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Two faults were flagged to be checked during a diagnostic check - engine fault light & rear sensor. Latter was working but after service wasn't. Fault light still malfunctions Still waiting for reply to two emails sent last Friday and this Wednesday.
Extremely satisfied as a complex procedure completed on a 17 year old E39 owned since new.p
Appalling service and advice, by John Young. Resulting in my car being returned in a dangerous state and the brake caliper locked up throwing me across the M25, after being told it shouldn't be a problem and the steering wobble was due to tyres.
You completed the complimentary service and MOT in 3 hours which spared me the trouble of renting a car and driving back to Wimbledon and then returning to Thames Ditton!
Very smooth process throughout and client focused to address mine and my wife's needs and concerns. This was made possible especially by Bhoopinder Chodha (also known as Ron) who offered very useful advice and guidance. So, thank you once again, Ron.
Dropped off car and was giving courtesy car to get home , no hassles
I got the appointment when I wanted it and left my car to pick up later
I am treated extremely well at Thames Ditton and the staff work exceptionally hard to please me. i have a long standing good relationship with staff at Thames Ditton from reception, through to sales and service.
Well received and everything organised dropping the car back at home on the day was a service that day that really helped with other plans
Excellent service by someone who understood my needs
Warned of long delays in servicing but, in the event, were able to complete the job very quickly. So far as a layman can tell the job was very well done.
The first time I drove my car after it's first service it broke down.
Few hick-ups at the start of the process for ordering the car as I was forced into a part time position for six months, made a deposit during this time but was pushed a little into purchasing the car quickly before having financial means.
They had my car for a week (this was no problem). However, they did not keep up to date as to the progress. Apart from once, phone calls, when I left a message, were not returned.
The member of staff I dealt with was extemely pleasant
Helpful and considerate.
Was quick and helpful but car valet was poorly done when compared to cobham
Good service, attentive, nothing to comment on
As usual great service from a great team
Car delivered 09.15. I made it very clear that I needed it back no later than 4pm, latest. Despite me having to chase and find out what was going on, I did not get my car back until nearly 4.30. This caused me no end of logistic problems.
The service from Ian the service Manager and John the engineer that looked after my car were both efficient and friendly
I am always welcomed by someone on reception when I walk in, the service is always explained in detail and Bernie who invariably looks after me is very passionate about BMW
Generally everything was very good, only negative was that I had to wait about 20 mins beyond my appointment time to book in my car..
i have found my experience of thames ditton to be disappointing given its taken 4 visits to get some external window trim replaced under warranty however on the last time i cannot fault Bernie for going the extra mile to collect and drop off the car.
Car had one fault - Battery on key fob needed changing. When I picked it up still had the same fault. Car was dropped first thing at 0800 but not worked on until late afternoon and so they did not have enough time to rectify fault during oil service.
Because I was told my car would have a valet so I deliberately didnt get it cleaned. It was definitely NOT given a valet. Maybe a hose down. Also when i got the car i was told my alloys would be given a silver coating?? This has never been done.
I was in trouble with nail in run flat tyre on a Saturday morning and the way the matter was dealt with by service dept by Dave Stewart was excellent.
Efficient & friendly. Clear explanations
Service was excellent apart from not receiving the notification that the part had arrived as promised.
Price given for repairs was three times over the actual price, pulled out of buying new carReally not good, my car returned in worse condition than when delivered for repair
No problems and good comunications.
No hitches, quick, polite.
Very helpful and efficient staff.
Everything was done as expected and kept informed of progress throughout. Car came back neat and tidy.
Efficient friendly knowledgeable staff and sevice technicians.
Receptionists were helpful other staff not so great and quite brusque
Needed tyre change, it was done immediately, however, first time around, BMW didn't realise there was a nail in my tyre and the tyre deflated even more. Also, forgot to order tyre first time round. But when called back, it was done by next day.
Completed on time and non functioning windscreen washers solved at reasonable cost
All fine apart from waiting times on delivery and collection
Hardly any waiting-about. Everyone polite and helpful
The booking system is brilliant - much improved and efficient. The service itself was also very good. The only let-down was the front desk / reception female younger staff member who was rude and unprofessional.
I have been away since the MOT/service etc. on my car. There are someissues to be sorted out before I am able to give a better answer.
I was dealt with courteously and in an efficient manner.
The service went to plan, everything seems good to me. I have since noticed that the MOT service light has activated even though this was performed which means I will need to make another visit specifically for this purpose.
Offside wing mirror not operational on reverse but operational before service.
Car service was carried quickly and efficiently. However the service book was not updated or signed. I even asked before leaving and was assured that it had been updated. Thankfully I checked before leaving the forecourt.
Was kept fully up to date . Went the extra mile when I raised a query to correct an error
Shirin is as always a very friendly and helpful person, he is very welcoming and all ways goes out of his way to make sure the experience at Thames Ditton is top notch.
John was very good from the moment the car was booked, and subsequently keeping me advised in real time of the repair process to completion. Work was completed to time/ expectation set.
The whole experience was very professional and efficient
My big gripe was the very high labour cost for the change of two lightbulbs!!!
no reply to my letter or my concerns
always great service at thames ditton...they know how to look after the customers
The car was ready when promised and the cost was fair.
Bernie was fantastic.
The process went smoothly and staff was extra polite
It was good and efficient
It was easy, I was well informed, and the showroom is a nice place to while away an hour working whilst my car was being serviced.
There was a dispute between whether or not my vehicle would be delivered back to me or whether or not I was collecting my vehicle. John in the service department was rude and unhelpful.
Bit of a delay when dropping the car off but everything else fine. Especially impressed with the video clip sent through showing the tyres. Courtesy call the day before was a nice touch.
