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ABOUT COOPER THAMES DITTON.

Find out more about what we do and our team.

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Meet the team

Enzo Mussachio

Sales Manager

Jerry Gravell

Used Car Manager

Adam Basheer

Transaction Manager

Carlos Aguier

Transaction Manager

Paul Martins

Aftersales Manager

Robert Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.7
    • 38 ratings
    • 14 comments
  • Customer Service

    4.3
    • 142 ratings
    • 39 comments

they were excellent.

Service

it was expensive but very good.

Service

i am completely happy with them

Service

The service was very good.

Service

The centre was very helpful.

Service

they are very expensive

Service

James and Adam were both very helpful throughout the process. James was very pro-active about calling me and providing any and all details necessary to ensure a quick and stress-free purchase. 10/10 would buy again.

Sales

Pro-active and helpful- the service team give excellent advice as to when components need to be changed.

Service

Tom Waugh was absolutely brilliant, helped me with all my questions (some silly). Always responded promptly.

Sales

service was only excellent as Shirin had to get involved to help the other service advisors.

Service

The whole experience was good, Chris Bishop our salesman was great no pressure and worked with us to find the correct car and package for us. We also enjoyed the way the car was delivered by way of unveiling the car which was covered in the showroom

Sales

I was constantly updated on how the mini was going along and work was finished a day early

Service

Two sensors were eventually needed .Not very pleased and to top it all I was told when I picked the car up that the bodywork had been damaged in the workshop and would have to have the damage re sprayed . Car to be in for 3 days in the future.

Service

The service was very good.

Service

Went out of their way to provide great service

Sales

an excellent job done on the tyre change, and got a complementary service check and ride into work. However, did not receive the quote on body work i requested twice.

Service

The first time I rang to make a booking, service couldn't be contacted. Someone was to ring back later, which no one did. I had to ring again next da.y

Service

See comments below

Service

they are very professional . they did not make a personal handover or advise of the work carried out.

Service

Requested that the auto headlight detector be checked. I was not informed that this is a chargeable item and on collection was charged £99.00.

Service

Very good experience as usual.

Service

Polite receptionist.Task completed on time.

Service

Only allowed 250 characters ??? Seriously, how do you want me to describe the issue I had wit the car and the service received ?NPS-t 0

Service

they were very helpful and courteous.

Service

Very helpful.

Service

James Harris did a superb job in making sure that I was fully updated on a regular basis re progress. He was professional, helpful and very focussed on exceeding my expectations. He's a real asset to the sales team.

Sales

Absolutely fantastic experience, would highly recommend them all. Adam S, Carlos and Adam B were extremely helpful throughout, and the process was easier then picking my weekly fantasy football team. Had a great chat with Enzo too - Top dealership.

Sales

From our initial meeting with James Harris through to completion of the transaction James worked hard to both find the required vehicle and a competitive deal which satisfied both parties

Sales

The work is good but expensive, nice and polite staff.

Service

Warning light abs , do not drive. AA man advised to drive to the dealership. Reception was difficult, spoke to service man . e mail was ignored.Very bad attitude.

Service

Very helpful and kept me informed.

Service

Very satisfied, the transaction was smooth, they gave me a lift to the station and collected me.

Service

They were brilliant, really worked hard to give us what we wanted and listened to what we were asking for from a new car.

Sales

I did have to wait longer than expected but felt looked after

Service

The centre could be better sign posted.

Service

Overall, quite a frustrating experience.

Service

They were outstanding.

Sales

The timing was completely wrong, I was promised that my car would be ready, but its the second time I have had this issue, I have emailed the service manager and have not received a reply.

Service

The service was very good.

Service

My wife and I were very impressed with the amount of detail we were given about the new car

Sales

All good.

Service

Dean the warranty person was first class

Service

It's impossible to get any information, there is never any call backs done. The seat belt retensioner that the car went in for is now worse than ever, also they did not re-set the warning light for the brakes. The car still advises that it is getting

Service

It was picked up dropped off

Service

The salesman was very knowledgeable about the car without being pushy

Sales

they were very professional and friendly and helpful. CHRIS was a credit to the dealership polite and helpful and not pushy the perfect salesman.

Sales

There was a time delay. Great service.

Service

Haytham was excellent

Sales

A very nice atmosphere, very friendly.

Service

excellent couldnt have been more helpful or efficient, couldnt beleive how smoothly it all went.

Sales

The car was not ready when I went to pick it up, also it had not been valeted.

Service

Very helpful.

Service

Told to collect the unrepaired car any time. Went an hour later to be told they were cleaning it and it would be 10-15 minutes. After 40 minutes car returned with cleaning half done.