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Our latest star ratings

Cooper Thames Ditton Star Rating

Sales

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4.9

10 comments from 59 reviews

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Service

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4.2

66 comments from 164 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"everything was fine."

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5.0

"Phone - as above"

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4.5

"My only complaint is that phone messages were not always passed from reception to the salesman i was deadline with."

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5.0

"The service was very good."

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5.0

"josh dale very polite and helpful ,put me at ease very satisfied with overall service."

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5.0

"honest appraisal compared with other manufacturers"

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5.0

"Justin King was an excellent sales executive"

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5.0

"The staff were extremely helpful and worked to meet our requirements beyond the call of duty. Very impressed."

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5.0

"Great dealership and very friendly approachable and happy too help. Will definately go back when need to and recommend"

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5.0

"Adam kept me informed at every stage video to show my the progress of build. Could not have asked for more"

Click here for sales overview page.

Service
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5.0

"i am very satified"

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3.0

"The work was to swap the car's tyre's over to its winter tyre's. This was to be a while you wait service taking no longer than 90 minutes. For some reason, not fully explained it took 135 minutes - a long time to swap tyres & valet the car."

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5.0

"It went all smoothly"

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5.0

"Slightly disappointed that repair of the leaking rear door, a problem causing recurrent condensation in the cabin, but not discovered by myself during the warranty, was not funded by BMW."

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5.0

"Very good service."

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4.1

"As expected"

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5.0

"Not applicable - see earlier comment."

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4.0

"Happy with the whole process"

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5.0

"Happy with the dealership."

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3.0

"They were very good at advising me, however the waiting time was 3 hours not 45 minutes as expected."

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2.0

"handover car a chore rather than a good experience. courtesy was a vauxhall , had to wait around."

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5.0

"they are friendly and very professional."

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4.0

"They were really good, they got the work done in a day."

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5.0

"Customer Service here is off the charts!!! I decided to have the service done here as it's the dealer I purchased the car from and I secretly hoped I would get a better service than at my local garage. I was looked after like a VIP!!!!!"

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5.0

"The technician was really nice and explained everything well."

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4.0

"I asked for the brakes to be done on the service but they said that it was fine but a few days after the service the warning lights for the brakes came on. They should have got the brakes done on normal service."

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3.7

"Disorganization reigned on arrival. Fortunately a BMW Driver found a parking space and parked the car for my wife. Then long delay until keys handed over.Difficult to get an update on progress during the day. Otherwise all perfect."

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2.5

"They did not check whether the battery needed replacing for the clock on the vehicle."

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5.0

"Very friendly and helpful."

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5.0

"they are very good."

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1.0

"They scratched my car during the service and they have to keep it for a week to repair it."

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4.5

"It was very good, much better than the previous time."

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5.0

"Everything was completed as expected."

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5.0

"i was completely happy with them"

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4.0

"My car showed I needed a service but when I went to Coopers I was told it was too early for it to be done. Unfortunately my car had not been re-set from my previous service."

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4.0

"Happy with the dealership."

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4.0

"The service was fine. You were let down by two people ringing on successive days afterwards to seek my comments, the second not knowing about the first and asking exactly the same questions"

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5.0

"The service has improved. They knew who I was when I entered."

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5.0

"The quote for the time was spot on."

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2.5

"They didn't have the parts in stock (brake discs) which would seem to be a standard item so a simple service took 2 days to complete. Other than this I asked them to look at repairs to the trim - this request was forgotten /ignored"

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5.0

"superb."

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5.0

"Pain free"

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3.0

"The service was good but the change of the summer to winter tyres proved a problem again as they weren't readily available at the dealership. They arrived eventually."

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5.0

"I have been massively impressed with the dealership - the staff are friendly , very professional and clealry enthusiasts for the marque. Over the years I've been to at least 4 other BMW dealerships and this one is by a country mile the best."

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5.0

"Very professional people - kept me informed all the way."

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2.0

"Car booked in to investigate air bag warning light. Told that car needed new battery cable costing £1,000 but reason not fully explained. I told them not to proceed and collected car. Warning light gone. Have phoned 4 times no one has returned call"

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5.0

"Very efficient, very professional."

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5.0

"They do not have a stamp to indicate the service."

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4.0

"They kept me waiting a bit longer than they said."

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5.0

"The centre where I go to I do get good service."

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4.5

"They were brilliant, no problem at all."

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1.0

"I took the car in for service + diagnostic for a sound from my front right tyre. The person I met showed no interest in solving the whistle sound and I took the car back with the same problem and had to take it to another service centre."

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5.0

"David Stewart was excellent - he provided clear explanations and made sure the whole process ran smoothly. I prefer to only deal with him when I visit Thames Ditton as he is helpful and courteous."

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5.0

"They were very good."

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1.0

"The work took a lot longer than expected and there was no courtesy car available."

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5.0

"The service was very good."

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1.0

"The dealership gave me poor advice and poor service. It was also very expensive. My car was returned to me with the original problem fixed but a new problem then arose."

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5.0

"The service was very good."

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5.0

"Very helpful and lovely."

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4.0

"it took a little longer than expected."

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1.0

"The car had been in the dealership a week ready and no one contacted us to let us know it was ready."

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3.0

"I appreciate that the Service team are likely to be always busy on a Saturday, but I felt a little rushed this time out. I had submitted some questions prior and just wasn't given the opportunity to discuss thoroughly."

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5.0

"it was very good."

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5.0

"They were very good."

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5.0

"The service provide by the Service consultant and reception staff was impeccable, friendly and very welcoming."

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5.0

"First class service from start to finish. ."

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5.0

"The person who dealt me on this occassion was very helpful and friendly."

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5.0

"Done very well, very professionally."

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5.0

"The staff are always very polite and efficient."

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4.5

"Happy with the dealership."

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4.0

"They didn't have a record of my appointment."

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5.0

"The staff are very friendly at the dealership."

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4.5

"The service was very good."

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4.0

"The car was advised as ready late in the day more notice for collection would have been better. The staff are very friendly and helpfull."

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3.0

"When I received the text to say the vehicle was ready, I went to pick it up and had to wait a while for it."

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4.0

"They handled it very well."

Click here for service overview page.

Cooper Thames Ditton
BMW Service

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