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Good polite service
Great From Reception onwards via the body shop and return of car. Charming staff, Great work and a fair price
I was having a faulty alloy replaced and the new wheel has been scratched when they were fitting I am still waiting for a new date over 4 weeks later
Good overall service from the initial check-in, handover and quality of workOnly reason why I didn't give a Completely Satisfied rating is that it took quite a bit longer than originally told for the work to get completed
My car was picked up at the appointed time, and returned, repaired, clean and tidy at the agreed time. What else could one expect..
Good information from service manager.
The service person Shirin is exceptional.
During the Service I had inadvertently left my wallet in the vehicle. However, I was relieved and pleased to find item still in the vehicle, untouched where it was originally left. Would like to thank the Service Staff for their honesty and courtesy.
I basically got knocked off my bike, I got a lift back to the centre. Bernie Smith was really helpful he stayed with me until 7 o'clock until my wife arrived.
We asked for a quote to replace a cup holder on the dashboard, but that wasn't provided.
Coopers were fne but l am still concerned about the car
It took longer
The centre charged £109 to diagnose the fault with the car that I had already told them. The oi land filter change was very expensive. The centre could not find the problem with the noise from the brakes.
Very nice staff
Car not ready on time but was thoroughly valeted and technican advised that rear air bag was worn. Customer advisor was very helpful on making warranty claim.
The work on the car was all OK. However I was told that to get a copy of the service history would cost me £20. I do not know whose 'bright idea' this is be it the dealer or BMW but is a major case of "£20 wise, loss of future BMW sales foolish".
Very good service.
Very punctual and friendly.
As I have noted on a phone survey, there seems to be a shortage of courtesy cars. The work on my car on both occasions of having the dpf replaced, I was left without definite timescales and no vehicle to use. Only option was to pay for a rental car.
The service was fine.
Very good service.
I was kept closely informed at all times during the process, and everyone I spoke to was very helpful and accommodating
Knowledgeable staffPolite and courteous throughout the processI was treated like an individual and not just a numberEfficient service
it was a great experience buying this car, I would defy go back to the same dealer
Friendly and professional - warmly welcomed as if a member of the family. This is the stuff customer service is made of.
Neil Barnes is the most professional guy.
Excellent customer service - James Lees made the whole experience very easy.
They were excellent. Malcolm was superb.
Thomas Godfrey who dealt with me was knowledgeable, patient and friendly. He put me at ease and made buying the car a fun experience. The only dissatisfaction was with the delivery as there was a delay and a reluctance to provide any compensation.
Karen Jordan was extremely helpful and a joy to deal. The whole experience was very professional. The other members of staff were also helpful and knowledgeable.
The service was very good.
Their was a mix up with the number plate
There was a delay with the delivery.