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ABOUT COOPER THAMES DITTON.

Find out more about what we do and our team.

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Meet the team

Enzo Mussachio

Sales Manager

Jerry Gravell

Used Car Manager

Adam Basheer

Transaction Manager

Carlos Aguier

Transaction Manager

Paul Martins

Aftersales Manager

Robert Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 71 ratings
    • 18 comments
  • Service

    4.2
    • 139 ratings
    • 33 comments

The service was very good.

Sales

Very willing

Service

The service was very good.

Service

Communication to customer should be made mandatory at ALL dealers so customer knows the status of this order, without having to 'pester' sales.Customer should be advised automatically of the build date-prior to the build, shipment, delivery,

Sales

I have dealt with a number of people about the fault in my car, none of whom were particularly sorry or surprised that I have had such a long going inconvenient and as yet unsolved fault.

Service

Very pleased with the centre

Sales

we thought Adam was excellent. Organised the process very well and kept us informed.

Sales

The centre forgot to send me an e-mail of the invoice on two occasions.

Service

The service was rushed, my car came back to me dripping. following a wash, with water soaked into the driver's seat and I was not alerted to the fact that my rear break pads needed changing until a few weeks following, even though it was marked red

Service

Booked in for an MOT made char able alterations without seeking approval first.

Service

The repair was done but once i had gotten home all the warning lights started flashing so i had to take it back

Service

People are nice.Car was in garage for other problems 3 weeks ago and when I picked it up I noticed air con problems. Why is garage not checking? It's a well known 5 series issue. I'm told it passed the health check. Not very useful.

Service

It's bad. The staff were unhelpful. Advised that someone would take me to my place of work on arrival advised no drivers available therefore you will have to make your own arrangements. Due to the centre location there is a bus service close but they

Service

The service was very good.

Service

The service was very good.

Service

The service was very good.

Service

The service was very good.

Service

The service was very good.

Service

The only comment I would make is that the vehicle was booked in with c.3 weeks notice but still no loan car available

Service

As always at thames ditton, the customer service and the way staff conduct themselves is very good, however I'm giving 3 stars this time as the service advertised (winter wheel change & storage) was not fully carried out. Wheels were filthy.

Service

Everybody I dealt with was very helpful and efficient.

Sales

they were very good.

Sales

The team are just amazing and always make us feel as if we are the only client they have everytime we buy a new vehicle

Sales

Haytham was absolutely fantastic. Also nice to catch up with Carlos, who I had previously dealt with (but has changed to another role)

Sales

The salesperson was great.

Sales

it was fine.

Service

The service was very good.

Service

Adam was extremely helpful.

Sales

The was a lack of communication on the first contact made with the centre. I left my details for a sales person to call me as the centre was very busy but I never received a callback. I returned to the centre a few weeks later and was able to talk to

Sales

Booking an appropriate date for the appointment was not as easy as I experieced a year ago or more. If I wanted a courtesy car I had to wait for about a month. I could not because the car's brakes needed checking so I had bear the consequences

Service

I don't think the service centre believed there was a problem with my radio and I was considered to be a low priority. My iPhone 6 car charger still hasn't been returned to me.

Service

Raza Khan looked after us every step of the way. This is the third BMW we have bought from Cooper Thames Ditton and Raza has helped us each time. Everyone there is professional and helpful.

Sales

The vehicle was not valeted when returned to me

Service

i was completely happy with them .

Service

I had to chase the dealer numerous time - computer systems down too often,

Sales

The vehicle wasn't valeted to my satisfaction on this occassion.

Service

The 1st service itself was fine but the pre-service conversation regarding the pre-paid service agreement could have been handled differently. I accept my proportion of the blame BUT I believe a long term BMW driver could have been treated better

Service

Very good

Sales

Pretty smooth

Service

i am happy with them.

Service

Brilliant team that can't do enough for you. Shirin is an absolute star, completely committed to customer satisfaction. BMW emergency service is also excellent

Service

Excellent experience. Patiently answered all questions. Never rushed us ,even when it was closing time.I particularly valued the demonstration of operation of all aspects of car.You realise what you didn't know you did not know but assumed you did.

Sales

Tidy showroom, beautiful cars on display. A very approachable and courteous sales team eager to find the best car for a given customer.

Sales

they were excellent.

Service

i am completely happy with them

Service

The service was very good.

Service

James and Adam were both very helpful throughout the process. James was very pro-active about calling me and providing any and all details necessary to ensure a quick and stress-free purchase. 10/10 would buy again.

Sales

Pro-active and helpful- the service team give excellent advice as to when components need to be changed.

Service

service was only excellent as Shirin had to get involved to help the other service advisors.

Service

The whole experience was good, Chris Bishop our salesman was great no pressure and worked with us to find the correct car and package for us. We also enjoyed the way the car was delivered by way of unveiling the car which was covered in the showroom

Sales

Two sensors were eventually needed .Not very pleased and to top it all I was told when I picked the car up that the bodywork had been damaged in the workshop and would have to have the damage re sprayed . Car to be in for 3 days in the future.