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ABOUT COOPER THAMES DITTON.

Find out more about what we do and our team.

Meet the team

Enzo Mussachio

Sales Manager

Jerry Gravell

Used Car Manager

Adam Basheer

Transaction Manager

Carlos Aguier

Transaction Manager

Paul Martins

Aftersales Manager

Robert Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.6
    • 80 ratings
    • 24 comments
  • Service

    4.1
    • 120 ratings
    • 29 comments

Mr Day was very good

Sales

The service was very good.

Sales

Paul Weir's approach to the sale engendered trust from the outset. Very straightforward and no flannel.

Sales

I don't like the fact that, both on drop off and pick up, I'm made to wait for somebody to be available to check me/the car in and out.For standard service I'd prefer to just drop keys off (and deal with any pre-questions beforehand by email)

Service

there could be less forms to fill in in the purchasing process

Sales

very good service.

Service

The lack of the delivery time was very annoying.

Sales

Very quick and very easy process.

Sales

Chris Bishop the salesman I dealt with was very helpful, honest and kept me informed throughout the process. Handover of the car was professionally dealt with.It's a shame the service department has so far not been as good

Sales

James Lees was brilliant - after that it all went pair shaped.

Sales

In for fast track oil service but was there over 2 hours

Service

the member of staff who handeld my car service was rude and unapproachable. called at 17:40 to let them know that i may be couple of mins late, the answer was - quote - i am NOT waiting repeted few times rudely . however the rest of the staff SUPERB.

Service

The service person was very rude and I have made a complaint about this.

Service

Flat front tyre- made my way to BMW centre where we purchesed our car.Waiting time- 20 minutesYour staff approach- very poor and arrogant

Service

On arrival for collection I was left waiting 45 minutes as my vehicle hadn't yet been clean.

Service

Communication was not great in the run-up to delivering the car - I ended-up chasing the dealership and emails went unanswered for weeks - think of central customer care for when people are away or standard 2-4 weeks update so we are in the know.

Sales

Very satisfied with the process

Sales

I was kept informed by James (the person who checked the car in and took the details)!on a daily basis about the extent of the mechanical problem. Please nominate him for a customer service award.

Service

It seemed to be very difficult to get your workshop to get the tyre pressures set correctly. This problem was solved by buying a pressure gauge and using a foot pump myself. Your quote to repair a bodywork scratch was ridiculous. Done elsewhere.

Service

The sales guy Haytham, was very informative, and the sales director Enzo and financial representative, made the whole experience very enjoyable.

Sales

It is better than I have had before, we dealt with Paul Wier, he was excellent.

Sales

Very efficient staff

Service

It was good.

Service

James Lees was fantastic and I will contact him when I need my next new car. The genius was also extremely helpful

Sales

The service was very good.

Sales

The service was very good.

Service

Very willing

Service

Communication to customer should be made mandatory at ALL dealers so customer knows the status of this order, without having to 'pester' sales.Customer should be advised automatically of the build date-prior to the build, shipment, delivery,

Sales

I have dealt with a number of people about the fault in my car, none of whom were particularly sorry or surprised that I have had such a long going inconvenient and as yet unsolved fault.

Service

Very pleased with the centre

Sales

we thought Adam was excellent. Organised the process very well and kept us informed.

Sales

The centre forgot to send me an e-mail of the invoice on two occasions.

Service

The service was rushed, my car came back to me dripping. following a wash, with water soaked into the driver's seat and I was not alerted to the fact that my rear break pads needed changing until a few weeks following, even though it was marked red

Service

Booked in for an MOT made char able alterations without seeking approval first.

Service

The repair was done but once i had gotten home all the warning lights started flashing so i had to take it back

Service

People are nice.Car was in garage for other problems 3 weeks ago and when I picked it up I noticed air con problems. Why is garage not checking? It's a well known 5 series issue. I'm told it passed the health check. Not very useful.

Service

It's bad. The staff were unhelpful. Advised that someone would take me to my place of work on arrival advised no drivers available therefore you will have to make your own arrangements. Due to the centre location there is a bus service close but they

Service

The service was very good.

Service

The service was very good.

Service

The service was very good.

Service

The service was very good.

Service

The service was very good.

Service

As always at thames ditton, the customer service and the way staff conduct themselves is very good, however I'm giving 3 stars this time as the service advertised (winter wheel change & storage) was not fully carried out. Wheels were filthy.

Service

The only comment I would make is that the vehicle was booked in with c.3 weeks notice but still no loan car available

Service

they were very good.

Sales

Everybody I dealt with was very helpful and efficient.

Sales

The team are just amazing and always make us feel as if we are the only client they have everytime we buy a new vehicle

Sales

Haytham was absolutely fantastic. Also nice to catch up with Carlos, who I had previously dealt with (but has changed to another role)

Sales

The salesperson was great.

Sales

The service was very good.

Service

it was fine.

Service

The was a lack of communication on the first contact made with the centre. I left my details for a sales person to call me as the centre was very busy but I never received a callback. I returned to the centre a few weeks later and was able to talk to

Sales

Adam was extremely helpful.