Loading...

ABOUT COOPER THAMES DITTON.

Find out more about what we do and our team.

Meet the team

Enzo Mussachio

Sales Manager

Jerry Gravell

Used Car Manager

Adam Basheer

Transaction Manager

Carlos Aguier

Transaction Manager

Paul Martins

Aftersales Manager

Robert Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.6
    • 60 ratings
    • 16 comments
  • Service

    4.3
    • 87 ratings
    • 15 comments

Professional centre. The waiting area was very nice. I would have preferred paperwork confirming the work carried out.

Service

My car was unexpectedly kept at the cooper Thames BMW Garage for a few days due to problem found after warrenty check. Cooper Thames were unable to offer me a lift to be dropped back to my home, and was only offered a lift to the train station.

Service

The car was not cleaned inside, there was some marks on the seats.

Sales

Mr Day was very good

Sales

The service was very good.

Sales

Paul Weir's approach to the sale engendered trust from the outset. Very straightforward and no flannel.

Sales

I don't like the fact that, both on drop off and pick up, I'm made to wait for somebody to be available to check me/the car in and out.For standard service I'd prefer to just drop keys off (and deal with any pre-questions beforehand by email)

Service

there could be less forms to fill in in the purchasing process

Sales

very good service.

Service

The lack of the delivery time was very annoying.

Sales

Very quick and very easy process.

Sales

James Lees was brilliant - after that it all went pair shaped.

Sales

Chris Bishop the salesman I dealt with was very helpful, honest and kept me informed throughout the process. Handover of the car was professionally dealt with.It's a shame the service department has so far not been as good

Sales

In for fast track oil service but was there over 2 hours

Service

the member of staff who handeld my car service was rude and unapproachable. called at 17:40 to let them know that i may be couple of mins late, the answer was - quote - i am NOT waiting repeted few times rudely . however the rest of the staff SUPERB.

Service

The service person was very rude and I have made a complaint about this.

Service

Flat front tyre- made my way to BMW centre where we purchesed our car.Waiting time- 20 minutesYour staff approach- very poor and arrogant

Service

On arrival for collection I was left waiting 45 minutes as my vehicle hadn't yet been clean.

Service

Communication was not great in the run-up to delivering the car - I ended-up chasing the dealership and emails went unanswered for weeks - think of central customer care for when people are away or standard 2-4 weeks update so we are in the know.

Sales

Very satisfied with the process

Sales

I was kept informed by James (the person who checked the car in and took the details)!on a daily basis about the extent of the mechanical problem. Please nominate him for a customer service award.

Service

It seemed to be very difficult to get your workshop to get the tyre pressures set correctly. This problem was solved by buying a pressure gauge and using a foot pump myself. Your quote to repair a bodywork scratch was ridiculous. Done elsewhere.

Service

The sales guy Haytham, was very informative, and the sales director Enzo and financial representative, made the whole experience very enjoyable.

Sales

It is better than I have had before, we dealt with Paul Wier, he was excellent.

Sales

Very efficient staff

Service

It was good.

Service

James Lees was fantastic and I will contact him when I need my next new car. The genius was also extremely helpful

Sales

The service was very good.

Sales

Very willing

Service

The service was very good.

Service

Communication to customer should be made mandatory at ALL dealers so customer knows the status of this order, without having to 'pester' sales.Customer should be advised automatically of the build date-prior to the build, shipment, delivery,