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ABOUT COOPER THAMES DITTON.

Find out more about what we do and our team.

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Meet the team

Craig Gallacher

Head Of Business

Enzo Mussachio

Sales Manager

Jerry Gravell

Used Car Manager

Adam Basheer

Transaction Manager

Carlos Aguier

Transaction Manager

Ian Frith

Aftersales Manager

Robert Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Appalling service and advice, by John Young. Resulting in my car being returned in a dangerous state and the brake caliper locked up throwing me across the M25, after being told it shouldn't be a problem and the steering wobble was due to tyres.

Service

Two faults were flagged to be checked during a diagnostic check - engine fault light & rear sensor. Latter was working but after service wasn't. Fault light still malfunctions Still waiting for reply to two emails sent last Friday and this Wednesday.

Service

Extremely satisfied as a complex procedure completed on a 17 year old E39 owned since new.p

Service

You completed the complimentary service and MOT in 3 hours which spared me the trouble of renting a car and driving back to Wimbledon and then returning to Thames Ditton!

Service

I am treated extremely well at Thames Ditton and the staff work exceptionally hard to please me. i have a long standing good relationship with staff at Thames Ditton from reception, through to sales and service.

Service

Very smooth process throughout and client focused to address mine and my wife's needs and concerns. This was made possible especially by Bhoopinder Chodha (also known as Ron) who offered very useful advice and guidance. So, thank you once again, Ron.

Service

I got the appointment when I wanted it and left my car to pick up later

Service

Well received and everything organised dropping the car back at home on the day was a service that day that really helped with other plans

Service

Dropped off car and was giving courtesy car to get home , no hassles

Service

Few hick-ups at the start of the process for ordering the car as I was forced into a part time position for six months, made a deposit during this time but was pushed a little into purchasing the car quickly before having financial means.

Service

Warned of long delays in servicing but, in the event, were able to complete the job very quickly. So far as a layman can tell the job was very well done.

Service

The first time I drove my car after it's first service it broke down.

Service

Excellent service by someone who understood my needs

Service

They had my car for a week (this was no problem). However, they did not keep up to date as to the progress. Apart from once, phone calls, when I left a message, were not returned.

Service

The member of staff I dealt with was extemely pleasant

Service

Good service, attentive, nothing to comment on

Service

Helpful and considerate.

Service

Was quick and helpful but car valet was poorly done when compared to cobham

Service

As usual great service from a great team

Service

I am always welcomed by someone on reception when I walk in, the service is always explained in detail and Bernie who invariably looks after me is very passionate about BMW

Service

Car delivered 09.15. I made it very clear that I needed it back no later than 4pm, latest. Despite me having to chase and find out what was going on, I did not get my car back until nearly 4.30. This caused me no end of logistic problems.

Service

The service from Ian the service Manager and John the engineer that looked after my car were both efficient and friendly

Service

Generally everything was very good, only negative was that I had to wait about 20 mins beyond my appointment time to book in my car..

Service

.

Service

i have found my experience of thames ditton to be disappointing given its taken 4 visits to get some external window trim replaced under warranty however on the last time i cannot fault Bernie for going the extra mile to collect and drop off the car.

Service

Because I was told my car would have a valet so I deliberately didnt get it cleaned. It was definitely NOT given a valet. Maybe a hose down. Also when i got the car i was told my alloys would be given a silver coating?? This has never been done.

Service

Car had one fault - Battery on key fob needed changing. When I picked it up still had the same fault. Car was dropped first thing at 0800 but not worked on until late afternoon and so they did not have enough time to rectify fault during oil service.

Service

I was in trouble with nail in run flat tyre on a Saturday morning and the way the matter was dealt with by service dept by Dave Stewart was excellent.

Service

Efficient & friendly. Clear explanations

Service

Service was excellent apart from not receiving the notification that the part had arrived as promised.

Service

Very efficient

Service

Price given for repairs was three times over the actual price, pulled out of buying new carReally not good, my car returned in worse condition than when delivered for repair

Service

No problems and good comunications.

Service

No hitches, quick, polite.

Service

Very helpful and efficient staff.

Service

Everything was done as expected and kept informed of progress throughout. Car came back neat and tidy.

