No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
I would describe my last service as a bare minimum....Without fail CTD is my default dealership for service and repair. This last service although it was a first service felt a bit thin. No software update, the key didn't mention it, the car did.
My car went in for a basic service & wheel alignment on 4 September. The alignment machine needed repairs & I did not get the car back until Friday 8th 18.50. From Wednesday to Friday each time I called a message was taken & no one called me back
No issues - notified that work complete late morning
They do the work but for example haven't reset the car to show it no longer requires a service in August. I would take it back to reset but I suspect it would take all day.The last time the car was serviced it took almost an hour to drop the car off
Keeping us up to date with work is not great, has been in the past.
Everything done as promised with explanations and politeness
The offer of a free service came as a surprise; it was welcome; it was carried out at a time convenient to me; and I received no bad news from it.
I requested the damage on the near side rear arch to be fixed. No evidence to suggest it was. No valet service for the sake of a quick return to the customer.
There wasn't any aspect of the service that I felt was incomplete or inefficient.
I always wait too long for my car. I was told by phone I would get an explanation of the problem but none was forthcoming.
I was not told what the ultimate problem was with my car. It was held for nearly two weeks and I had to chase constantly to get an update.
When I dropped the car off I wasn't told who was dealing with my car, who I was to contact if I had a query or when the car was likely to be ready to pick up. I then had to call 3 times to find out if it was ready as my query was not ignored.
Our car has more problems now than when it went in to BMW for a service. BMW have failed to come back to us despite a number of calls by us.
Overpriced aftercare. Delays in performing simple servicing tasks (1 and a half days to change rear brake pads).
very unsatisfactory service , I deliver my car to the garage for routine service only to find out they cannot complete the task in the same day and I have to visit the garage gain two weeks later , the have not clean the interior of the car either a
eventually a driver took me home after 3.5 hours. The car wasn't ready until the next day and BMW said they will drop it to my house and post the keys. The car never arrived and I had to wait yet another day! 3 days without a car and no feedback
The car wasn't washed and vacuumed after you serviced it, I thought it would be. I think £240 for a very basic service is expensive.
Generally, it was a good experience, but reaching them on the phone was difficult. There are 5 options to choose from and the fifth just ran out. I then chose the "wrong" option and got through to a person (centrally) who got Ashley to call me back
I informed that i would be there first thing. i booked a courtesy car a long way in advance, essential to my job) I arrived and the chap siad there were no courtasy cars. This is unacceptable. I was 20 Mins late for my first job. This is the seco
Booked while you wait MOT appointment had email confirmation arrived to be told I had no appointment booked! Was told it was not a problem but ended up waiting just over two hours which made me very late back to work.
I'd be happy to talk to someone about the experience but I found them unprofessional, and am still waiting for my correct MOT certificate!
Car seems to be running quieter and advice on tyre depth usefule
Wasn't kept up to date at all points but apology at the end and money deducted
I waited a long time to pick up the car. The whole drop off experience was very impersonal.
Booked in in advance but missing from the day's work plan. Left in reception for more than 30 minutes with no feedback until I chased it. Once in process good job done. MOT was double market rate but was price matched.
Could not do enough for me.
See above. It's the staff and their attitude that is key
Cooper TD are friendly and efficient.
As far as I'm aware all was carried out satisfactorily - but see below.
The service itself is very good however I got the car back for the second time with the same fault not fixed
I would have been completely satisfied had I not had to wait for three weeks for an appointment.
They supposed to look at my passenger mirror. The service agent then used some poor excuse that it was fixed. I immediately checked and the problem was there. They promised to call me back last week but no one bothered.
The day of the service went according to plan. Phone call the day before, car collected and returned and no problems.
Unfortunately, on this occasion, having settled a hefty invoice, the underlying problem was not rectified...and I have had to take the car back for further work, having broken down on holiday!
BMW did an unnecessary fix without the customer consent so that it cost 164 pound as a result. I found that it was not fixed yet and re-asked a technician to fix i t again.Please let me know how can I send more detail information about the issue
No messing about plus a clean car on collection.
