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ABOUT COOPER THAMES DITTON.

Find out more about what we do and our team.

Meet the team

Enzo Mussachio

Sales Manager

Jerry Gravell

Used Car Manager

Adam Basheer

Transaction Manager

Carlos Aguier

Transaction Manager

Paul Martins

Aftersales Manager

Robert Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.5
    • 32 ratings
    • 12 comments
  • Service

    4.3
    • 124 ratings
    • 29 comments

Very pleasant very helpful staff, they could not have been more than.

Service

They couldn't find the problem, which was disappointing.

Service

Friendly service,lovely to sit & work for 90 minutes with coffee & wifi thrown in.A minor quibble was the slightly half-hearted clean of the car. Was it supposed to be washed? If a clean was included, then it could have been better. If not,my mistake

Service

I experienced some frustration with the dealership not having 'Out of Office' replies on their e-mail server. This led to me neither receiving a reply to my messages or even an explanation to the delay.

Service

Excellent service from beginning to end and incredibably courteous.

Service

This was a fault fix - noise from gear box

Service

Really good service.

Service

Inconsistent guidance on the need for new brake pads. 6 months ago Sunningdale BMW identified there was a problem with the sensors on the pads and promised to call me back to arrange a repair under warranty but never did. 10 months ago Thames Dutton.

Service

despite using online service car wasn't booked in, although it was kept and work done. Telephoned and given incorrect price and then price given once work done was double that quoted. This was eventually sorted out with the manager.

Service

They were excellent.

Sales

Very pleased with the service.

Service

Very good service.

Service

The service book information wasn't taken seriously enough by the service person who was dealing with me on the day. He simply told me to order one service book from their art department without any further information. He could have saved me a trip.

Service

The service was very good.

Service

When I picked up my car, valeting was not to standard I expect from BMW having parted with £1500 for service and repairs. Looked like rush job - dust on dashboard & gear shift plus dirty, oily fingermarks all over the drivers door pull.

Service

The staff were very friendly.

Service

- I was kept waiting in the morning when delivering the car, and evening when collecting.- I was surprised that my car did not appear to be valeted- I was also suprised that the earliest available service date was 3 weeks after telephoning to book

Service

They were all very lovelly and helpful.

Sales

Very professional and friendly

Sales

Overall very satisfied with the experience, only the price that prevents me from scoring it higher

Service

As normal a very very high standard of service fromthames ditton service team - top people

Service

There was a red a light on that was not there before.

Service

It took a long time to get a courtesy car.

Service

Excellent service.

Service

Very happy with the experience.

Service

There was a delay in the return of my vehicle due to it having to wait for it to be valeted.

Service

Having brought the car in at 9.30, not for the first time the work was not commenced until late in the afternoon. There really does need to be a better a rota of work undertaken. Eg. A car taken in by a certain time am should available by lunchtime.

Service

Professional centre. The waiting area was very nice. I would have preferred paperwork confirming the work carried out.

Service

My car was unexpectedly kept at the cooper Thames BMW Garage for a few days due to problem found after warrenty check. Cooper Thames were unable to offer me a lift to be dropped back to my home, and was only offered a lift to the train station.

Service

The car was not cleaned inside, there was some marks on the seats.

Sales

Mr Day was very good

Sales

The service was very good.

Sales

Paul Weir's approach to the sale engendered trust from the outset. Very straightforward and no flannel.

Sales

I don't like the fact that, both on drop off and pick up, I'm made to wait for somebody to be available to check me/the car in and out.For standard service I'd prefer to just drop keys off (and deal with any pre-questions beforehand by email)

Service

there could be less forms to fill in in the purchasing process

Sales

very good service.

Service

The lack of the delivery time was very annoying.

Sales

Very quick and very easy process.

Sales

Chris Bishop the salesman I dealt with was very helpful, honest and kept me informed throughout the process. Handover of the car was professionally dealt with.It's a shame the service department has so far not been as good

Sales

James Lees was brilliant - after that it all went pair shaped.

Sales

In for fast track oil service but was there over 2 hours