No news found with your current search criteria.
Left my car on 25th Aug for service & MOT (exp.31Aug).Told on 30Aug, MOT done, on 31st told that it failed, and tyres need to be replaced, and I can pick it up to change if i want to.Tyres changed without approval and penalised with an inflated bill
Communication with clients-zero!!!
The service department seemed to be in some disarray. On Day 1 we discussed and agreed what needed to be done and I asked to be telephoned with any issues. Instead I received an email and no calls. This caused delay to agreeing further works.
The car was fixed as expected and all staff were helpful and polite. However the reason for the need to bring the car into BMW was caused by poor previous service
Bad experience, lack of communication, issue wasn't resolved the first time, left stranded as a result, completely dismissive.
I rang three times to talk to the Service representative ( Chris) . On each occasion I left my name for him to call back which he never did. Eventually I rang a fourth time and I was given the excuse that there had been two Mr. Wheelers calling !!
It is the third time lucky. I booked an appointment in June had confirmation but when I arrived at Cooper Thames Ditton I was told there was no booking for me. this time I told them to check my light because there was fault message. Was n't done.
Communication was not very clear in why the work needed to be done to the car. The reasons as to why the works were required changed throughout the day.
I couldn't arrange a service for 3 weeks; the lead times are getting ridiculous. When I did turn up on Saturday morning I was kept waiting for 20 minutes just to hand my car over.
Brake system fault not solved. Not communicated to me by service team. 2-3 days later fault reappeared & very annoyed is I called 4 times over a week & left 4 messages & no one called back. In end visited garage to speak to someone. Still unresolved
i bought 3 new cars and had mine / wifes cars serviced by you over 25 years.it took 15 mins to book my car for an MOT as they couldnt find me on system. although booked for an early MOT no one rang , i had to ring and finally got car next day
My car was booked in for an MOT and a Warranty Check. I was advised it would take 2 1/2 hours. I arrived at 8.00 . 4 1/2 hours later I asked what had happened to my car and the Service advisor did not know. It took 1 1/2 days
Car booked for first pick up, agreed around 8.30am but no later 10am.10am still no-one arrived. Informed there was a hold up due to traffic. However, if pick up was first on list traffic would not have caused 2hr delay when picked up at 10.30am
Splendid service all round.
Great Service from start to finish. Quick and hassle free. I was offered a lift to work when leaving the car for its service. Had a chat with one of the sales people for future buy. Everyone very polite and professional.
All went smoothly, despite my personal later travel plans with work
Service was excellent. The reason I did not give 5 stars was that there was around a 15 min wait to see a service manager to hand my keys in.
There was good response at every level.
They did what they said they would and kept me informed at all times.
Always excellent service friendly staff
Car under new warranty was brought in to BMW to solve a rattling problem for 4 doors. The rattling was solved but at what cost? My aluminium door handles are dented. The M-style under door panels are replaced by a smaller version which I do not like
Completely satisfied with the work but a bit of a delay waiting in reception
Original service booking was re-scheduled at short notice. Work not completed on time and was carried over. When I came to pay (£1,400) and collect the car, I had to wait for more than an hour; eventually able to drive off after an hour and a half.
1 I waited for over 1/2 hour on check in2 my service was not completed on the day because they has to do a retrofit first3 nobody had informed me on retro-fit4 I found out when I called to check5 I had to bring car back 2 days later for service
Didn't follow instruction
I have been waiting for over an hour before I could seen anyone , and the next day when I tried to pick up my car and again I have wait another hour , also they gave me the wrong key and another extra half and hour for cleaning the car!
would have been outstanding but I dropped my car a day before and when I arrived the next day (5pm) the car was still on the ramp.should have been looked at first. Also why do i not receive a top up oil,A must with any performance car. Porsche do it
Over 45 minutes to check in when I arived, no phone call back at the end of the day when I tried to find out if the car was ready, this was promissed but never happenned. The one chap on duty was doing a fine job but was totally over loaded.
There is always room for improvement!
Failed to reply to my request to check brakes or make any reference to how is the car, experience, any other issues. Felt like it was just do the service and take the money - not reflective of my 1st service for an expensive car!
I was able to get my first choice of date for service, reception from staff was first rate. Slight delay in collecting vehicle as final paper work not completed on my arrival.
Communication a little lacking. When I rang up to ask for some clarification the person on reception had never heard of the service consultant (his first day). She said she'd get him to ring me back. He didn't.
Shrin Shah who was my services adviser has now left Coopers. I am extremely disappointed in the company's lack of management skills to be able to retain it's staff team Shrin was a excellent service provider.
The problem was rectified as I asked.
Too much time was taken for the service. The car was not even washed for me after the service. Not happy at all.
The help with my problem by the service interface was very good.I find the staff answering the phone, too stuffy and a bit condescending. Not the image you want l suspect.
