Motor Industry Codes of Practice

Motor Industry Code of Practice for New Cars

BMW UK subscribes to the Office of Fair Trading Approved Motor Industry Code of Practice for New Cars and as such we are confirming promises made in the provision of new cars and the cover provided by our manufacturer's warranty. This consumer code sets out standards which we comply with regarding:

  • Advertising
  • New Cars sales
  • Car Manufacturer's Warranties
  • Availability of replacement parts
  • Complaints Handling

Motor Industry Codes of Practice - New Car

The Motor Codes Advisory and Conciliation Service will offer free impartial advice, for further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.

Motor Industry Code of Practice for Service and Repair

Our approved dealers and repairers are committed to an open, transparent and fair way of doing business. All garages that subscribe to the Code have committed to:

  • honest and fair services
  • open and transparent pricing
  • completing work as agreed
  • invoices that match quoted prices
  • competent and conscientious staff
  • a straightforward, swift complaints procedure

Motor Industry Codes of Practice - Service Repair

The Motor Codes Advisory and Conciliation Service will offer free impartial advice, for further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.


Cooper Thames Ditton
BMW Service

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