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ABOUT COOPER THAMES DITTON.

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BMW xDrive

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Meet the team

Craig Gallacher

Head Of Business

Enzo Mussachio

Sales Manager

Jerry Gravell

Used Car Manager

Adam Basheer

Transaction Manager

Carlos Aguier

Transaction Manager

Paul Martins

Aftersales Manager

Robert Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good polite service

Service

Great From Reception onwards via the body shop and return of car. Charming staff, Great work and a fair price

Service

I was having a faulty alloy replaced and the new wheel has been scratched when they were fitting I am still waiting for a new date over 4 weeks later

Service

Good overall service from the initial check-in, handover and quality of workOnly reason why I didn't give a Completely Satisfied rating is that it took quite a bit longer than originally told for the work to get completed

Service

My car was picked up at the appointed time, and returned, repaired, clean and tidy at the agreed time. What else could one expect..

Service

Good information from service manager.

Service

The service person Shirin is exceptional.

Service

During the Service I had inadvertently left my wallet in the vehicle. However, I was relieved and pleased to find item still in the vehicle, untouched where it was originally left. Would like to thank the Service Staff for their honesty and courtesy.

Service

I basically got knocked off my bike, I got a lift back to the centre. Bernie Smith was really helpful he stayed with me until 7 o'clock until my wife arrived.

Service

We asked for a quote to replace a cup holder on the dashboard, but that wasn't provided.

Service

Coopers were fne but l am still concerned about the car

Service

It took longer

Service

The centre charged £109 to diagnose the fault with the car that I had already told them. The oi land filter change was very expensive. The centre could not find the problem with the noise from the brakes.

Service

Very nice staff

Service

Car not ready on time but was thoroughly valeted and technican advised that rear air bag was worn. Customer advisor was very helpful on making warranty claim.

Service

The work on the car was all OK. However I was told that to get a copy of the service history would cost me £20. I do not know whose 'bright idea' this is be it the dealer or BMW but is a major case of "£20 wise, loss of future BMW sales foolish".

Service

Very good service.

Service

Very punctual and friendly.

Service

As I have noted on a phone survey, there seems to be a shortage of courtesy cars. The work on my car on both occasions of having the dpf replaced, I was left without definite timescales and no vehicle to use. Only option was to pay for a rental car.

Service

The service was fine.

Service

Very good service.

Service

I was kept closely informed at all times during the process, and everyone I spoke to was very helpful and accommodating

Sales

Knowledgeable staffPolite and courteous throughout the processI was treated like an individual and not just a numberEfficient service

Sales

it was a great experience buying this car, I would defy go back to the same dealer

Sales

Friendly and professional - warmly welcomed as if a member of the family. This is the stuff customer service is made of.

Sales

Neil Barnes is the most professional guy.

Sales

Excellent customer service - James Lees made the whole experience very easy.

Sales

They were excellent. Malcolm was superb.

Sales

Thomas Godfrey who dealt with me was knowledgeable, patient and friendly. He put me at ease and made buying the car a fun experience. The only dissatisfaction was with the delivery as there was a delay and a reluctance to provide any compensation.

Sales

Karen Jordan was extremely helpful and a joy to deal. The whole experience was very professional. The other members of staff were also helpful and knowledgeable.

Sales

The service was very good.

Sales

Their was a mix up with the number plate

Sales

There was a delay with the delivery.