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Our latest star ratings

Cooper Thames Ditton Star Rating

Sales

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4.9

12 comments from 64 reviews

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Service

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4.1

63 comments from 149 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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4.5

"My only complaint is that phone messages were not always passed from reception to the salesman i was deadline with."

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5.0

"The service was very good."

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5.0

"Justin King was an excellent sales executive"

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5.0

"josh dale very polite and helpful ,put me at ease very satisfied with overall service."

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5.0

"honest appraisal compared with other manufacturers"

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5.0

"The staff were extremely helpful and worked to meet our requirements beyond the call of duty. Very impressed."

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5.0

"Great dealership and very friendly approachable and happy too help. Will definately go back when need to and recommend"

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5.0

"Adam kept me informed at every stage video to show my the progress of build. Could not have asked for more"

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5.0

"James Harris was fantastic to work with, extremely personable, very helpful and the communication was perfect.I will recommend him highly to friends and family and will work with him in the future."

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5.0

"Raza Khan did a great job - looked after us very well"

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5.0

"They were all so helpful and nice not just James the sales person but all the back up team in particular Cath."

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4.0

"Was not made aware that the was an early settlement fee until I spoke with BMW financial services to settle the remaining balance of the car."

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Service
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5.0

"superb."

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3.0

"The service was good but the change of the summer to winter tyres proved a problem again as they weren't readily available at the dealership. They arrived eventually."

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5.0

"Pain free"

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5.0

"Very professional people - kept me informed all the way."

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5.0

"I have been massively impressed with the dealership - the staff are friendly , very professional and clealry enthusiasts for the marque. Over the years I've been to at least 4 other BMW dealerships and this one is by a country mile the best."

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2.0

"Car booked in to investigate air bag warning light. Told that car needed new battery cable costing £1,000 but reason not fully explained. I told them not to proceed and collected car. Warning light gone. Have phoned 4 times no one has returned call"

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5.0

"Very efficient, very professional."

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5.0

"They do not have a stamp to indicate the service."

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5.0

"The centre where I go to I do get good service."

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4.0

"They kept me waiting a bit longer than they said."

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4.5

"They were brilliant, no problem at all."

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1.0

"I took the car in for service + diagnostic for a sound from my front right tyre. The person I met showed no interest in solving the whistle sound and I took the car back with the same problem and had to take it to another service centre."

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5.0

"David Stewart was excellent - he provided clear explanations and made sure the whole process ran smoothly. I prefer to only deal with him when I visit Thames Ditton as he is helpful and courteous."

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5.0

"They were very good."

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1.0

"The work took a lot longer than expected and there was no courtesy car available."

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5.0

"The service was very good."

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1.0

"The dealership gave me poor advice and poor service. It was also very expensive. My car was returned to me with the original problem fixed but a new problem then arose."

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5.0

"The service was very good."

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5.0

"Very helpful and lovely."

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4.0

"it took a little longer than expected."

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1.0

"The car had been in the dealership a week ready and no one contacted us to let us know it was ready."

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5.0

"it was very good."

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3.0

"I appreciate that the Service team are likely to be always busy on a Saturday, but I felt a little rushed this time out. I had submitted some questions prior and just wasn't given the opportunity to discuss thoroughly."

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5.0

"The service provide by the Service consultant and reception staff was impeccable, friendly and very welcoming."

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5.0

"They were very good."

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5.0

"First class service from start to finish. ."

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5.0

"Done very well, very professionally."

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5.0

"The person who dealt me on this occassion was very helpful and friendly."

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5.0

"The staff are always very polite and efficient."

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4.5

"Happy with the dealership."

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4.0

"They didn't have a record of my appointment."

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5.0

"The staff are very friendly at the dealership."

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4.0

"They handled it very well."

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4.5

"The service was very good."

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4.0

"The car was advised as ready late in the day more notice for collection would have been better. The staff are very friendly and helpfull."

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3.0

"When I received the text to say the vehicle was ready, I went to pick it up and had to wait a while for it."

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4.5

"it was pretty good."

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5.0

"Bernie and Mike were very delightful, they make a difference to dealership."

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3.5

"the settings on the drivers seat had been changed all of them and the steering coloumn had been altered."

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3.0

"I went to have break pads fitted, as I was having this work completed while I waited I feel that it would have been beneficial for regular updates on progress as I was initially told 90 minutes and it was over 120 minutes."

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1.0

"The staff were not helpful."

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5.0

"Michael gave excellent service."

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3.0

"I was happy with it. However there were two issues I mentioned on the service follow up call. I was promised a call back which I have not yet received. The automatic door locks which activate when you start to drive were working before the service. t"

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4.0

"Happy with the service I received."

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1.0

"Why has CooperThames ditton moved their most experienced service person Shirin Shar to Mini. Shirin is the ultimate service person I have met across BMW, Porsche and Range Rover. If Shirin is not back I am likely to move away from BMW in the future."

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4.0

"I feel the work could have been carried out in a more timely manner."

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2.0

"The wrong part was ordered"

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4.5

"Overall quality of service was very good, my only complaint is that I had to return the following day yo collect the car as the work was not completed on the day I took it in."

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4.5

"they are very effieicent . they are expensive."

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5.0

"Very efficient and kept me well updated throughout."

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5.0

"They are very friendly and helpful. They kept me informed and its a pleasure to visit."

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4.0

"When they cleaned the car; they used air freshener which irritated my eyes and nose."

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2.0

"Had to wait a long time to get booked in because of issues with the availability of courtesy cars."

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2.5

"they did not seem to listen to what i was saying about the noise getting louder and louder. They needed to investigate the cause further ."

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3.0

"It took 2 hours on previous visits it has 30 minutes."

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3.5

"The service was good but the dealership didn't give me a lift from the station so I had to call them."

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5.0

"The service was very good."

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4.9

"they picked it up and returned it. great service,."

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4.5

"They were excellent courteous and professional."

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5.0

"they are very good."

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2.0

"it took a long time to complete the service nearly three hours instead of the ninety minutes advised."

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4.0

"Perfectly satisfied."

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2.0

"Even though I had Emergency BMW Service attending to the leak, I was told by the mechanics at Cooper Thames Ditton after they had a car for over 6 hours that there was nothing wrong. Incompetence which has resulted in the car having to be kept overni"

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Cooper Thames Ditton
BMW Service

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