Outstanding service and everyone has a joke with me as they all know me
Very long waits and not very inspiring Customer Service
One job on the mini was missed off
Excellent service from Shirin expediting the car through it's service and keeping me informed.
i got my car back from a service and i got a scratch in the front bumper. the service team are dishonest bunch. had to rebook twice also because of loaner car issue
Everything seemed to go to plan. Only slight problem was the drivers floor mat needs replacement and you stated that it would take a long time before it was available.
The service etc was good, but the car washing needs improving particularly in respect of cleaning the wheels.
Service was efficient and completely customer orientated.
Everything was done well and ahead of time
It was perfect other than having to drive my car into the dealership as no one confirmed the collection
The ebtire process was extremely smooth, the price was very competitive, and Shirin made sure I was updated throughout the time my car was at their site.
All my expectations were met in terms of service and costs.
The service wasn't logged on the car. My tyre valves were not checked properly It took 6 weeks to get a appointment
No complaints and went exactly as I expected. Took some time to find a parking space which was the only drawback.
Rang 3 times after video report at 2.30pm (3.30pm, 4.30pm (& sent email) 5pm) & left messages regarding sensor issue.Got through on 4th as asked to speak to GM.Was promised a call back that evening re additional noise issue on deceleration. No call.
Absolutely horrific. Poor communication, false deadlines when car will be ready. Had to attend in person and speak to manager. Upon collection and taken home, noticed a scratch. This was my first service and dreading the next one.
Had to drop the car off the day before - and they were able to do it within 3 hours a day early!
Extremely satisfied as a complex procedure completed on a 17 year old E39 owned since new.p
Two faults were flagged to be checked during a diagnostic check - engine fault light & rear sensor. Latter was working but after service wasn't. Fault light still malfunctions Still waiting for reply to two emails sent last Friday and this Wednesday.
Appalling service and advice, by John Young. Resulting in my car being returned in a dangerous state and the brake caliper locked up throwing me across the M25, after being told it shouldn't be a problem and the steering wobble was due to tyres.
I am treated extremely well at Thames Ditton and the staff work exceptionally hard to please me. i have a long standing good relationship with staff at Thames Ditton from reception, through to sales and service.
Very smooth process throughout and client focused to address mine and my wife's needs and concerns. This was made possible especially by Bhoopinder Chodha (also known as Ron) who offered very useful advice and guidance. So, thank you once again, Ron.
Dropped off car and was giving courtesy car to get home , no hassles
You completed the complimentary service and MOT in 3 hours which spared me the trouble of renting a car and driving back to Wimbledon and then returning to Thames Ditton!
I got the appointment when I wanted it and left my car to pick up later
Well received and everything organised dropping the car back at home on the day was a service that day that really helped with other plans
The first time I drove my car after it's first service it broke down.
Excellent service by someone who understood my needs
Warned of long delays in servicing but, in the event, were able to complete the job very quickly. So far as a layman can tell the job was very well done.
Few hick-ups at the start of the process for ordering the car as I was forced into a part time position for six months, made a deposit during this time but was pushed a little into purchasing the car quickly before having financial means.
They had my car for a week (this was no problem). However, they did not keep up to date as to the progress. Apart from once, phone calls, when I left a message, were not returned.
The member of staff I dealt with was extemely pleasant
Good service, attentive, nothing to comment on
Helpful and considerate.
Was quick and helpful but car valet was poorly done when compared to cobham
As usual great service from a great team
Adam Basheer who was extremely helpful throughout; from helping me choose the right model/features for me and keeping me informed at every step. The handover with Adam Shelton was also first rate with a follow-up call to make sure all ok.
service was very good . The staff were very helpful and accommodating
Tom and adam were very helpful
The whole process went smoothly
From us arriving at the snow room our young man was so enthusiastic for us at getting our 1st ever brand new car. The dealership treated us like royalty. This will go down as one of simply the best day of our lives.
Professionalism and understanding of the costumer
The sales team (particularly Paul Weir) were extremely helpful and proactive in finding us the right car and working through the purchase process, which was complicated by the fact that we are returning expats.
All very efficient and friendly
I was extremely well received and did not feel any pressure to buy.I was given multiple choices with the choice to test drive the differen models.The option of selling and then buying was very tempting and reasonable.The sales man was first class.
Haitham was completely committed to answering all our questions, making sure that the car was specified correctly, follow-up meetings, comprehensive handover and giving us access to a Genius after the sale had taken place.
Very efficient service by the sales consultant Nick Dey
Good advice and communication through out. Took Nick the salesman up on his offer to try and match any other price we received which he did match.
They attended to all the queries we had
All aspects of customer service excellent - from understanding our needs, helping to choose the car specification, negotiating price, pre-delivery communication and hand over.
Excellent service all round . Tom made the whole process incredibly easy
Thomas Godfrey the sales person was fully engaged with us throughout the process.Well done !!!
Adam was extremely helpful and no questions left unanswered. A fantastic purchase experience and would definitely recommend Coopers BMW.