovered by myself during the warranty, was not funded by BMW."

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5.0

"Very good service."

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4.1

"As expected"

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5.0

"Not applicable - see earlier comment."

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3.0

"They were very good at advising me, however the waiting time was 3 hours not 45 minutes as expected."

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4.0

"Happy with the whole process"

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5.0

"Happy with the dealership."

Click here for service overview page.

Cooper Thames Ditton
BMW Service

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