Service

Efficient friendly knowledgeable staff and sevice technicians.

Service

Needed tyre change, it was done immediately, however, first time around, BMW didn't realise there was a nail in my tyre and the tyre deflated even more. Also, forgot to order tyre first time round. But when called back, it was done by next day.

Service

Receptionists were helpful other staff not so great and quite brusque

Service

Completed on time and non functioning windscreen washers solved at reasonable cost

Service

Hardly any waiting-about. Everyone polite and helpful

Service

The booking system is brilliant - much improved and efficient. The service itself was also very good. The only let-down was the front desk / reception female younger staff member who was rude and unprofessional.

Service

All fine apart from waiting times on delivery and collection

Service

I have been away since the MOT/service etc. on my car. There are someissues to be sorted out before I am able to give a better answer.

Service

I was dealt with courteously and in an efficient manner.

Service

Offside wing mirror not operational on reverse but operational before service.

Service

The service went to plan, everything seems good to me. I have since noticed that the MOT service light has activated even though this was performed which means I will need to make another visit specifically for this purpose.

Service

Was kept fully up to date . Went the extra mile when I raised a query to correct an error

Service

Car service was carried quickly and efficiently. However the service book was not updated or signed. I even asked before leaving and was assured that it had been updated. Thankfully I checked before leaving the forecourt.

Service

Shirin is as always a very friendly and helpful person, he is very welcoming and all ways goes out of his way to make sure the experience at Thames Ditton is top notch.

Service

Very effecient

Service

The whole experience was very professional and efficient

Service

John was very good from the moment the car was booked, and subsequently keeping me advised in real time of the repair process to completion. Work was completed to time/ expectation set.

Service

My big gripe was the very high labour cost for the change of two lightbulbs!!!

Service

no reply to my letter or my concerns

Service

The car was ready when promised and the cost was fair.

Service

always great service at thames ditton...they know how to look after the customers

Service

Bernie was fantastic.

Service

It was good and efficient

Service

The process went smoothly and staff was extra polite

Service

It was easy, I was well informed, and the showroom is a nice place to while away an hour working whilst my car was being serviced.

Service

Bit of a delay when dropping the car off but everything else fine. Especially impressed with the video clip sent through showing the tyres. Courtesy call the day before was a nice touch.

Service

There was a dispute between whether or not my vehicle would be delivered back to me or whether or not I was collecting my vehicle. John in the service department was rude and unhelpful.

Service

Disappointed with 2 aspects. 1St was that I took my car in at 3pm the day before it was due so that it would be fixed early. 2nd) I wanted the windscreen washers fixed as well as the car serviced, but they forgot about fixing washers. Car ready 6pm

Service

The problem isn't resolved, the service agent quoted a price on the phone £200 less than the final bill and doesn't respond to phone calls or text messages.

Service

The service at BMW is fantastic, from the greeting at reception, the hot drink and the customer satisfaction based on all attributes of the staff.

Service

Short Wait Time. Work was done efficiently

Service

Excellent reception and updates from Mr. John Young

Service

No response

Service

From the booking through to collection of my car from the dealership I received fabulous service , nothing was to much for anyone connected with my car ! Fabulous service

Service

In general the front desk and the person who deal with the service of my car were friendly and courteous.

Service

An excellent and friendly service all round. As usual. 5 star

Service

the car service itself, and the exemplary treatment afforded me by the reception engineer, Shirin Sham were excellent. I had brought my car in 45 minutes late, and this was entirely my fault. Shirin handled this very well.

Service

Efficient and flexible staff.

Service

The Service Manager, Bernard Smyth, was exemplary in his attending to my concerns and explained exactly what work was being carried out.

Service

Very courteous staff. Car ready when promised.

Service

Service personnel were extremely helpful, particularly Mr. Shirin Shah, and task were completed perfectly.

Service

Very prompt upon arrival and very speedy service.

Service

I couldn't fault the service i received from the moment i dropped my car off to the moment i collected it , the advisor was courteous, knowledgeable and happy to help.

Service

I expect this level of service and I always receive it

Service

The issue was resolved on the spot by the service team despite initial indications while in transit on a recovery vehicle stating this could not be done, and the service team closing at 12.

