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Shrin Shah who was my services adviser has now left Coopers. I am extremely disappointed in the company's lack of management skills to be able to retain it's staff team Shrin was a excellent service provider.
Too much time was taken for the service. The car was not even washed for me after the service. Not happy at all.
The help with my problem by the service interface was very good.I find the staff answering the phone, too stuffy and a bit condescending. Not the image you want l suspect.
Very long waits and not very inspiring Customer Service
Outstanding service and everyone has a joke with me as they all know me
Excellent service from Shirin expediting the car through it's service and keeping me informed.
One job on the mini was missed off
i got my car back from a service and i got a scratch in the front bumper. the service team are dishonest bunch. had to rebook twice also because of loaner car issue
Everything seemed to go to plan. Only slight problem was the drivers floor mat needs replacement and you stated that it would take a long time before it was available.
The service etc was good, but the car washing needs improving particularly in respect of cleaning the wheels.
Everything was done well and ahead of time
Service was efficient and completely customer orientated.
It was perfect other than having to drive my car into the dealership as no one confirmed the collection
The ebtire process was extremely smooth, the price was very competitive, and Shirin made sure I was updated throughout the time my car was at their site.
The service wasn't logged on the car. My tyre valves were not checked properly It took 6 weeks to get a appointment
All my expectations were met in terms of service and costs.
No complaints and went exactly as I expected. Took some time to find a parking space which was the only drawback.
Rang 3 times after video report at 2.30pm (3.30pm, 4.30pm (& sent email) 5pm) & left messages regarding sensor issue.Got through on 4th as asked to speak to GM.Was promised a call back that evening re additional noise issue on deceleration. No call.
Absolutely horrific. Poor communication, false deadlines when car will be ready. Had to attend in person and speak to manager. Upon collection and taken home, noticed a scratch. This was my first service and dreading the next one.
Had to drop the car off the day before - and they were able to do it within 3 hours a day early!
Extremely satisfied as a complex procedure completed on a 17 year old E39 owned since new.p
Two faults were flagged to be checked during a diagnostic check - engine fault light & rear sensor. Latter was working but after service wasn't. Fault light still malfunctions Still waiting for reply to two emails sent last Friday and this Wednesday.
Appalling service and advice, by John Young. Resulting in my car being returned in a dangerous state and the brake caliper locked up throwing me across the M25, after being told it shouldn't be a problem and the steering wobble was due to tyres.
You completed the complimentary service and MOT in 3 hours which spared me the trouble of renting a car and driving back to Wimbledon and then returning to Thames Ditton!
I am treated extremely well at Thames Ditton and the staff work exceptionally hard to please me. i have a long standing good relationship with staff at Thames Ditton from reception, through to sales and service.
Very smooth process throughout and client focused to address mine and my wife's needs and concerns. This was made possible especially by Bhoopinder Chodha (also known as Ron) who offered very useful advice and guidance. So, thank you once again, Ron.
Dropped off car and was giving courtesy car to get home , no hassles
Well received and everything organised dropping the car back at home on the day was a service that day that really helped with other plans
I got the appointment when I wanted it and left my car to pick up later
Few hick-ups at the start of the process for ordering the car as I was forced into a part time position for six months, made a deposit during this time but was pushed a little into purchasing the car quickly before having financial means.
The first time I drove my car after it's first service it broke down.
Excellent service by someone who understood my needs
Warned of long delays in servicing but, in the event, were able to complete the job very quickly. So far as a layman can tell the job was very well done.
They had my car for a week (this was no problem). However, they did not keep up to date as to the progress. Apart from once, phone calls, when I left a message, were not returned.
The member of staff I dealt with was extemely pleasant
Good service, attentive, nothing to comment on
Helpful and considerate.
Was quick and helpful but car valet was poorly done when compared to cobham
As usual great service from a great team
Car delivered 09.15. I made it very clear that I needed it back no later than 4pm, latest. Despite me having to chase and find out what was going on, I did not get my car back until nearly 4.30. This caused me no end of logistic problems.
I am always welcomed by someone on reception when I walk in, the service is always explained in detail and Bernie who invariably looks after me is very passionate about BMW
The service from Ian the service Manager and John the engineer that looked after my car were both efficient and friendly
Generally everything was very good, only negative was that I had to wait about 20 mins beyond my appointment time to book in my car..
i have found my experience of thames ditton to be disappointing given its taken 4 visits to get some external window trim replaced under warranty however on the last time i cannot fault Bernie for going the extra mile to collect and drop off the car.
Car had one fault - Battery on key fob needed changing. When I picked it up still had the same fault. Car was dropped first thing at 0800 but not worked on until late afternoon and so they did not have enough time to rectify fault during oil service.
Because I was told my car would have a valet so I deliberately didnt get it cleaned. It was definitely NOT given a valet. Maybe a hose down. Also when i got the car i was told my alloys would be given a silver coating?? This has never been done.
