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The service at BMW is fantastic, from the greeting at reception, the hot drink and the customer satisfaction based on all attributes of the staff.
Excellent reception and updates from Mr. John Young
Short Wait Time. Work was done efficiently
From the booking through to collection of my car from the dealership I received fabulous service , nothing was to much for anyone connected with my car ! Fabulous service
In general the front desk and the person who deal with the service of my car were friendly and courteous.
An excellent and friendly service all round. As usual. 5 star
the car service itself, and the exemplary treatment afforded me by the reception engineer, Shirin Sham were excellent. I had brought my car in 45 minutes late, and this was entirely my fault. Shirin handled this very well.
The Service Manager, Bernard Smyth, was exemplary in his attending to my concerns and explained exactly what work was being carried out.
Efficient and flexible staff.
Very courteous staff. Car ready when promised.
Very prompt upon arrival and very speedy service.
Service personnel were extremely helpful, particularly Mr. Shirin Shah, and task were completed perfectly.
I couldn't fault the service i received from the moment i dropped my car off to the moment i collected it , the advisor was courteous, knowledgeable and happy to help.
I expect this level of service and I always receive it
The issue was resolved on the spot by the service team despite initial indications while in transit on a recovery vehicle stating this could not be done, and the service team closing at 12.
all good as usual
Service advisor who served me
Although it took over 5 months to resolve the issue on my car; I am very happy with the way Shirin (service manager) managed the resolution from start to finish, keeping me informed of when parts were in order and when they would be made available.
All arrangements went to plan.
Service was "while you wait". Good service, nice environment, nice coffee.
The service advisor Shirin was very accommodating when I was running late due to traffic and the team slotted me in as I had a small baby with me. The car was valeted and sorted perfectly
Good knowledge by the staff and especially Berni Symth. The courtesy car was of a good standard and i now may consider buying one for my wife.
Coopers have hopefully found out why the battery on my X1 kept losing power, they replaced the siren alarm unit which was causing a battery drain. The reason I gave only 3 stars is that this fault has been going on since early 2014 without correction
Prompt, courteous, excellent communication.
Friendly, professional, and exude competence.
Everything from first contact through to delivery of car after completion was smoothly managed, with excellent and non-intrusive texts keeping me up to date with what was happening. Car returned beautifully cleaned as well.
Personal greeting. All done to time. Car cleaned inside and out.
First class service as always at Cooper Thames Ditton.
Some came collected the car and returned it after its service and MOT, that is what I call service.
I think because they were in hurry to finish off car it was rather dirty inside when it was returned. I reported it to Mr Stevens who was always very helpful and he offered me a free valet which unfortunately I was not able to accept
the work was carried out as specified and well within the time allowed
Everything was completed. Good advice on what should be done. Paul Johnson was very helpful.
The service from your staff was very good, there was just a bit of a wait to see someone
The staff were courteous, helpful and carried out their role expertly.
Cooper Thames Ditton unable to resolve fault, car returned, smudges to the light coloured leather.
Efficient friendly service
Great staff very helpful
At the end of the service I was given a list of tasks/checks done on my car.This is a false impression!!!
Great communication. Fast turn around. Not as expensive as everyone said!! And the extras...topping up my coolant and screen wash and valleting. Thanks Berni!!
I was completely satisfied because all the necassary work was carried out hassle free, and I get dropped off and picked up at the station which was useful.
Good communication throughout. Car performing much better following visit
Shirin always gives great service and is an asset to the company
Job done, no quibbles or complications
Excellent customer service, but very expensive for a minor/first service.
The people were all very efficient and polite. I was kept waiting a fair while.
The persin who attended me was polite
I couldn't have expected - or received - better service
I was immersed with the professional and friendly manner in which I was looked after.
Because the service representative kept me informed at all points re the status of my car and work progress.
Staff helpful and a nice environment
Work took 3 days to complete which seemed a long time for a pre-booked appointment
attended to immediately upon arrival. Work done as specified. Car valeted and finished on time. staff pleasant and attentive.
The service visit failed to resolve the issue, the matter was referred to BMW for guidance, and to date no reply or feedback has been received.
Good service. Pleasant staff. Did what they promised.
All went smoothly.
All went smoothly, appreciated car being delivered home - very helpful.
Work done on time
Did everything I asked and at a fair price
Everything went smoothly and Shirin was very helpful in getting the car returned to us quickly even though there was no prior arrangement for a fast track service.The text message with the video on the health check was very useful and a good idea!
