Very pleasant very helpful staff, they could not have been more than.
They couldn't find the problem, which was disappointing.
Friendly service,lovely to sit & work for 90 minutes with coffee & wifi thrown in.A minor quibble was the slightly half-hearted clean of the car. Was it supposed to be washed? If a clean was included, then it could have been better. If not,my mistake
I experienced some frustration with the dealership not having 'Out of Office' replies on their e-mail server. This led to me neither receiving a reply to my messages or even an explanation to the delay.
Excellent service from beginning to end and incredibably courteous.
This was a fault fix - noise from gear box
Really good service.
Inconsistent guidance on the need for new brake pads. 6 months ago Sunningdale BMW identified there was a problem with the sensors on the pads and promised to call me back to arrange a repair under warranty but never did. 10 months ago Thames Dutton.
despite using online service car wasn't booked in, although it was kept and work done. Telephoned and given incorrect price and then price given once work done was double that quoted. This was eventually sorted out with the manager.
They were excellent.
Very pleased with the service.
Very good service.
The service book information wasn't taken seriously enough by the service person who was dealing with me on the day. He simply told me to order one service book from their art department without any further information. He could have saved me a trip.
The service was very good.
When I picked up my car, valeting was not to standard I expect from BMW having parted with £1500 for service and repairs. Looked like rush job - dust on dashboard & gear shift plus dirty, oily fingermarks all over the drivers door pull.
The staff were very friendly.
- I was kept waiting in the morning when delivering the car, and evening when collecting.- I was surprised that my car did not appear to be valeted- I was also suprised that the earliest available service date was 3 weeks after telephoning to book
They were all very lovelly and helpful.
Very professional and friendly
Overall very satisfied with the experience, only the price that prevents me from scoring it higher
As normal a very very high standard of service fromthames ditton service team - top people
There was a red a light on that was not there before.
It took a long time to get a courtesy car.
Very happy with the experience.
There was a delay in the return of my vehicle due to it having to wait for it to be valeted.
Having brought the car in at 9.30, not for the first time the work was not commenced until late in the afternoon. There really does need to be a better a rota of work undertaken. Eg. A car taken in by a certain time am should available by lunchtime.
Professional centre. The waiting area was very nice. I would have preferred paperwork confirming the work carried out.
My car was unexpectedly kept at the cooper Thames BMW Garage for a few days due to problem found after warrenty check. Cooper Thames were unable to offer me a lift to be dropped back to my home, and was only offered a lift to the train station.
The car was not cleaned inside, there was some marks on the seats.
Mr Day was very good
The service was very good.
Paul Weir's approach to the sale engendered trust from the outset. Very straightforward and no flannel.
I don't like the fact that, both on drop off and pick up, I'm made to wait for somebody to be available to check me/the car in and out.For standard service I'd prefer to just drop keys off (and deal with any pre-questions beforehand by email)
there could be less forms to fill in in the purchasing process
very good service.