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Our latest star ratings

Cooper Thames Ditton Star Rating

Sales

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4.8

9 comments from 61 reviews

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Service

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4.0

59 comments from 147 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"The staff were extremely helpful and worked to meet our requirements beyond the call of duty. Very impressed."

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5.0

"Great dealership and very friendly approachable and happy too help. Will definately go back when need to and recommend"

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5.0

"Adam kept me informed at every stage video to show my the progress of build. Could not have asked for more"

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5.0

"James Harris was fantastic to work with, extremely personable, very helpful and the communication was perfect.I will recommend him highly to friends and family and will work with him in the future."

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5.0

"Raza Khan did a great job - looked after us very well"

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5.0

"They were all so helpful and nice not just James the sales person but all the back up team in particular Cath."

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4.0

"Was not made aware that the was an early settlement fee until I spoke with BMW financial services to settle the remaining balance of the car."

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4.6

"Only slight downside was we had to wait around a bit to see our salesman due to him being too busy."

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1.9

"The delivery date was not as I was first told being somewhat longer than expected."

Click here for sales overview page.

Service
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4.0

"it took a little longer than expected."

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1.0

"The car had been in the dealership a week ready and no one contacted us to let us know it was ready."

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5.0

"it was very good."

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3.0

"I appreciate that the Service team are likely to be always busy on a Saturday, but I felt a little rushed this time out. I had submitted some questions prior and just wasn't given the opportunity to discuss thoroughly."

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5.0

"The service provide by the Service consultant and reception staff was impeccable, friendly and very welcoming."

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5.0

"First class service from start to finish. ."

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5.0

"The staff are always very polite and efficient."

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5.0

"Done very well, very professionally."

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5.0

"The person who dealt me on this occassion was very helpful and friendly."

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4.5

"Happy with the dealership."

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4.0

"They didn't have a record of my appointment."

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4.5

"The service was very good."

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3.0

"When I received the text to say the vehicle was ready, I went to pick it up and had to wait a while for it."

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4.0

"The car was advised as ready late in the day more notice for collection would have been better. The staff are very friendly and helpfull."

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4.0

"They handled it very well."

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4.5

"it was pretty good."

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3.0

"I went to have break pads fitted, as I was having this work completed while I waited I feel that it would have been beneficial for regular updates on progress as I was initially told 90 minutes and it was over 120 minutes."

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3.5

"the settings on the drivers seat had been changed all of them and the steering coloumn had been altered."

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5.0

"Bernie and Mike were very delightful, they make a difference to dealership."

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1.0

"The staff were not helpful."

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5.0

"Michael gave excellent service."

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3.0

"I was happy with it. However there were two issues I mentioned on the service follow up call. I was promised a call back which I have not yet received. The automatic door locks which activate when you start to drive were working before the service. t"

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4.0

"Happy with the service I received."

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1.0

"Why has CooperThames ditton moved their most experienced service person Shirin Shar to Mini. Shirin is the ultimate service person I have met across BMW, Porsche and Range Rover. If Shirin is not back I am likely to move away from BMW in the future."

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4.0

"I feel the work could have been carried out in a more timely manner."

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2.0

"The wrong part was ordered"

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4.5

"Overall quality of service was very good, my only complaint is that I had to return the following day yo collect the car as the work was not completed on the day I took it in."

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4.5

"they are very effieicent . they are expensive."

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5.0

"They are very friendly and helpful. They kept me informed and its a pleasure to visit."

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2.0

"Had to wait a long time to get booked in because of issues with the availability of courtesy cars."

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4.0

"When they cleaned the car; they used air freshener which irritated my eyes and nose."

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3.0

"It took 2 hours on previous visits it has 30 minutes."

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3.5

"The service was good but the dealership didn't give me a lift from the station so I had to call them."

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5.0

"The service was very good."

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4.9

"they picked it up and returned it. great service,."

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4.5

"They were excellent courteous and professional."

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5.0

"they are very good."

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2.0

"it took a long time to complete the service nearly three hours instead of the ninety minutes advised."

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4.0

"Perfectly satisfied."

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2.5

"they did not seem to listen to what i was saying about the noise getting louder and louder. They needed to investigate the cause further ."

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5.0

"Very efficient and kept me well updated throughout."

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2.0

"Even though I had Emergency BMW Service attending to the leak, I was told by the mechanics at Cooper Thames Ditton after they had a car for over 6 hours that there was nothing wrong. Incompetence which has resulted in the car having to be kept overni"

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4.0

"they were fine."

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4.0

"I was disappointed to be told that I would have to pay £55 to fit new front windscreen wipers. I was told that it was needed for my car to pass an MOT which is fair enough, but it would have been nice to have been told this before the final bill."

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4.0

"They didnt call to say when my car was ready."

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5.0

"I had the collect and drop off service on this occassion."

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5.0

"Chris Lindsay was veryhelpful and went out of his way to assist me."

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2.0

"A request for a quote for a replacement trim to a wheel arch was a complete farce. I asked for the quote on 4 separate occasions up to the day of the service and I still didn't have in 8 days after the service. It got worse."

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4.0

"A couple of members of staff have made some comments that I was not happy with."

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4.0

"Black marks left on the cream leather by the hoover, not the best way to present a car! Service personnel cleaned it very quickly but checks should be put in place to ensure cleaning equipment is clean itself or seats are protected during process."

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5.0

"The service was very good."

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3.0

"It took alot of effect to book the appointment with the dealer as they didn't return my calls."

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4.0

"I was also getting a rear light circuit failure this was all very well done and with explanation of possible causes."

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4.0

"Happy with the service but the service took longer than expected, so I missed out on the valet."

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3.0

"They left scratches above the wheel arch when they either recovered the vehicle or carried work out, either way they weren┬┐t there before it went into the dealership."

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2.0

"The response regarding the warranty claim and they didn't keep me informed."

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4.0

"Very friendly and helpful, completed the work on the second attempt."

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5.0

"Helpful and friendly."

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4.0

"Had to make two trips for the work to be completed."

Click here for service overview page.

Cooper Thames Ditton
BMW Service

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