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Everything from first contact through to delivery of car after completion was smoothly managed, with excellent and non-intrusive texts keeping me up to date with what was happening. Car returned beautifully cleaned as well.
Personal greeting. All done to time. Car cleaned inside and out.
Some came collected the car and returned it after its service and MOT, that is what I call service.
First class service as always at Cooper Thames Ditton.
I think because they were in hurry to finish off car it was rather dirty inside when it was returned. I reported it to Mr Stevens who was always very helpful and he offered me a free valet which unfortunately I was not able to accept
Everything was completed. Good advice on what should be done. Paul Johnson was very helpful.
the work was carried out as specified and well within the time allowed
The staff were courteous, helpful and carried out their role expertly.
The service from your staff was very good, there was just a bit of a wait to see someone
Efficient friendly service
Cooper Thames Ditton unable to resolve fault, car returned, smudges to the light coloured leather.
Great staff very helpful
At the end of the service I was given a list of tasks/checks done on my car.This is a false impression!!!
Great communication. Fast turn around. Not as expensive as everyone said!! And the extras...topping up my coolant and screen wash and valleting. Thanks Berni!!
I was completely satisfied because all the necassary work was carried out hassle free, and I get dropped off and picked up at the station which was useful.
Shirin always gives great service and is an asset to the company
Good communication throughout. Car performing much better following visit
Excellent customer service, but very expensive for a minor/first service.
Job done, no quibbles or complications
The people were all very efficient and polite. I was kept waiting a fair while.
The persin who attended me was polite
I couldn't have expected - or received - better service
I was immersed with the professional and friendly manner in which I was looked after.
Staff helpful and a nice environment
Because the service representative kept me informed at all points re the status of my car and work progress.
All went smoothly, appreciated car being delivered home - very helpful.
attended to immediately upon arrival. Work done as specified. Car valeted and finished on time. staff pleasant and attentive.
Everything went smoothly and Shirin was very helpful in getting the car returned to us quickly even though there was no prior arrangement for a fast track service.The text message with the video on the health check was very useful and a good idea!
Work took 3 days to complete which seemed a long time for a pre-booked appointment
All went smoothly.
Did everything I asked and at a fair price
Good service. Pleasant staff. Did what they promised.
Work done on time
The service visit failed to resolve the issue, the matter was referred to BMW for guidance, and to date no reply or feedback has been received.
The member of staff I was dealt with was polite and kept me informed, the rest of the staff never acknowledged me or just looked at me with not even a smile. I felt I was being looked down on...
thought 2 staff members who I dealt with were on the ball at all time namely Sharin & P.Johnson
Amazing service customer care very good
Eficient service provided from picking car up to dropping off
This dealership is worth its 5star rating from me because from the first point of contact ( Bernie in reception) is very professional, He takes away any doubts that you may have with the upcoming service work and deals with it in a first class way.
Personable service, feel like a valued customer. A lift to the train station was an unexpected extra, which was lovely to have and saved me the 20 mins walk to the station.
minor problem dealt with speedily and efficiently with addition of car being cleaned
Home collection and delivery went smoothly. Kept up to date with progress on service. Car returned clean except Windows which were smeared all around with water. A pity as everything else was perfect.
I thought the overall service was poor. I will be looking for a different service centre for future service of my car.
All very polite and efficient
Unsatisfactory waits at service reception at both car drop-off and collection.Hard to understand how increase in servicing costs over around 3 years can be justified where price has increased by around 60%. Service book in the car not stamped
Prompt courteous service
Excellent service from John our service adviser.
good customer focus
As always very attentive & friendly, regular feed backs throughout the service, completion on time. It's always a pleasure to do business with Shirin at BMW Coopers Thames Ditton.
All jobs well done and a follow up call to check I was happy.
Punctual. Curteous. Attentive. Fixed all problems. Cleaned car inside and out.
everything was OK
Left my car on Monday and by Friday nothing had been done. No call to explain.
Quick service when i entered the show room.Extremely polite receptionist.Car logged in promptly.I delivered the car a night early as i was busy on the next day. MOT and service completed early.Engineer was brilliant,loved the video.
valet of car was not very good
I have been using this dealer for 7 years. Every time i have had a problem, small or big they always perform.
The service overall was excellent across the board. Warm, friendly and efficient.
From the moment you walk in the door and are greeted by reception the customer comes first.
excellent customer service and attention to detail.
The Sales staff (Alex and Alan) were very friendly and helpful
Cooper Thames Ditton were brilliant, receptive to our needs and kept us fully informed of delivery or our X5. I went to this branch as I was not satisfied with the service I was getting at Cooper Croydon. Best sales experience from BMW I have had
efficient and flexible
I went to three dealerships. Thames Ditton didn't do the hard sell. I would not buy from Watford. Although their servicing team is great.
Friendly staff, very good sales man, Paul Weir, locality and previous experience.
Consistently fantastic service from the sales and other staff. I have and will buy from them again.
The person who sold us the car was great, however I wanted to do miles in my whip with a sunroof and couldn't get the car with the roof.
Good supportive selling, not hard sell. Listened and gave advice. Vehicle fully explained on collection and I was kept up to date on my order
The guy we bought car from was great. However we have no sat nav code still a couple of weeks later. This is really annoying at Easter break when we are driving miles.
Paul Weir was excellent, there were some issues where phone calls were not returned and a follow up not given
I was very satisfied with the service I received at the BMW centre in Thames Ditton My only disappointment was that the tax date for my new car was incorrectly set by the DVLA, meaning I was unable to take delivery on the agreed date.
Very helpful sales staff.
Sales staff made time to go though in detail our requirements
Friendly service and detailed explanations
When purchasing my car, I was meant to get a call from "Haytham" the man who served me at the show room to follow up and see if I wanted the car to be coated with the paint protection, this did not happen. also, waiting over a week for a call back.
All of the staff, especially our main point of contact Haytham Ibrahim, provided excellent personal customer service, knowledge and professionalism.
Prompt, efficient, friendly advice.
We were very satisfied with the service thought our purchase. Nick Dey was particularly informative during the process.
Very help full and excellent service we received
Everything went smoothly and on time
Fantastic service and communication
I have purchased several BMW's from Malcolm Critchley of Cooper Thames Ditton. He is knowledgeable about the product, easy to get on with and we had a constructive and realistic conversation on the price. He is also very passionate about BMW.
Attentive service, care was taken to establish what i wanted and needed, and there was good contact and follow-up: and i eventually got the car I wanted.
Chris Bishop was a pleasure to deal with from beginning to end. Very pleased with that.But you need to know that your Cobham branch is a disaster. I tried to deal with them but they completely failed so I had to switch to Thames Ditton.
All the staff are so helpful. When we picked up our new car we were so happy with the whole experience and they made it a very special day for us.
The whole experience was extremely pleasant. We were treated very well throughout, nothing was too much trouble.
Process was organised and plenty of time was allowed for any questions.
James and Adam were both extremely helpful and informative during the entire process of buying my new X5. There were unexpected delays in delivery (due to BMW and not the fault of the centre) but I was regularly updated. Would happily recommend.