Very good, no problems during the process and kept fully informed.
I am very satisfied with the work done and the advice given by the service representative. However the wait to be seen by a service representative was excessive. 20 minutes to drop the car off mid-afternoon. Even longer to pay the bill for an MOT
Lots of hassle for me without my car for a number of days when my car was in the bodyshop being repaired. Although BMW took control of the insurance issues with the offending driver of the other car, and they supplied me with a courtesy car.
A long wait for a simple job under warranty i had to come back twice this is notgood enough, if i had used a local garage it have been done in under one week.
for the 2nd occasion i was told my car would be washed after the service - for the second time it wasn;tdan "forgot" to come back to me with a price for the back window, and having called him to remind him, he has "forgotten" again. VERY POOR
at 8 am in the morning it was Chaos not enough staff to deal with customers. whilst the service was quick my car was blocked in the car park and I had to wait over an hour to pick it up.the car was not cleaned or valeted as was promised
Job done quickly and well done.
They did not resolve the problem. Took the car in because the breaks were squeaking. They still are.
The satnav/bluetooth had not been checked as requested (it only came back with a message "to update the maps would cost a lot of money"). I asked for a receipt only to be abruptly told "its on the fob" . The manager then failed to return my call
The car was meant to be washed inside and out but the inside clearly wasn't cleaned properly
When I was told the car service would finish in 15 mins, I went to the center for collection, there was a 30min delay because someone parked my car somewhere and nobody can locate it. How was that even possible???? Totally unprofessional and rude!!!!
FA. The guys who picked her up was very professional and friendly however there was a traffic jam so she arrived back at the dealership late (Not her issue). The serv adviser made a point of saying he would normally be home by now !!
they were able to accommodate the dates i had available, and i was able to collect the car just after lunch making the whole experence really easy. Although i did not receive a video overview of my car as i had its previous service at Cooper Cobham.
It would have been a 5 star rating but the printer would not work so I never got a copy of the vehicle check report that I would have liked for my records.
Not clear work flow, Slow, Just terrible..
Please see below for the full explanation.
Booked collection and delivery for my car. Collection fine. But service centre unable to deliver car, so I had to take unscheduled time off work to collect my car. Greace marks also left on front seat and lower side floor carpet. Otherwise satisfied.
Coopers have always supplied an efficient and excellent service.
As per the comments in 1.
Had visited four times to have brakes checked including a service and was told that brakes were O.K. Told at this recent service that the discs were on the limit and needed replacing (£300+). Why was action not taken earlier?
The service employee would not check my previous service record which had recorded an ongoing fault alert. When the fault reoccurred as I drove the car away he failed to return my call. I recalled the next morning and again he didn't return the call
It was suggested that me having a flat tyre each time after I got the car out of service workshop was a coincidence. Not sure if the floors are swept and kept clean free of nails. 3times is a bit too much coincidence to believe.
Making reservation and dropping the car off: completely satisfied.Collecting car, much less so; unduly long wait.Car cleaned so far as is possible with a family vehicle, but returned with radio on, very loud, wrong channel, seats and mirrors moved.
Paperwork was a bit confusing and I had to call in and talk to your service people. After that I received another statement.
After Cooper BMW dropped off the car to me I noticed that there was a plastic piece missing (front tow hood cover). I called the service center three times to complain about this missing and they simply did not get back to me with a response.
Although there was a slight delay in the pick up of my vehicle I was very pleased when I was contacted to inform that I have left behind some important documents in the loan car given to me
Easy check in & pick up after being dropped off & later being picked at the station.
Good customer service and recognition by staff
Mot ok. Issues with queries I raised not satisfactorily resulted.
See above. Also it took 3 weeks to get an appointment.
Speed of response, dropped us off and picked us up from Kingston
I booked my vehicle in for a full service as well as the recall to change connection under the glove box weeks before. I was informed my vehicle would be ready within the day. So I did not need a hire car. However they kept it for two full days.
See above. Overran, car not ready when they said it would be ready, mechanic couldn't identify a flat tyre, no wash and vac. No respect - people have busy lives and you shouldn't tell them a car is ready when it isn't. Or keep it longer than agreed.
