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ABOUT COOPER THAMES DITTON.

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Meet the team

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Craig Gallacher

Head Of Business

Enzo Mussachio

Sales Manager

Jerry Gravell

Used Car Manager

Adam Basheer

Transaction Manager

Carlos Aguier

Transaction Manager

Ian Frith

Aftersales Manager

Terry James

Transaction Manager

Neil Barnes

Local Business Manager

Haytham Ibrahim

New Car Sales Consultant

Nick Dey

Used Car Sales Consultant

Steven Chambers

New Car Sales Consultant

Ajay Gharu

Used Car Sales Consultant

Malcolm Critchley

Used Car Sales Consultant

Jake Anderson

iSpecialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The repair undertaken on 24/10 2016 wasn't carried properly and the trim has become dislodged once again.

Service

Although my welcome at the service dept was friendly and polite, the problem has not been solved so the car is going back in next week for another look.

Service

very friendly and polite staff- outstanding customer service in that department, however communications between departments completely useless. requested body work estimate twice never happened also added screen was but nothing done . disappointing

Service

When i booked the car in for its mot,i particularly asked if the brakes required replacing. I remembered from the previous year that the mechanic had sent me a video letting me know the brakes were very worn.I was categorically told brakes were ok

Service

There was a significantly large visible squidgee scratch when the car was washed. I did bring it to their attention straight away but haven't called up again since it would mean having to go without a car for a few days to get it re painted.

Service

Very efficient booking system, friendly and polite staff

Service

I missed my booking by accident, Ashley phoned to find out if anything was wrong and then booked me in the following day. Thank you.

Service

The squeaking noise coming from the steering wheel has been rectified, however the very infrequent momentary loss of power, similar to an interruption in fuel supply, when accelerating away having just braked has not been fixed.

Service

I hear some noise from the brakes after the service I need to take it back to the serviceAnd compared to other places it is really expensiveAnd I only used the car for 2k mileage before the Previous service. I guess no oil change was required

Service

Multiple reasons, including being charged for work without being advised prior to work undertaken, but many, many more. I am in the process of writing a letter of complaint to dealership and bmw.

Service

Professional and courteous reception, and a nice clean and serviced car at the end

Service

The customer-facing staff and environment is very satisfactory. The condition in which the car is usually returned is not. I feel the "technicians" are sloppy. Oil spills on engine cover, muddy kick-marks on door card and sill.

Service

Screen wash water was re-filled - looks like anti freeze was not used?Complimentary valet - was it just a wash?

Service

i was greeted with the news that there was a recall issued on the car , which i want aware of , and that the car would be needed for a full day to sort the issue.

Service

I took my car in because the tracker was not working. I got a video showing that all was good with the car generally - but no mention of the tracker issue. No call, no email no nothing.

Service

Car had to be returned after substantial previous work, items missed on back wheels? car also had the Service light coming up, brake fluid replaced, service light still on when collected, waited over 40m to get car, despite earlier call saying ready.

Service

The staff are always helpful and my car was ready for me when they said it would be.

Service

I mentioned that a headlight alignment warning often came up & could it be checked. The first day back after service it came up again. So a bit disappointing, however I realise as an intermittent fault it may be difficult to find.

Service

I only went in for two.split tyre changes, but the garage managed to get the appropriate new tyres fit them and have the car ready quickly and efficiently

Service

original booking seems to have been lost then work not carried out requiring a second booking

Service

Acknowledged at reception and car taken receipt of despite not being pre-booked in (it was an emergency dashboard light situation).

Service

As usual work was carried out very well but a very long wait and the promised car wash did not happen

Service

reliable, courteous staff

Service

Staff were competent and friendlyThe only problem I had was when I tried to book the service on the BMW web site I had to phone BMW Cooper Thames Ditton direct ..

Service

Should have received an umbrella with my service. Was not provided. Service agent said he would deliver it, it never came. I went into the showroom and was told to come back later.

Service

Overall service was very well conducted and in good time.however, the quality of the wash and vac was poor - this is not the first time either !!