The member of staff I was dealt with was polite and kept me informed, the rest of the staff never acknowledged me or just looked at me with not even a smile. I felt I was being looked down on...
thought 2 staff members who I dealt with were on the ball at all time namely Sharin & P.Johnson
Amazing service customer care very good
This dealership is worth its 5star rating from me because from the first point of contact ( Bernie in reception) is very professional, He takes away any doubts that you may have with the upcoming service work and deals with it in a first class way.
Eficient service provided from picking car up to dropping off
minor problem dealt with speedily and efficiently with addition of car being cleaned
I thought the overall service was poor. I will be looking for a different service centre for future service of my car.
Home collection and delivery went smoothly. Kept up to date with progress on service. Car returned clean except Windows which were smeared all around with water. A pity as everything else was perfect.
Prompt courteous service
All very polite and efficient
Unsatisfactory waits at service reception at both car drop-off and collection.Hard to understand how increase in servicing costs over around 3 years can be justified where price has increased by around 60%. Service book in the car not stamped
Personable service, feel like a valued customer. A lift to the train station was an unexpected extra, which was lovely to have and saved me the 20 mins walk to the station.
Excellent staff-always polite and interested in what you really want! Showroom very clean, tidy and organised.
James went out of his way to get the correct spec for us. Exemplary service. Handover from Tom friendly and thorough.
The salesman was excellent and very helpful
Staff were friendly and helpful and exceeded my expectations.
Great welcome and always a very professional experience. Like the approach to customers and very happy with our sales manager Malcolm Critchley.
I was able to order this at half the required deposit as I did not have the complete funds at the time. The car was made and delivered earlier than expected and the deals were very flexible, allowing me to manage the purchase effectively to my needs.
The service overall was excellent across the board. Warm, friendly and efficient.
From the moment you walk in the door and are greeted by reception the customer comes first.
excellent customer service and attention to detail.
The Sales staff (Alex and Alan) were very friendly and helpful
I went to three dealerships. Thames Ditton didn't do the hard sell. I would not buy from Watford. Although their servicing team is great.
Cooper Thames Ditton were brilliant, receptive to our needs and kept us fully informed of delivery or our X5. I went to this branch as I was not satisfied with the service I was getting at Cooper Croydon. Best sales experience from BMW I have had
efficient and flexible
Friendly staff, very good sales man, Paul Weir, locality and previous experience.
The person who sold us the car was great, however I wanted to do miles in my whip with a sunroof and couldn't get the car with the roof.
Consistently fantastic service from the sales and other staff. I have and will buy from them again.
Good supportive selling, not hard sell. Listened and gave advice. Vehicle fully explained on collection and I was kept up to date on my order
The guy we bought car from was great. However we have no sat nav code still a couple of weeks later. This is really annoying at Easter break when we are driving miles.
Paul Weir was excellent, there were some issues where phone calls were not returned and a follow up not given
I was very satisfied with the service I received at the BMW centre in Thames Ditton My only disappointment was that the tax date for my new car was incorrectly set by the DVLA, meaning I was unable to take delivery on the agreed date.
Very helpful sales staff.
Sales staff made time to go though in detail our requirements
Friendly service and detailed explanations
When purchasing my car, I was meant to get a call from "Haytham" the man who served me at the show room to follow up and see if I wanted the car to be coated with the paint protection, this did not happen. also, waiting over a week for a call back.
All of the staff, especially our main point of contact Haytham Ibrahim, provided excellent personal customer service, knowledge and professionalism.
Prompt, efficient, friendly advice.
Very help full and excellent service we received
We were very satisfied with the service thought our purchase. Nick Dey was particularly informative during the process.
Everything went smoothly and on time
Fantastic service and communication
I have purchased several BMW's from Malcolm Critchley of Cooper Thames Ditton. He is knowledgeable about the product, easy to get on with and we had a constructive and realistic conversation on the price. He is also very passionate about BMW.
Attentive service, care was taken to establish what i wanted and needed, and there was good contact and follow-up: and i eventually got the car I wanted.
Chris Bishop was a pleasure to deal with from beginning to end. Very pleased with that.But you need to know that your Cobham branch is a disaster. I tried to deal with them but they completely failed so I had to switch to Thames Ditton.
All the staff are so helpful. When we picked up our new car we were so happy with the whole experience and they made it a very special day for us.