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Excellent service - see above. I feel I can totally trust your service staff to give me best advice and to carry out the work efficiently and effectively.
Carried out the work required
I asked for an MoT test but this wasn't done.
I have left a review on trust pilot along with many other unsatisfied customers. Have had problems with my car ever since I took it there. It is still not right and will be emailing bmw head office about it again.
to the other receptionist! What driver, I will call you a cab! Blah, blah, blah. Guy took me to Mini and shouted at the receptionist there - sort him a car out! He then informs me once other guy has left that they dont have any. No drivers either. I
I had to reschedule because the requested loan car was unavailable.
picked up my car, did the job, returned.
Again, every time Ive been into the dealership I feel like Im not valued and Im causing them problems that Im left to resolve myself. Ive been promised so many things that have not been fulfilled
Very friendly staff and as above good, quick and efficient service,
Always the same excellent customer service. Always give good service
not calls received - I had to call them to find out the latest status just before end of the day.
service fully explained
Work completed in just over 24 hours. New tyres fitted out of hours and therefore car not available at end of day. Paperwork arrived in post more than a week later. Expected first class post within 1-2 days
Because they could not find my car so had to come home via a taxi
Twice had to call in late afternoon to find out what happening with vehicle. Eventually called back and told job done. Kept waiting 15-20 mins by absent manager when I arrived at Service centre. No apology and pretty cursory treatment over paperwork
We booked weeks in advance to have a courtesy car for our appointment but were only called less than 24h before our booking to say that the courtesy car was not returned. My reason for booking is still outstanding.
At the last service, I reported a slow puncture and a nail was found in the tyre. This was replaced under the insurance I took out. However, I soon found that the new tyre was seriously underinflated - close to only 50% of the correct level.
'Did what it says on the tin'
Very attentive staff
I feel valued and looked after by Cooper Thames Ditton in all my experience of dealing with them over 20 years
No hassle and great customer service
Although the engineer was friendly the whole service was let down by poor initial service and delays in informing the engineer I was waiting.
I have not been to Cooper Thames Ditton for many years- I found the staff to be arrogant and generally unhelpful and customer service non existent
Service handover was quick and efficient.
It took me some time to get the car checked in for the MOT. The communication between the person in charge and myself was poor which resulted in me collecting the car the following day. It took over 2 hours to get the car checked out!
I have always been a very satisfied customer but not this time. I did not like the way I was advised about the costs and then reduced it again. It did not look or sound professional.
Unreturned calls;unanswered emails;same fault recurred in 25 miles;estimate for the new work (brake warning lights and a faulty driver's window) totals over £390 ON TOP OF £99 for diagnostics. Advisor unduly concerned with ensuring 'mechanics bonus.'
The level of service provided by Thames Ditton BMW was extremely poor from the moment of my arrival in the recovery vehicle. Through their ineptitude, I ended up waiting three days for the return of our BMW, and had to collect it myself from Kent.
Good friendly service.Accurate estimate of when vehicle would be ready.
Very helpful service assistant who arranged prompt attention to correct a fault and good communication from the service team who also resolved the problem efficiently.
Efficient, courteous customer service. Service completed on time. Minor problem - the next service due counter was not reset after the service, necessitating a brief return visit.
unresponsive - never returned calls properly and didn't do the job i asked for - and charged me a fortune.
it took a long time waiting in reception to see someone to drop of keys and to pick up car
PLEASE READ ABOVE! BMW SAID MY BLUE TOOTH COULD NOT BE FIXED HAD TO BE REPLACED AT A COST OF £1500 PLUS - A friend of mine that used to work at BMW CLEARED THE MEMORY AND RESET MY BLUE TOOTH ALL WORKS FINE NOW
The car looked great. It was all good except that the car had been cleaned and something was all over the bonnet. I had to clean it off once I got home.
Fault rectified and health check given, together with future recommendations.
Everyone I encountered was efficient friendly and helpful. Especially Joe, the mechanic who serviced my car, was highly efficient and competent. Outstanding-I thoroughly commend him. Thank you.It was however not a cheap service but my M3 is s delight
staff efficient and friendly
As above and also when I spoke to customer service on the phone, they were unable to find the documents for my car when it was with them in the garage and I was told different things by different technicians about the wear on my tyres
Took car in for a service which was supposed to last just over 2hours and took 4.25hours. The chap dealing with the car didn't seem to know how long it would take, and did apologise but couldn't help at all.
A special mention must go to Yasin Hafid. He gave excellent service and was most professional.
Service was efficient and polite
All in relation to the above
I can't answer this question in 250 characters. Suffice it to say that I had to request the direct intervention of the dealer principal in order to resolve an issue created by the service section. Which, in fairness, I did promptly receive.
Im surprised that a marque that self-anoints as a premium brand does not offer a full valet after the car has had a routine service. A bucket of soapy water hardly becomes the image of a luxury car manufacturer.
Completed on date scheduled
The service manager said how long the service would taken.I therefore could plan my day accordingly.
Good professional level of service, provided regular updates on progress
Straightforward, good communication and a thorough handover
When at the dealership I was always treated very well. However, when there were issues over the phone it would take ages to sort.