Service was excellent apart from not receiving the notification that the part had arrived as promised.
I was in trouble with nail in run flat tyre on a Saturday morning and the way the matter was dealt with by service dept by Dave Stewart was excellent.
Efficient & friendly. Clear explanations
Price given for repairs was three times over the actual price, pulled out of buying new carReally not good, my car returned in worse condition than when delivered for repair
Very helpful and efficient staff.
No problems and good comunications.
No hitches, quick, polite.
Everything was done as expected and kept informed of progress throughout. Car came back neat and tidy.
Efficient friendly knowledgeable staff and sevice technicians.
Needed tyre change, it was done immediately, however, first time around, BMW didn't realise there was a nail in my tyre and the tyre deflated even more. Also, forgot to order tyre first time round. But when called back, it was done by next day.
Receptionists were helpful other staff not so great and quite brusque
The booking system is brilliant - much improved and efficient. The service itself was also very good. The only let-down was the front desk / reception female younger staff member who was rude and unprofessional.
Hardly any waiting-about. Everyone polite and helpful
Completed on time and non functioning windscreen washers solved at reasonable cost
All fine apart from waiting times on delivery and collection
I have been away since the MOT/service etc. on my car. There are someissues to be sorted out before I am able to give a better answer.
I was dealt with courteously and in an efficient manner.
Offside wing mirror not operational on reverse but operational before service.
The service went to plan, everything seems good to me. I have since noticed that the MOT service light has activated even though this was performed which means I will need to make another visit specifically for this purpose.
Was kept fully up to date . Went the extra mile when I raised a query to correct an error
Car service was carried quickly and efficiently. However the service book was not updated or signed. I even asked before leaving and was assured that it had been updated. Thankfully I checked before leaving the forecourt.
Shirin is as always a very friendly and helpful person, he is very welcoming and all ways goes out of his way to make sure the experience at Thames Ditton is top notch.
John was very good from the moment the car was booked, and subsequently keeping me advised in real time of the repair process to completion. Work was completed to time/ expectation set.
My big gripe was the very high labour cost for the change of two lightbulbs!!!
The whole experience was very professional and efficient
always great service at thames ditton...they know how to look after the customers
no reply to my letter or my concerns
The car was ready when promised and the cost was fair.
Bernie was fantastic.
The process went smoothly and staff was extra polite
It was easy, I was well informed, and the showroom is a nice place to while away an hour working whilst my car was being serviced.
It was good and efficient
The sales team (particularly Paul Weir) were extremely helpful and proactive in finding us the right car and working through the purchase process, which was complicated by the fact that we are returning expats.
All very efficient and friendly
I was extremely well received and did not feel any pressure to buy.I was given multiple choices with the choice to test drive the differen models.The option of selling and then buying was very tempting and reasonable.The sales man was first class.
Haitham was completely committed to answering all our questions, making sure that the car was specified correctly, follow-up meetings, comprehensive handover and giving us access to a Genius after the sale had taken place.
Very efficient service by the sales consultant Nick Dey
Good advice and communication through out. Took Nick the salesman up on his offer to try and match any other price we received which he did match.
They attended to all the queries we had
Adam was extremely helpful and no questions left unanswered. A fantastic purchase experience and would definitely recommend Coopers BMW.
Thomas Godfrey the sales person was fully engaged with us throughout the process.Well done !!!
Excellent service all round . Tom made the whole process incredibly easy
All aspects of customer service excellent - from understanding our needs, helping to choose the car specification, negotiating price, pre-delivery communication and hand over.
The team provided a first rate service. David Franklin, in particular, was excellent.
friendly, knowledgeable staff who were keen to help
I think I received a reasonable deal trading in my BMW for a new Active Tourer.Sales consultant very helpful.
I have used coopers for last 6 cars service always the best . Wish every thing else in live could be so pleasent .
Cooper Thames Ditton went the extra mile in terms of sales. I nearly purchased from another dealer but the determined and excellent service made me want to give my business to Coopers TD.
Malcolm my sales rep made the entire process fantastic. This is my first BMW and I bought the m2 blind. He continually kept me up to date with information as and when it was released.
my sales exec steven chambers was extremely professional, knowledgeable and approachable . i had intended to buy a min from cooper mini i and walked out of cooper bmw owning a 1 series
It was a good experience overall. The promotion at dealer prompted us to have bought the new car, even higher spec than what planned. The agent was nice & open giving us the best deal (if it actually really was!). The timing held was't good though.
Sales guy was good through out the process. Handover for demo was a little diapoining, felt like we have sold you a car...now for the next sale.small scratch on the bumper (that was repaired with no fuss later in the week). Compare.
The BMW centre staff were great. Great service and very informative. All round good guys.