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ABOUT COOPER THAMES DITTON.

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BMW xDrive

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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Meet the team

Craig Gallacher

Head Of Business

Enzo Mussachio

Sales Manager

Jerry Gravell

Used Car Manager

Adam Basheer

Transaction Manager

Carlos Aguier

Transaction Manager

Ian Frith

Aftersales Manager

Robert Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Communication a little lacking. When I rang up to ask for some clarification the person on reception had never heard of the service consultant (his first day). She said she'd get him to ring me back. He didn't.

Service

I was able to get my first choice of date for service, reception from staff was first rate. Slight delay in collecting vehicle as final paper work not completed on my arrival.

Service

Shrin Shah who was my services adviser has now left Coopers. I am extremely disappointed in the company's lack of management skills to be able to retain it's staff team Shrin was a excellent service provider.

Service

Too much time was taken for the service. The car was not even washed for me after the service. Not happy at all.

Service

The problem was rectified as I asked.

Service

The help with my problem by the service interface was very good.I find the staff answering the phone, too stuffy and a bit condescending. Not the image you want l suspect.

Service

Very long waits and not very inspiring Customer Service

Service

Outstanding service and everyone has a joke with me as they all know me

Service

One job on the mini was missed off

Service

Excellent service from Shirin expediting the car through it's service and keeping me informed.

Service

i got my car back from a service and i got a scratch in the front bumper. the service team are dishonest bunch. had to rebook twice also because of loaner car issue

Service

Everything seemed to go to plan. Only slight problem was the drivers floor mat needs replacement and you stated that it would take a long time before it was available.

Service

The service etc was good, but the car washing needs improving particularly in respect of cleaning the wheels.

Service

Service was efficient and completely customer orientated.

Service

Everything was done well and ahead of time

Service

It was perfect other than having to drive my car into the dealership as no one confirmed the collection

Service

All my expectations were met in terms of service and costs.

Service

The service wasn't logged on the car. My tyre valves were not checked properly It took 6 weeks to get a appointment

Service

The ebtire process was extremely smooth, the price was very competitive, and Shirin made sure I was updated throughout the time my car was at their site.

Service

Rang 3 times after video report at 2.30pm (3.30pm, 4.30pm (& sent email) 5pm) & left messages regarding sensor issue.Got through on 4th as asked to speak to GM.Was promised a call back that evening re additional noise issue on deceleration. No call.

Service

No complaints and went exactly as I expected. Took some time to find a parking space which was the only drawback.

Service

Absolutely horrific. Poor communication, false deadlines when car will be ready. Had to attend in person and speak to manager. Upon collection and taken home, noticed a scratch. This was my first service and dreading the next one.

Service

Had to drop the car off the day before - and they were able to do it within 3 hours a day early!

Service

Great job

Service

Two faults were flagged to be checked during a diagnostic check - engine fault light & rear sensor. Latter was working but after service wasn't. Fault light still malfunctions Still waiting for reply to two emails sent last Friday and this Wednesday.

Service

Extremely satisfied as a complex procedure completed on a 17 year old E39 owned since new.p

Service

Appalling service and advice, by John Young. Resulting in my car being returned in a dangerous state and the brake caliper locked up throwing me across the M25, after being told it shouldn't be a problem and the steering wobble was due to tyres.

Service

I got the appointment when I wanted it and left my car to pick up later

Service

Well received and everything organised dropping the car back at home on the day was a service that day that really helped with other plans

Service

Dropped off car and was giving courtesy car to get home , no hassles

Service

I am treated extremely well at Thames Ditton and the staff work exceptionally hard to please me. i have a long standing good relationship with staff at Thames Ditton from reception, through to sales and service.

Service

You completed the complimentary service and MOT in 3 hours which spared me the trouble of renting a car and driving back to Wimbledon and then returning to Thames Ditton!

Service

Very smooth process throughout and client focused to address mine and my wife's needs and concerns. This was made possible especially by Bhoopinder Chodha (also known as Ron) who offered very useful advice and guidance. So, thank you once again, Ron.

Service

The first time I drove my car after it's first service it broke down.

Service

Excellent service by someone who understood my needs

Service

Few hick-ups at the start of the process for ordering the car as I was forced into a part time position for six months, made a deposit during this time but was pushed a little into purchasing the car quickly before having financial means.

Service

Warned of long delays in servicing but, in the event, were able to complete the job very quickly. So far as a layman can tell the job was very well done.

Service

They had my car for a week (this was no problem). However, they did not keep up to date as to the progress. Apart from once, phone calls, when I left a message, were not returned.

Service

The member of staff I dealt with was extemely pleasant

Service

Was quick and helpful but car valet was poorly done when compared to cobham

Service

Helpful and considerate.

Service

Good service, attentive, nothing to comment on

Service

As usual great service from a great team

Service

The service from Ian the service Manager and John the engineer that looked after my car were both efficient and friendly

Service

Car delivered 09.15. I made it very clear that I needed it back no later than 4pm, latest. Despite me having to chase and find out what was going on, I did not get my car back until nearly 4.30. This caused me no end of logistic problems.

Service

I am always welcomed by someone on reception when I walk in, the service is always explained in detail and Bernie who invariably looks after me is very passionate about BMW

Service

Generally everything was very good, only negative was that I had to wait about 20 mins beyond my appointment time to book in my car..

Service

.

Service

i have found my experience of thames ditton to be disappointing given its taken 4 visits to get some external window trim replaced under warranty however on the last time i cannot fault Bernie for going the extra mile to collect and drop off the car.