Disappointed with 2 aspects. 1St was that I took my car in at 3pm the day before it was due so that it would be fixed early. 2nd) I wanted the windscreen washers fixed as well as the car serviced, but they forgot about fixing washers. Car ready 6pm
The problem isn't resolved, the service agent quoted a price on the phone £200 less than the final bill and doesn't respond to phone calls or text messages.
The service at BMW is fantastic, from the greeting at reception, the hot drink and the customer satisfaction based on all attributes of the staff.
Excellent reception and updates from Mr. John Young
Short Wait Time. Work was done efficiently
In general the front desk and the person who deal with the service of my car were friendly and courteous.
From the booking through to collection of my car from the dealership I received fabulous service , nothing was to much for anyone connected with my car ! Fabulous service
An excellent and friendly service all round. As usual. 5 star
the car service itself, and the exemplary treatment afforded me by the reception engineer, Shirin Sham were excellent. I had brought my car in 45 minutes late, and this was entirely my fault. Shirin handled this very well.
Efficient and flexible staff.
The Service Manager, Bernard Smyth, was exemplary in his attending to my concerns and explained exactly what work was being carried out.
Very courteous staff. Car ready when promised.
Service personnel were extremely helpful, particularly Mr. Shirin Shah, and task were completed perfectly.
Very prompt upon arrival and very speedy service.
I couldn't fault the service i received from the moment i dropped my car off to the moment i collected it , the advisor was courteous, knowledgeable and happy to help.
The issue was resolved on the spot by the service team despite initial indications while in transit on a recovery vehicle stating this could not be done, and the service team closing at 12.
I expect this level of service and I always receive it
all good as usual
Service advisor who served me
Although it took over 5 months to resolve the issue on my car; I am very happy with the way Shirin (service manager) managed the resolution from start to finish, keeping me informed of when parts were in order and when they would be made available.
All arrangements went to plan.
The service advisor Shirin was very accommodating when I was running late due to traffic and the team slotted me in as I had a small baby with me. The car was valeted and sorted perfectly
Good knowledge by the staff and especially Berni Symth. The courtesy car was of a good standard and i now may consider buying one for my wife.
Coopers have hopefully found out why the battery on my X1 kept losing power, they replaced the siren alarm unit which was causing a battery drain. The reason I gave only 3 stars is that this fault has been going on since early 2014 without correction
Service was "while you wait". Good service, nice environment, nice coffee.
Prompt, courteous, excellent communication.
Friendly, professional, and exude competence.
Everything from first contact through to delivery of car after completion was smoothly managed, with excellent and non-intrusive texts keeping me up to date with what was happening. Car returned beautifully cleaned as well.
Personal greeting. All done to time. Car cleaned inside and out.
I think because they were in hurry to finish off car it was rather dirty inside when it was returned. I reported it to Mr Stevens who was always very helpful and he offered me a free valet which unfortunately I was not able to accept
Some came collected the car and returned it after its service and MOT, that is what I call service.
First class service as always at Cooper Thames Ditton.
the work was carried out as specified and well within the time allowed
Everything was completed. Good advice on what should be done. Paul Johnson was very helpful.
Good advice and communication through out. Took Nick the salesman up on his offer to try and match any other price we received which he did match.
They attended to all the queries we had
Thomas Godfrey the sales person was fully engaged with us throughout the process.Well done !!!
Excellent service all round . Tom made the whole process incredibly easy
All aspects of customer service excellent - from understanding our needs, helping to choose the car specification, negotiating price, pre-delivery communication and hand over.
Adam was extremely helpful and no questions left unanswered. A fantastic purchase experience and would definitely recommend Coopers BMW.
The team provided a first rate service. David Franklin, in particular, was excellent.
friendly, knowledgeable staff who were keen to help
I think I received a reasonable deal trading in my BMW for a new Active Tourer.Sales consultant very helpful.
I have used coopers for last 6 cars service always the best . Wish every thing else in live could be so pleasent .
Cooper Thames Ditton went the extra mile in terms of sales. I nearly purchased from another dealer but the determined and excellent service made me want to give my business to Coopers TD.
Malcolm my sales rep made the entire process fantastic. This is my first BMW and I bought the m2 blind. He continually kept me up to date with information as and when it was released.
my sales exec steven chambers was extremely professional, knowledgeable and approachable . i had intended to buy a min from cooper mini i and walked out of cooper bmw owning a 1 series
Sales guy was good through out the process. Handover for demo was a little diapoining, felt like we have sold you a car...now for the next sale.small scratch on the bumper (that was repaired with no fuss later in the week). Compare.
It was a good experience overall. The promotion at dealer prompted us to have bought the new car, even higher spec than what planned. The agent was nice & open giving us the best deal (if it actually really was!). The timing held was't good though.
The BMW centre staff were great. Great service and very informative. All round good guys.
We were let down badly by Mini Thames Ditton who failed to deliver a new car when promised on May 2nd. Malcolm Critchley at BMW Cooper Thames Ditton found us a great new car and express shipped to us so I could drive it to an urgent business trip.
Alex masters (sales rep) was excellent in his customer service, providing clear concise information at every stage and was the determining factor in buying the car from that garage! I hope this gets passed onto him and he gets recognised.
Excellent staff-always polite and interested in what you really want! Showroom very clean, tidy and organised.
James went out of his way to get the correct spec for us. Exemplary service. Handover from Tom friendly and thorough.
The salesman was excellent and very helpful
Great welcome and always a very professional experience. Like the approach to customers and very happy with our sales manager Malcolm Critchley.
Staff were friendly and helpful and exceeded my expectations.
I was able to order this at half the required deposit as I did not have the complete funds at the time. The car was made and delivered earlier than expected and the deals were very flexible, allowing me to manage the purchase effectively to my needs.
The service overall was excellent across the board. Warm, friendly and efficient.