Service

Poor diagnosis. Poor advice. Slow correspondence. MOT and 2 issues took well over a week to resolve. Final measures to compensate me were made but too little too late.Happy to expand with detail if of interest.

Service

It was an efficient friendly process. Coffee and newspapers provided whilst I waited

Service

Took ages to arrange, zero pro activity, new car with puncture requiring new tire in first three days. Didn't even bother to clean the car.

Service

Had to wait a while to be seen.

Service

The level of service was good and there was no delay.

Service

The cost of a simple handbrake adjustment and supplying and fitting a battery was too high. Also you wanted to charge me £100 for a diagnostic check where you would have told me what I had already told you, I declined the offer

Service

From when I arrived I was asked if there were any other issues to look at on the car which there were not I was taken to local railway station and collected later that day, I was called to advise service was completed, an overall pleasant experience

Service

Pleasant staff and appreciated the lift to the station

Service

I was expecting to collect the car on the same day but only received a call 20 minutes before closing. The issue that was to be repaired is still occurring so we will have to book the car in again

Service

Work not carried out

Service

No one bothered to contact us to let know anything in the service department.

Service

excellent service collected and returned my car for me.made very easy for me.

Service

Was kept waiting half an hour after arriving and again on collection. Not enough service advisors seemed to be available. Lots of other people just standing around. On collection another customer sat chatting to the only advisor presen for 20 minutes

Service

I was given a 2pm 'meeting' with the tech advisor.I waited over an hour for the meeting and then he knew nothing about the meeting, car or service.That said, he did research the job and was incredibly helpful & insightful.

Service

car was not cleaned and valeted and petrol cap is missing plus kept car for 2 days

Service

Service was great but a necessary follow-up attempt proved extremely frustrating. After 2 weeks and 6 or 7 unanswered calls I personally went to the Centre to get the car booked in.

Service

Dropped off for fault investigation. Had to follow up with BMW 4 days later after hearing nothing. Received message 2 days later "car is ready to be picked up". I called to ask what had been done. Only then told £3k bill to fix & unsafe to drive!

Service

We were very satisfied with the service which ran on time. It was a little odd though that when we wanted to leave the garage an error message came up. The faulty light was replaced in five minutes without extra costs.

Service

Everything went as planned from booking to service and collection

Service

Professional quality service

Service

It would be wrong to single out Thames Ditton as I'm unclear as to whether the problem lies with them or with BMW. My bigger issue is with BMW UK and the uncaring and unhelpful attitude towards me. Details should all be in the case notes.

Service

I was told my car would be ready by 1pm and I would be given a call to confirmAt 2:30 I called to find out if the car was ready, the person I spoke to couldn't tell meI was called at 3:30 to say the car was ready but I had to be there by 4:00

Service

The service was not done on the appointed day because they lost the car key. A new key was ordered and the car booked in a week later. We had to wait a long time to be seen and the place seemed chaotic. Also the car was not cleaned as promised.

Service

Waited 45 minutes to drop off car (Fri). No call to pick up car; when I called I was told it wouldn't be ready. Was called on the Sat and asked if I wanted to change brakes. Waited nearly an hour, when car arrived, interior light work not done

Service

I still have the same problem with the car.

Service

Car properly serviced and explanation about the change. Done on time. Only issue was getting to the service station again in evening from work as had to take other transport.

Service

Very poor customer service, no communication within staff and no communication with customer. I was left distressed for two days. You have lost a customer. I will never come back.

Service

Unfriendly and unhelpful staff. Total failure to communicate. Kept car overnight without my permission. Car was only in for an MOT test. Failed to provide new tyres at a competitive price.

Service

All staff, from reception to service, were polite friendly and helpful.

Service

I arrived early for my car's service and was greeted at reception, however I then waited 45 mins for any form of attention. After asking for the approx. service finish time I left and returned at 2pm to again wait a further 2hours, very frustrating.

Service

Customer advisor kept me waiting for 45 minutes.

Service

I booked a waiting appt. told on arrival my car we'd be ready by 5pm.

Service

Pick up, servicing and return went very smoothly. I am completel satisfied with the service

Service

Problem sorted, car returned clean.

