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ABOUT COOPER THAMES DITTON.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Jonathan Sharman

Head Of Business

Jerry Gravell

Used Car Manager

Adam Basheer

Transaction Manager

Carlos Aguier

Transaction Manager

Terry James

Transaction Manager

Neil Barnes

Local Business Manager

Haytham Ibrahim

New Car Sales Consultant

Nick Dey

Used Car Sales Consultant

Steven Chambers

New Car Sales Consultant

Ajay Gharu

Used Car Sales Consultant

Malcolm Critchley

Used Car Sales Consultant

Jake Anderson

iSpecialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The centre phoned me to tell me my car was ready for collection. When I arrived at the centre to collect my car, I was told it was not ready and I had to wait around 45 minutes until it was ready.

Service

The job was carried out without issue. Although when booking I was told a much shorter wait time.

Service

I have been going to BMW Thames Ditton for 10 years and in the last 2 the service has dropped. Our Key Fob had stopped working and it took 2 weeks and 6 telephone call to eventually speak to the deputy manager. She was dismissive and uninterested.

Service

Good service. Not a ten because when I went for a quote they didn't mention the price quoted was +vat. Otherwise good

Service

They listened to what I wanted, and did exactly what I asked them to. I also thought the video they provided of the visual inspection was a really good idea.

Service

Booked a service which was fine but asked them to check whether our front offside tyre needed replacing as pressure gauge had gone off. Long story short they changed the wrong tyre, and charged us £370 for the privilege which raises many questions

Service

It was all very easy

Service

A replacement part was needed and we were told that we would be notified when it had arrived from Germany. After some 8 weeks we contacted CTD who discovered that it had not been ordered. There after, however,the part was quickly ordered and fitted.

Service

Neil Barnes

Service

Twice they didn’t have my booking notes and was left for an hour not seen, they called me over and said they can see me the next day when my appointment was for the day I came in

Service

whoever parked the car after service left the seat so far forward it was impossible to get into the car. Also the mirrors had been adjusted - a lot

Service

I was expecting to be told the progress of my service in the course of the day. That didn't happen and when I phoned I kept getting cut off. I was told there was a system fault, which had happened, when I booked the service a couple of weeks before.

Service

User experience at the dealership in the past few occasions have generally fallen short of expectations, although on this last last visit, it has been perfect with the help of Ashley Duncan.

Service

Car was taken in to fix faulty dashboard light - returned with same fault - not fixed!

Service

See above! Lack of communication. Rude staff!!

Service

Really nice people who work there. They make you feel at ease, as soon as you walk in..Well done BMW, keep up the good work.

Service

Loan car stank of cigarettes and was dirty.Service from member of staff was poor and unfriendly

Service

Disorganised, poor quality management incl. damage to my vehicle.

Service

Car booked in quickly and with feedback on what was required,job wise.Was offered a courtesy lift back to the station.

Service

From check in to collection, was kept informed of what was going on.

Service

Overall service experience is never great. I bought my car new and unfortunately it has been in for issues with breaks/servicing a number of times. I don't find the service team very friendly/welcoming and I ALWAYS have to phone at the end of the day

Service

As above and also the work was completed in a timely manner to a high standard. The only thing I would mention is that my car did have a few dirt marks on the seats which I thought would've been cleaned before the car was given back to me.

Service

Things were sorted swiftly.

Service

Due to the above issue

Service

Terry Bird is rude & unhelpful

Service

Excellent service from Terrence Bird.

Service

See above comments

Service

Ashley was very pleasant and helpful, however the car is not fixed and needs to go back in again.

Service

I went to collect the car after its service. I received a call to say the car was ready for collection but still had to wait an hour to collect the car

Service

Very good decent. Good customer service

Service

Very good all round but difficulty in parking on arrival at the site.

Service

Same as the a above

Service

Car valeted and serviced. Cost a little less than expected

Service

My car was collected from my home and returned after a service,however without any paperwork so I really did not know what work had been carried out.So I called Thames Ditton and they told me it was a basic service,but nothing was eneterd in my serv

Service

I was not kept informed of what was happening with my car

Service

I was offered a courtesy car, I was called AT THE TIME of my appointment to ask if I needed it as there were none available - not acceptable. The car that they found for me was filthy. The service guy was stressed and let me know about it.

Service

no problems and cleaned ready

Service

Everything was done efficiently

Service

Issue was dealt with quickly and efficiently.

Service

It was Christmas Eve, the guy on the desk (forgotten his name) was polite, efficient, professional and communicated wellThe car came back clean, and within the timescales they had given me

Service

On time and delivered what you said you would.

Service

Ease of access to the relevant advisors

Service

I've always had a good experience with Thames ditton, but not this time. A 90-minute fast track winter wheel change took over 3 hours with no apology whatsoever and the wheels that came out of storage were filthy (the service describes cleaning them)

Service

The workmanship is great, can't fault that, and the receptionist was really helpful, I just find it inexcusable to be sat in the waiting area for 30 mins without anyone coming to see me from the service department to tell me how long my car would be!

Service

See above

Service

Sressful. My last two service appointments have been dreadful. Turned away from the first one. Second time trying, service history not updated. Told I had nail in rear tyre car. Went to get tyre changed but no nail was found! How can this happen?

Service

The service was very good, but a little more 'matter-of-fact' than my previous experience

Service

Sorted out everything without fuss. Service package so no charge.