Service

Service advisor who served me

Service

all good as usual

Service

Although it took over 5 months to resolve the issue on my car; I am very happy with the way Shirin (service manager) managed the resolution from start to finish, keeping me informed of when parts were in order and when they would be made available.

Service

All arrangements went to plan.

Service

Coopers have hopefully found out why the battery on my X1 kept losing power, they replaced the siren alarm unit which was causing a battery drain. The reason I gave only 3 stars is that this fault has been going on since early 2014 without correction

Service

The service advisor Shirin was very accommodating when I was running late due to traffic and the team slotted me in as I had a small baby with me. The car was valeted and sorted perfectly

Service

Service was "while you wait". Good service, nice environment, nice coffee.

Service

Good knowledge by the staff and especially Berni Symth. The courtesy car was of a good standard and i now may consider buying one for my wife.

Service

Prompt, courteous, excellent communication.

Service

Friendly, professional, and exude competence.

Service

Personal greeting. All done to time. Car cleaned inside and out.

Service

Everything from first contact through to delivery of car after completion was smoothly managed, with excellent and non-intrusive texts keeping me up to date with what was happening. Car returned beautifully cleaned as well.

Service

Good advice and communication through out. Took Nick the salesman up on his offer to try and match any other price we received which he did match.

Sales

They attended to all the queries we had

Sales

Excellent service all round . Tom made the whole process incredibly easy

Sales

Adam was extremely helpful and no questions left unanswered. A fantastic purchase experience and would definitely recommend Coopers BMW.

Sales

All aspects of customer service excellent - from understanding our needs, helping to choose the car specification, negotiating price, pre-delivery communication and hand over.

Sales

Thomas Godfrey the sales person was fully engaged with us throughout the process.Well done !!!

Sales

friendly, knowledgeable staff who were keen to help

Sales

The team provided a first rate service. David Franklin, in particular, was excellent.

Sales

I think I received a reasonable deal trading in my BMW for a new Active Tourer.Sales consultant very helpful.

Sales

I have used coopers for last 6 cars service always the best . Wish every thing else in live could be so pleasent .

Sales

Cooper Thames Ditton went the extra mile in terms of sales. I nearly purchased from another dealer but the determined and excellent service made me want to give my business to Coopers TD.

Sales

my sales exec steven chambers was extremely professional, knowledgeable and approachable . i had intended to buy a min from cooper mini i and walked out of cooper bmw owning a 1 series

Sales

Malcolm my sales rep made the entire process fantastic. This is my first BMW and I bought the m2 blind. He continually kept me up to date with information as and when it was released.

Sales

Sales guy was good through out the process. Handover for demo was a little diapoining, felt like we have sold you a car...now for the next sale.small scratch on the bumper (that was repaired with no fuss later in the week). Compare.

Sales

It was a good experience overall. The promotion at dealer prompted us to have bought the new car, even higher spec than what planned. The agent was nice & open giving us the best deal (if it actually really was!). The timing held was't good though.

Sales

The BMW centre staff were great. Great service and very informative. All round good guys.

Sales

Gt service

Sales

We were let down badly by Mini Thames Ditton who failed to deliver a new car when promised on May 2nd. Malcolm Critchley at BMW Cooper Thames Ditton found us a great new car and express shipped to us so I could drive it to an urgent business trip.

Sales

Alex masters (sales rep) was excellent in his customer service, providing clear concise information at every stage and was the determining factor in buying the car from that garage! I hope this gets passed onto him and he gets recognised.

Sales

Excellent staff-always polite and interested in what you really want! Showroom very clean, tidy and organised.

Sales

James went out of his way to get the correct spec for us. Exemplary service. Handover from Tom friendly and thorough.

Sales

The salesman was excellent and very helpful

Sales

Staff were friendly and helpful and exceeded my expectations.

Sales

Great welcome and always a very professional experience. Like the approach to customers and very happy with our sales manager Malcolm Critchley.

Sales

I was able to order this at half the required deposit as I did not have the complete funds at the time. The car was made and delivered earlier than expected and the deals were very flexible, allowing me to manage the purchase effectively to my needs.