My experience was completely seamless and efficient. Efficiency breeds confidence and simplicity. The latter being what we all strive for.
The service was well performed and good quality . If you are going to offer a free valet then please do a better job it was very average and the car was only token cleaned both inside and outside.
Left waiting and no valet clean after service. Potentially because i didnt arrive in a suit i was ignored while others were served ahead of me.
Good professional service that was customer focussed
The customer service is poor but the quality of the staff is good. A further example of what is wrong. We needed a replacement part as the rear window did not work. It has taken three visits to the dealer to get this sorted - not acceptable.
Work was done satisfactorily and communications were good. But pick-up took 20 mins when there was nothing to pay.
The response time was quick and the car was cleaned whilst I waited and had a coffee in the hotel next door
Efficient, focused, courteous and timely
I took my car in for a few issues which weren't resolved. I've now had to book the car in for a 2nd time. I feel I was fobbed off with my concerns with the key slipping out. Apparently this happens to all M135i keys which I find unbelievable!
Firstly I wasn't met to check my car in. I was asked to just drop my keys. Nobody called me as promised to confirm the check in. Asked for car to be ready by 4 and by 4:15 Nobody called to confirm collection so I had to. A very poor experience.
The service process from arrival to collection could not be faulted - unfortunately, the problem I had returned the next day so will need another visit which has brought the marks down.
My car was returned with a fault that it did not have when it was left for a service. A promised wash and vacuum was not done, for a second time after a service. The seating position was not reset. Scratches appeared on leather steering wheel.
I feared a much bigger bill!
As above. Manager was unable to provide any assistance since member of staff dealing with the booking was on holiday.
The service and MOT experience was good and a lift into Kingston was provided after leaving my car. Part of this included a car wash which was cursory and I had to really look to see if it had been done at all so that element was disappointing.
The people themselves, I.e. The drivers and the person looking after the appointment were good but the overall experience has tainted my opinion.
It took 40mins to collect my car after the service had been completed. There was no urgency. I have since discovered that the service history has not been updated in the car. This is the second time this has happened now. It is unacceptable.
Fault found and car repaired on the day
Good service, I was kept informed through the process and the car was returned as promised.
no problems .polite friendly service
FIRST isofix visit: assured by customer service Sandra that it was done (later found out it wasnt)SECOND isofix visit: we are not doing isofix todayTHIRD isofix visit: scheduled for 14 July (3 months of isofix saga)
Still waiting for the rest of the work to be carried out.
I was promised an email of the details as I didn't get a receipt on the day. I have received nothing since and you clearly have me email address because you sent this survey.
Again , Terry Bird kept us in touch with everything that happened.Excellent communication.
Adam Shelton, the Cooper Thames Ditton salesman who took my order, was really helpful all the way through, as were his colleagues Carlos Aguiar and Adam Bashir, eg I was kept informed of delivery progress and he sorted the number plate retention.
The car was ordered over the phone, on collection day I was welcomed by Stan Kriel New Car Sales Manager, Cooper Thames Ditton, a real professional and a pleasure to have dealt with.
Everything ran smoothly and on time
i was always kept upto date with the dates of arrival and the handing back of my old car. it was nice to be able to have a little surprise with the uncovering of the car.
Professional, friendly service that was hassle free. Staff kept me up to date on progress throughout, handover was done thoroughly and staff demonstrated a real desire to continue providing a high quality service after the delivery.
Nigel was outstanding, understood our needs and took time to explain everything.
I am a fan of BMW Cars
The ordering of the car was very simple, and i knew exactly what model, spec etc I was going to get. The delivery was very simple and the salesman was very detailed in his handover of the vehicle.
Nick Dey is an amazing sales man! He made sure my daughter who drives for me knew every single detail about the car, he spent an hour with us going through everything, amazing customer service!
Attention to details concerning the cars, with staff giving time and guidance in assisting to select a vehicle. Having opportunities to drive vehicles with no pressure to make decisions immediately, and always being made to feel that you are welcome.
They made me feel a valued customer