Service

The service was done very last minute and Adam Shelton managed to get us in for the new tyre to be fitted which was massively valued and appreciated.

Service

Having booked the service in good time to get a loan car, no loan car was made available.A steering column bush was replaced during service. Following this at 70mph + a buzz was noticed from this area. It took 3 calls to get somebody to ring back

Service

It took a week to correct a leak in the cooling system . The parts were not in stock and it needed two attempts to correct the problem .

Service

Part of the service included an update to Key Software. One of the keys stopped working - unfortunately it stopped working again

Service

Reception was efficient, the Service Rep, pleasant and efficient, and the Chief Service engineer helpful, the loan car was clean and immediately available and my car was immaculate when I picked it up. "Completely Satisfied" is the only description

Service

Took a while to get a booking slot but great thereafter.

Service

The collection was fine, but booking in was short and to the point I was never asked if I had any other problems with the car and was not asked when i needed the car, but was told it would be ready between 5.30pm to 6pm. I have never had this before.

Service

See below

Service

The car had been poorly cleaned, dirty water must have been used as it was cleaner when it went in, interior had muddy foot prints and not vacuumed, a bit disappointing with a brand new car. Apart from that everything else was fine.

Service

I received pleasant and competent attention and the service was seemingly well performed.

Service

The problem (an intermittently dead door speaker) I had with my car was sorted, to the agreed timescales and at no cost to me (warranty work). The car was washed and vacuumed, and the staff were extremely courteous.

Service

Service has slipped. You can expect nobody to answer your call once you have spoken to reception and they rarely call back. Despite one of your staff assessing what needed repairing they failed to order the parts and still have not called back.

Service

prompt friendly service

Service

Able to assist us when we asked and answered all our questions.Staff did not rush us

Sales

The sales team I met were most helpfull; both Adam Shelton and Adam Basheer in considering what I needed from my car. Adam Shelton in particular spent time attempting to explain the additional aspects of the controls for this model to me.

Sales

Malcolm Critchley the salesman was at all times extremely helpful , offering what appeared to be very impartial advice. At no time did I feel under pressure to complete the purchase against my wishes.

Sales

Great service

Sales

Overall great service. Transparency on pricing, insurance offered and clearly explained. Occasionally miscommunication but quickly resolved by Tom.

Sales

Because the carr is briliant and built very high quality wich i cannot ignore

Sales

A competitive deal which was held for me to allow the sale of my previous car - and generally an open discussion, so never felt like I was unaware of any facts

Sales

great service, polite, responded quickly to questions, was patient and thoroughly professional but not pushy in the slightest which is rare.

Sales

The service I received was first class from start to finish. The process of buying a new car was made even more enjoyable and exciting by the team at BMW Thames Ditton.

Sales

Overall satisfied but lacked the aftersales follow through.

Sales

From first enquiry to picking up the car I was kept well informed. Jason was fantastic and a real credit to your organisation. The entire process was made very easy and hassle free.

Sales

Steven chambers gave me all the information and dealt with my needs very well. I was very impressed with his professionalism.

Sales

Pleasant,efficient service which added to the pleasure of the purchase!

Sales

Staff are very helpful and professional especially Mr. Adam Shelton who helped us choose and sold our new BMW X1.

Sales

Staff were wonderful and extremely helpful. Very fast and efficient workers.

Sales

Excellent service from Adam Basheer & Steve Chambers; they make you feel important and they genuinely care. Great ambassadors for the BMW brand.

Sales

Family and High class product and service by car brand and team member. Ian, Carlos, Adam and general manager at Thames ditton branch to meet our expectation.

Sales

From the minute we arrived at the showroom, we were welcomed, treated courteously and professionally and felt like we were the only people in the showroom (we were but that's beside the point!). Excellent service. Very pleased with our new car.

Sales

Haytham Ibrahim, the salesperson, just made everything easy for us. He was patient as we considered different cars, answered all our questions and wasn't pushy at all.

Sales

Excellent client service by sales negotiator Haytham Ibrahim

Sales

The salesman was very professional & gave the impression he cared.