Service

The problem I have is that I book about a month in advance and take the car in the day before BUT the car is never ready before just before closing on the day. The cars should be dealt with in order NOT the order you want to deal with them

Service

Quick and responsive customer service.

Service

Generally good, but staff always very busy and there is often a significant waiting time.

Service

Supposed to be a 90 min service. Took 3 hours

Service

As this was the second visit for the same issue, my only concern with BMW is why did it take several days to identify the problem..

Service

booking in was ok but trying to get information as to when it would be ready was altogether different experience.

Service

I had 2 very poor service level from the service team at BMW Cooper Thames Ditton. I found them rude, un-professional and more importantly incompetent.with that said, I must compliment Justin ( driver) Ashley ( body shop) and the reception team.

Service

Well looked after service done while I waited

Service

Flexible on timingCourteous staffSimple and efficient process

Service

The car was in very good condition. ( apart from the service )

Service

The person did not mention what the document was when I was given the paper to sign until I asked. Also did not show me the functions of the loan car since it's slightly different to my car. Just watched me try to figure out myself until I asked.

Service

Because I am delighted with the service and end result.

Service

Everything went according to plan. The car was collected exactly at the arranged time and returned very promptly.

Service

I requested work to be carried out during a service this was not done.The service took 3.5 hours while I waited. The customer waiting area was next to an external door which was used constantly by members of staff with no regard to how cold it was.

Service

Difficult to work whilst waiting, and unfortunately a delay in the work (a standard brake fluid service), despite me arriving 15min early.

Service

Thames Ditton team is always very helpful and polite. Service and MOT was completed in the agreed timeframe. Smooth experience.

Service

Cooper Thames Ditton were slow to return calls and chaos over return of car.Still awaiting battery for key which they agreed to supply!However, the repair to the vehicle was done on time. Small things not good though.

Service

I always feel confident that the car is being kept in optimum condition and service personnel are very helpful with minor queries.

Service

4 stars, although the winter tyres that you swapped onto the car were incorrectly inflated as usual!

Service

The car was serviced but had a problem with the windscreen washers. Although this incurred extra time and expense, the vehicle was ready the following day, with MOT.

Service

Nobody to listen in customer care

Service

See above, the work they did is fine.

Service

I received a sms the night before, explaining that there are no loan cars. I had booked a loan car, as my wife was going to drop off the car and then head off with my 3 year old. I called, and was reassured it was a computer error.

Service

had no problems with booking car in and collection after service

Service

Car in for routine MOT /service. I needed to call to find out when the car would be ready. Also, the car usually has a valet service to a high standard. This one was adequate. When I booked I asked for an e mail confirmation. I did not get this.

Service

Helpful and knowledgeable staff.

Service

See above

Service

A pleasurable experience from start to finish.

Service

Fine except for it taking nearly 15 minutes to actually speak to a service adviser to hand over my keys.

Service

See above

Service

For the reasons i have mentioned above. We were told that the brake fluid was low and needed changing and were charged for it. We were told that the car needed to be recalled because of sediment in the brake fluid - isn't this one of the same thing

Service

Was a bit concerned that when I called to confirm I was told my vehicle was having 2 revallnissues dealt with rather than a service. I hadn’t been notified that the recalls were required.

Service

Dealt with my issue very quickly

Service

the problem - which turned out to be a puncture, and need for a replacement tyre - took 3 hours. this was a waiting appointment, which was timed for 90 minutes

Service

Did not reset the service frequency, did not address sqweeky breaks and altered settings of car.

Service

My car was delivered to my home address, leaving me stranded at my office. My complaint has still not been addressed.

Service

Rubbish service, zero. While i was waiting haven't even offered a tea or coffee

Service

See above.

Service

job done in time

Service

As above, it was good but could have been better.

Service

No curtesy car available and I did not have a MOT voucher.never mind staff went out of their way to rectify this.Thank you

Service

Car arrived from another dealer with a fault but repairs in 24 hr

Sales

as above

Sales

Great knowledge and guidance as well as flexibility

Sales

It was a complete mess - pls speak to them

Sales

Great Customer Service

Sales

Staff are knowledgeable and informative and make you feel welcome.

Sales

Very efficient and pleasant sale, with very thorough handover of car.

Sales

Very good service from the sales team (Andrei and Ian), but score negatively impacted by the fact that almost three weeks after taking delivery, we are still waiting for payment of almost £2000 despite sending a reminder more than a week ago. Poor!

Sales

Excellent service

Sales

Despite a few mishaps, (not having the SatNav ready upon collection and having to chase for this after the sale) overall I was pleased with the purchase and delivery

Sales

Derek made the experience superb, with regular updates on the cars progress and even a preview of when the car had just arrived!

Sales

Smooth, fun, had the prestige of the unveiling of a new car - all needs to be a little special. Wife loved it.

Sales

Firstly, the Sales staff (Sam Moth & Carlos) were excellent - very knowledgeable and professional throughout.Secondly, really pleased with the car - so far, it's everything I hoped it would be.

Sales

I ended up getting the car I wanted on really good finance, but everything seemed to take way too long, especially since the vehicle which was already on-site.

Sales

Adam Shelton made the whole experience fantastic from start to finish

Sales

No complaints....everyone helpful and friendly at all times