Service

Because I was told my car would have a valet so I deliberately didnt get it cleaned. It was definitely NOT given a valet. Maybe a hose down. Also when i got the car i was told my alloys would be given a silver coating?? This has never been done.

Service

Car had one fault - Battery on key fob needed changing. When I picked it up still had the same fault. Car was dropped first thing at 0800 but not worked on until late afternoon and so they did not have enough time to rectify fault during oil service.

Service

Efficient & friendly. Clear explanations

Service

I was in trouble with nail in run flat tyre on a Saturday morning and the way the matter was dealt with by service dept by Dave Stewart was excellent.

Service

Service was excellent apart from not receiving the notification that the part had arrived as promised.

Service

Very efficient

Service

Price given for repairs was three times over the actual price, pulled out of buying new carReally not good, my car returned in worse condition than when delivered for repair

Service

No hitches, quick, polite.

Service

Very helpful and efficient staff.

Service

No problems and good comunications.

Service

Everything was done as expected and kept informed of progress throughout. Car came back neat and tidy.

Service

Receptionists were helpful other staff not so great and quite brusque

Service

Needed tyre change, it was done immediately, however, first time around, BMW didn't realise there was a nail in my tyre and the tyre deflated even more. Also, forgot to order tyre first time round. But when called back, it was done by next day.

Service

Efficient friendly knowledgeable staff and sevice technicians.

Service

Completed on time and non functioning windscreen washers solved at reasonable cost

Service

All fine apart from waiting times on delivery and collection

Service

Hardly any waiting-about. Everyone polite and helpful

Service

The booking system is brilliant - much improved and efficient. The service itself was also very good. The only let-down was the front desk / reception female younger staff member who was rude and unprofessional.

Service

I have been away since the MOT/service etc. on my car. There are someissues to be sorted out before I am able to give a better answer.

Service

I was dealt with courteously and in an efficient manner.

Service

Offside wing mirror not operational on reverse but operational before service.

Service

The service went to plan, everything seems good to me. I have since noticed that the MOT service light has activated even though this was performed which means I will need to make another visit specifically for this purpose.

Service

Car service was carried quickly and efficiently. However the service book was not updated or signed. I even asked before leaving and was assured that it had been updated. Thankfully I checked before leaving the forecourt.

Service

Was kept fully up to date . Went the extra mile when I raised a query to correct an error

Service

Shirin is as always a very friendly and helpful person, he is very welcoming and all ways goes out of his way to make sure the experience at Thames Ditton is top notch.

Service

Very effecient

Service

My big gripe was the very high labour cost for the change of two lightbulbs!!!

Service

John was very good from the moment the car was booked, and subsequently keeping me advised in real time of the repair process to completion. Work was completed to time/ expectation set.

Service

The whole experience was very professional and efficient

Service

The car was ready when promised and the cost was fair.

Service

no reply to my letter or my concerns

Service

always great service at thames ditton...they know how to look after the customers

Service

The sales team (particularly Paul Weir) were extremely helpful and proactive in finding us the right car and working through the purchase process, which was complicated by the fact that we are returning expats.

Sales

All very efficient and friendly

Sales

I was extremely well received and did not feel any pressure to buy.I was given multiple choices with the choice to test drive the differen models.The option of selling and then buying was very tempting and reasonable.The sales man was first class.

Sales

Haitham was completely committed to answering all our questions, making sure that the car was specified correctly, follow-up meetings, comprehensive handover and giving us access to a Genius after the sale had taken place.

Sales

Very efficient service by the sales consultant Nick Dey

Sales

Good advice and communication through out. Took Nick the salesman up on his offer to try and match any other price we received which he did match.

Sales

They attended to all the queries we had

Sales

Adam was extremely helpful and no questions left unanswered. A fantastic purchase experience and would definitely recommend Coopers BMW.

Sales

Thomas Godfrey the sales person was fully engaged with us throughout the process.Well done !!!

Sales

All aspects of customer service excellent - from understanding our needs, helping to choose the car specification, negotiating price, pre-delivery communication and hand over.

Sales

Excellent service all round . Tom made the whole process incredibly easy

Sales

friendly, knowledgeable staff who were keen to help

Sales

The team provided a first rate service. David Franklin, in particular, was excellent.

Sales

I think I received a reasonable deal trading in my BMW for a new Active Tourer.Sales consultant very helpful.

Sales

I have used coopers for last 6 cars service always the best . Wish every thing else in live could be so pleasent .

Sales

Cooper Thames Ditton went the extra mile in terms of sales. I nearly purchased from another dealer but the determined and excellent service made me want to give my business to Coopers TD.

Sales

my sales exec steven chambers was extremely professional, knowledgeable and approachable . i had intended to buy a min from cooper mini i and walked out of cooper bmw owning a 1 series

Sales

Malcolm my sales rep made the entire process fantastic. This is my first BMW and I bought the m2 blind. He continually kept me up to date with information as and when it was released.

Sales

Sales guy was good through out the process. Handover for demo was a little diapoining, felt like we have sold you a car...now for the next sale.small scratch on the bumper (that was repaired with no fuss later in the week). Compare.

Sales

It was a good experience overall. The promotion at dealer prompted us to have bought the new car, even higher spec than what planned. The agent was nice & open giving us the best deal (if it actually really was!). The timing held was't good though.

Sales

The BMW centre staff were great. Great service and very informative. All round good guys.