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Our latest star ratings

Cooper Thames Ditton Star Rating

Sales

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4.8

8 comments from 52 reviews

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Service

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4.0

58 comments from 134 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Adam kept me informed at every stage video to show my the progress of build. Could not have asked for more"

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5.0

"James Harris was fantastic to work with, extremely personable, very helpful and the communication was perfect.I will recommend him highly to friends and family and will work with him in the future."

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5.0

"Raza Khan did a great job - looked after us very well"

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5.0

"They were all so helpful and nice not just James the sales person but all the back up team in particular Cath."

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4.0

"Was not made aware that the was an early settlement fee until I spoke with BMW financial services to settle the remaining balance of the car."

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4.6

"Only slight downside was we had to wait around a bit to see our salesman due to him being too busy."

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1.9

"The delivery date was not as I was first told being somewhat longer than expected."

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3.2

"It was unfortunate I was billed £500 for an extra I did not want."

Click here for sales overview page.

Service
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4.0

"The car was advised as ready late in the day more notice for collection would have been better. The staff are very friendly and helpfull."

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4.0

"They handled it very well."

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3.0

"When I received the text to say the vehicle was ready, I went to pick it up and had to wait a while for it."

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4.5

"The service was very good."

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3.5

"the settings on the drivers seat had been changed all of them and the steering coloumn had been altered."

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3.0

"I went to have break pads fitted, as I was having this work completed while I waited I feel that it would have been beneficial for regular updates on progress as I was initially told 90 minutes and it was over 120 minutes."

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5.0

"Bernie and Mike were very delightful, they make a difference to dealership."

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4.5

"it was pretty good."

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1.0

"The staff were not helpful."

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5.0

"Michael gave excellent service."

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3.0

"I was happy with it. However there were two issues I mentioned on the service follow up call. I was promised a call back which I have not yet received. The automatic door locks which activate when you start to drive were working before the service. t"

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4.0

"Happy with the service I received."

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1.0

"Why has CooperThames ditton moved their most experienced service person Shirin Shar to Mini. Shirin is the ultimate service person I have met across BMW, Porsche and Range Rover. If Shirin is not back I am likely to move away from BMW in the future."

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4.0

"I feel the work could have been carried out in a more timely manner."

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2.0

"The wrong part was ordered"

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4.5

"Overall quality of service was very good, my only complaint is that I had to return the following day yo collect the car as the work was not completed on the day I took it in."

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4.5

"they are very effieicent . they are expensive."

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5.0

"They are very friendly and helpful. They kept me informed and its a pleasure to visit."

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2.0

"Had to wait a long time to get booked in because of issues with the availability of courtesy cars."

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4.0

"When they cleaned the car; they used air freshener which irritated my eyes and nose."

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3.0

"It took 2 hours on previous visits it has 30 minutes."

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3.5

"The service was good but the dealership didn't give me a lift from the station so I had to call them."

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5.0

"The service was very good."

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4.9

"they picked it up and returned it. great service,."

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4.5

"They were excellent courteous and professional."

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5.0

"they are very good."

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2.0

"it took a long time to complete the service nearly three hours instead of the ninety minutes advised."

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4.0

"Perfectly satisfied."

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2.5

"they did not seem to listen to what i was saying about the noise getting louder and louder. They needed to investigate the cause further ."

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5.0

"Very efficient and kept me well updated throughout."

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2.0

"Even though I had Emergency BMW Service attending to the leak, I was told by the mechanics at Cooper Thames Ditton after they had a car for over 6 hours that there was nothing wrong. Incompetence which has resulted in the car having to be kept overni"

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4.0

"they were fine."

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4.0

"I was disappointed to be told that I would have to pay £55 to fit new front windscreen wipers. I was told that it was needed for my car to pass an MOT which is fair enough, but it would have been nice to have been told this before the final bill."

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5.0

"Chris Lindsay was veryhelpful and went out of his way to assist me."

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5.0

"I had the collect and drop off service on this occassion."

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4.0

"They didnt call to say when my car was ready."

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2.0

"A request for a quote for a replacement trim to a wheel arch was a complete farce. I asked for the quote on 4 separate occasions up to the day of the service and I still didn't have in 8 days after the service. It got worse."

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5.0

"The service was very good."

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4.0

"A couple of members of staff have made some comments that I was not happy with."

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4.0

"Black marks left on the cream leather by the hoover, not the best way to present a car! Service personnel cleaned it very quickly but checks should be put in place to ensure cleaning equipment is clean itself or seats are protected during process."

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3.0

"It took alot of effect to book the appointment with the dealer as they didn't return my calls."

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4.0

"I was also getting a rear light circuit failure this was all very well done and with explanation of possible causes."

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4.0

"Happy with the service but the service took longer than expected, so I missed out on the valet."

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2.0

"The response regarding the warranty claim and they didn't keep me informed."

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3.0

"They left scratches above the wheel arch when they either recovered the vehicle or carried work out, either way they weren┬┐t there before it went into the dealership."

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5.0

"Helpful and friendly."

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4.0

"Very friendly and helpful, completed the work on the second attempt."

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4.0

"Had to make two trips for the work to be completed."

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2.0

"there was no call back to say it was ready for collection and when i went down it was locked up in the service bay and not in the parking compound as he had been advised it was. The customer was unable to pick up the vehicle and had to go back the n"

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5.0

"I was looked after very well and the staff we're professional and friendly"

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2.0

"A very long day, I arrived at 9.30 am and left at 16.30."

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2.0

"My 645 was booked in just to have the screen washers flushed through and checked but I didn't check them on collection as the car had been newly washed; the next day on a longish journey I found them not working."

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4.0

"The staff were exceptionally helpful, nice to deal with and kept us informed."

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3.0

"Firstly, let me say up front that Bernard Smyth was excellent. My issues are around the telephony (terrible) and the fact that the person I dropped the car off with (not Berni) didn't note that I wanted a leaking screen washer pipe investigated."

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2.0

"2 visits this year 14th April Service £596 and 2nd visit 2nd July brakes £775, I was told first visit that rear brakes were being done, obviously not, then both fitted and no prior notice. It's also had new rear tyres £420 as they wore on the inside"

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4.0

"Good service."

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5.0

"They were very good."

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4.5

"The staff were very helpful."

Click here for service overview page.

Cooper Thames Ditton
BMW Service

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